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R.(1977)。The Retailing of Service: A Challenging Future。Journal of Retailing,53(3),85-98。 | 學位論文1. | Nyhan, R. C.(1994)。The Interrelationships Organizational commitment, Trust and Participatory Decision Making: Practices in Public Organization。University of Florida,Boca Raton, FL。 | 圖書1. | Spector, P. E.(1997)。Job Satisfaction: Application, Assessment, Cause and Consequences。Thousand Oaks, CA:Sage Publication, Inc.。 | 2. | Mowday, R. T.、Porter, L.M.、Steers, R.M.(1982)。Employee organizational link ages : The psychology of commitment absenteeism, and turnover。New York:Academic Press。 | 3. | Grönroos, C.(2000)。Service Management and Marketing: A Customer Relationship Management Approach。New York:John Wiley and Sons Ltd.。 | 4. | Luhmann, N.(1979)。Trust and Power: Two Works。Chichester。 | 5. | Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York:The Free Press。 | 6. | Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis:Industrial Relations Center, University of Minnesota。 | 7. | Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2009)。Multivariate Data Analysis。Prentice-Hall, Inc.。 | 8. | Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。 | 9. | O'Reilly, C. A.、Pfefer, J.(2000)。Hidden Value: How Great Companies Achieve Extraordinary Results with Ordinary People。Boston, MA。 | 10. | Sitkin, S.、Stickel, D.(1996)。The Road to Hell: The Dynamics of Distrust in An Era of Quality。Trust in Organization, Frontiers of Theory and Research。Thousand Oaks, CA。 | 其他1. | Porter, L. W.,Smith, F. J.(1970)。The etiology of organizational commitment,Irvine:University of California。 | 圖書論文1. | George, W. R.、Grönroos, C.(1989)。Developing Customer-Conscious Employee at Every Level Internal Marketing。Handbook of Services Marketing。New York, NY:AMACOM。 | 2. | Golembiewski, R. T.、McConkie, M.(1975)。The centrality of interpersonal trust in group process。Theories of Group Process。New York:John Wiley & Sons。 | 3. | Tanaka, J. S.(1993)。Multifaceted conceptions of fit in structural equation models。Testing structural equation models。Newbury Park, California:Sage。 | |
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