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題名:產品使用率、資訊揭露、金額大小對消費者購後分期付款情緒之影響
書刊名:行銷評論
作者:黃麗霞 引用關係陳怡伶
作者(外文):Huang, Li-shiaChen, Yi-ling
出版日期:2012
卷期:9:3
頁次:頁323-341
主題關鍵詞:分期付款付款情緒金錢態度信用卡Installment paymentPayment emotionsMoney valueCredit card
原始連結:連回原系統網址new window
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  • 點閱點閱:63
信用卡分期付款在台灣已是一種普遍的付款工具,並且利用信用卡進行小額分期付款在實務上已成為普遍常用且相當重要的付款方式。然而,過去學術研究中對於分期付款的文獻大都著重於財務上問題,較少著重於消費者心理層陎的探討。因此,本研究則欲針對信用卡小額分期付款之消費者行為作研究,對消費者分期付款的心理層陎進行深入的研究,並彙整分期付款、金錢態度、信用及債務,及理財知識的相關研究後,了解對消費者購後分期繳款時的情緒影響因素。 本研究採用2×2×2實驗設計(2:產品使用率×2:金額大小×2:資訊揭露方式),回收更效問卷311 份,以ANCOVA檢定進行資料分析。以金額大小、產品使用率、揭露方式為自變數,購後分期付款情緒為依變數,保留時間、信用與債務態度為調節變數,理財知識為共變數。結果發現,產品使用率越低,以及產品金額越大,消費者購後分期付款之情緒會越不好。而信用與債務態度、保留時間都具更些許的調節效果。本研究結果可提供對分期付款更興趣之學者作為參考。另外,本研究亦包含行銷意涵及對未來研究的建議。
In order to stimulate consumption, many firms allow consumers to pay by installment, even for small or medium bills. Prior research about installment usually based on financial perspective and focused on large bills, which may not clearly explain consumers’ psychological factors of installment on small or medium bills. This study explores the effects of different products frequency of use, product prices, and disclosures of bills on consumers’ installment payment emotions. In this research, 311 subjects participated in a 2*2*2 between subject experiment. The ANCOVA test suggests that low frequency of product use and high price had negative effects on the payment emotions. Credit and debt attitude and retention time of money value had some moderating effects. Marketing implications and future research directions are also provided.
期刊論文
1.Scott, R. H. III(2007)。Credit card use and abuse: A veblenian analysis。Journal of Economic Issues,41(2),567-574。  new window
2.Hamburger, M. J.、Zwick, B.(1997)。Installment credit controls, consumer expenditures and the allocation of real resources。The Journal of Finance,32(5),1557-1569。  new window
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4.Holbrook, M. B.、Hirschman, E. C.(1982)。The experiential aspects of consumption: Consumer fantasies, feelings, and fun。Journal of Consumer Research,9(2),132-140。  new window
5.Bell, H. A.(2011)。A contemporary framework for emotions in consumer decision-making: Moving beyond traditional models。International Journal of Business and Social Science,2(17),12-16。  new window
6.Wang L., Lu W.、Malhotra, N. K.(2011)。Demographics, attitude, personality and credit card features correlate with credit card debt: A view from。China, Journal of Economic Psychology,32(4),179-193。  new window
7.Patrick, V. M.、Park, C. W.(2006)。Paying before consuming: Examining the robustness of consumers’ preference for prepayment。Journal of Retailing,82(3),165-175。  new window
8.Hu, Michael Y.、Toh, R. S.、Lee, Eun kyu(2000)。Survey accuracy as a function of usage rate。Marketing Letters,11(4),335-348。  new window
9.Menon, G.(1993)。The effects of accessibility of information in memory on judgments of behavioral frequencies。Journal of Consumer Research,20(3),431-440。  new window
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12.Chien, Y.W.、Devaney, S. A.(2001)。The effects of credit attitude and social economic factors on credit card and installment debt。Journal of Consumer Affairs,35(1),162-179。  new window
13.Loewenstein, G. F.、O’Donoghue, T.(2006)。We can do this the easy way or the hard way: Negative emotions, self-regulation, and the law。University of Chicago Law Review,73(1),183-206。  new window
14.Coulter, K. S.(1998)。The effects of affective response to media context on advertising evaluations。Journal of Advertising,27(4),41-51。  new window
15.Kim, J.、Lim, J. S.、Bhargava, M.(1998)。The role of affect in attitude formation: A classical conditioning approach。Journal of the Academy of Marketing Science,26(2),143-152。  new window
16.Murry, J. P.、Dacin, P. A.(1996)。Cognitive moderators of negative-emotion effects: Implications for understanding media context。Journal of Consumer Research,22(4),439-447。  new window
17.Lachance M. J.、Beaudoin, P.、Robitaille J.(2006)。Quebec young adults’ use of and knowledge of credit。International Journal of Consumer Studies,30(4),347-359。  new window
18.Gourville, John T.、Soman, Dilip(1998)。Payment Depreciation: The Behavioral Effects of Temporally Separating Payments from Consumption。Journal of Consumer Research,25(2),160-174。  new window
19.Soman, Dilip、Gourville, John T.(2001)。Transaction Decoupling: How Price Bundling Affects the Decision to Consume。Journal of Marketing Research,38(1),30-44。  new window
20.Yamauchi, K. T.、Templer, D. J.(1982)。The Development of a Money Attitude Scale。Journal of Personality Assessment,46(5),522-528。  new window
21.Thaler, R.(1985)。Mental Accounting and Consumer Choice。Marketing Science,4(3),199-244。  new window
22.Prelec, D.、Loewenstein, G.(1998)。The Red and the Black: Mental Accounting of Savings and Debt。Marketing Science,17(4),4-28。  new window
23.Simonson, I.(1992)。The Influence of Anticipating Regret and Responsibility on Purchase Decisions。Journal of Consumer Research,19(1),105-118。  new window
會議論文
1.Huang, L. S.、Jeng, S. P.、Chou, Y. J.、Teng, C. I.(2010)。The Influence of Installments on Payment Emotions。Academy of Taiwan Information Systems Research.。  new window
2.Huang, L. S.、Huang, Y. J.(2011)。Psychological Factors of Using Installment Payment on Small or Medium Bills。Academy of Taiwan Information Systems Research。  new window
學位論文
1.陳才道(2011)。信用卡分期付款消費行為分析(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
2.邱芸書(2005)。分期付款買賣對不同世代消費者知覺價值影響之研究(碩士論文)。中國文化大學。  延伸查詢new window
圖書
1.Blackwell, R. D.、Miniard, P. W.、Engel, J. F.(2006)。Consumer Behavior。Orlando。  new window
 
 
 
 
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