:::

詳目顯示

回上一頁
題名:攤販服務場景、服務接觸對顧客情緒反應、商品評價及消費意願之影響
書刊名:商管科技季刊
作者:吳文貴 引用關係黃淑琴 引用關係
作者(外文):Wu, Wen-kueiHuang, Shu-chin
出版日期:2014
卷期:15:4
頁次:頁523-544
主題關鍵詞:攤販服務場景服務接觸門面設計夜市Street vendorServicescapeService encounterAppearance designNight market
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:61
  • 點閱點閱:162
近年來觀光夜市經濟型態逐漸興起,夜市攤販也愈來愈講究門面風格與美學設計,然而攤販門面設計作為服務場景重要的元素,是否會如商店店面風格般影響消費行為?乃本研究主要議題。本研究以中部某知名夜市女性飾品攤販為例,透過面對面問卷調查收集資料,先以多元尺度法分類門面設計風格,再以PLS方法驗證研究假設。本研究結果顯示,攤販門面設計風格,對情緒反應、商品評價的正向影響不大,反而愈偏向華麗風格,愈有不利影響。其次,消費者情緒反應,是影響消費意願的主要因素,但引發消費者正面的情緒反應,主要來自於服務接觸與門面佈景吸引力。商店門市環境營造效果,未必可延用於攤販經營,業者應審慎看待攤販門面風格所能帶來的效益,本研究也提出若干未來的研究方向,以及女性飾品攤販經營實務之建議。
Recently, the appearance design of a street vendor has been placed more emphasis than before. However, does the appearance design of a street vendor really matter? We categorized the appearance designs into three types by the method of multidimensional scaling (MDS). Based on the 152 responses from Yi-Zhong night market in Taichung, Taiwan, we used a partial least square (PLS) method to test hypotheses. Our results demonstrate different effects of appearance design upon consumers' emotions and evaluations of merchandise. We found that the luxury appearance design shows negative effect upon consumers' emotions and evaluations. On the other hand, the service encounter and the appearance layout can facilitate positive emotions, and consumers' positive emotions lead to higher purchasing intentions. We also set a future research agenda and provide many practical implications.
期刊論文
1.Hui, M.、Dube, L.、Chebat, J.(1997)。The Impact of Music on Consumer's Reactions to Waiting for Services。Journal of Retailing,73(1),87-104。  new window
2.Kaltcheva, Velitchka D.、Weitz, Barton A.(2006)。When Should a Retailer Create an Exciting Store Environment?。Journal of Marketing,70(1),107-118。  new window
3.張國忠、丁承、丁慧瑩(20000900)。網路商店行銷策略對消費者滿意度與服務價值認知之影響效果探討。商管科技季刊,1(3),329-353。new window  延伸查詢new window
4.Bone, P. F.、Ellen, P. S.(1999)。Scents in the marketplace:Explaining a fraction of olfaction。Journal of Retailing,75(2),243-262。  new window
5.蕭至惠、蔡進發、盧信豪(20110900)。探討服務品質與顧客滿意度對顧客忠誠度的影響--以信任及關係承諾為中介變數。商管科技季刊,12(3),231-261。new window  延伸查詢new window
6.Areni, C. S.、Kim, D.(1993)。The influence of in-store lighting on consumers’ examination of merchandise in a wind store。International Journal of Research in Marketing,11,117-125。  new window
7.紀信光、章孟宸、余秋慧(20081200)。服務品質與行為意向間的中介模型研究--以行動加值服務為例。商管科技季刊,9(4),575-596。new window  延伸查詢new window
8.蕭至惠、許志賢、許世芸、許書銘(20070600)。探討商店環境刺激對消費者情緒與購物價值之影響。運動休閒餐旅研究,2(2),48-66。new window  延伸查詢new window
9.Bellizzi, J. A.、Hite, R. E.(1992)。Environment color, consumer feelings, and purchase likelihood。Psychology and Marketing,9(5),347-363。  new window
10.Brtiggen, E.、Foubert, B.、Gremler, D.(2011)。Extreme makeover: Short-and longterm effects of a remodeled servicescape。Journal of Marketing,75(5),71-87。  new window
11.Gifford, R.(1988)。Light, decor, arousal, comfort, and communication。Journal of Environmental Psychology,8,177-189。  new window
12.Grayson, R. A. S.、McNeill, L. S.(2009)。Using atmospheric elements in service retailing: Understanding the bar environment。Journal of Services Marketing,23(7),517-527。  new window
13.Guenzi, P.、Georges, L.、Pardo, C.(2009)。The impact of strategic account managers’ behaviors on relational outcomes: An empirical study。Industrial Marketing Management,38(3),300-311。  new window
14.Kawaf, F.、Tagg, S.(2012)。Online shopping environments in fashion shopping: An S-O-R based review。The Marketing Review,12(2),161-180。  new window
15.KeÜlor, B. D.、Lewison, D.、Tomas, G.、Hult, M.、Hauser, W.(2007)。The service encounter in a multi-national context。Journal of Services Marketing,21,451-461。  new window
16.Miles, P.、Miles, G.、Cannon, A.(2012)。Linking servicescape to customer satisfaction: Exploring the role of competitive strategy。International Journal of Operations & Production Management,32(7),772-795。  new window
17.Morin, S.、Dube, L.(2007)。The role of pleasant music in servicescapes: A test of the dual model of environmental perception。Journal of Retailing,83(1),115-130。  new window
18.Orth, U. R.、Heinrich, F.、Malkewitz, K.(2012)。Servicescape interior design and consumers1 personality impressions。Journal of Services Marketing,26(3),194-203。  new window
19.Russell, J. A.(1978)。Evidence of convergent validity on the dimensions of affect。Journal of Personality and Social Psychology,36(10),1152-1168。  new window
20.Spangenberg, E. R.、Crowley, A. E.、Henderson, P. W.(1996)。Strategic Management Journal。Journal of Marketing,60(2),67-80。  new window
21.Tenenhaus, M.、Esposito Vinzi, V.、Chatelin, Y. M.(2005)。PLS path modelling。Computational Statistics & Data Analysis,48,159-205。  new window
22.Wakefield, L. K.(1998)。Excitement at the mall: Determinants and the effects on shopping response。Journal of Retailing,74(4),515-539。  new window
23.Chebat, J. C.、Michon, R.(2003)。Impact of Ambient Odors on Mall Shoppers' Eemotions, Cognition, and Spending: A Test of Competitive Causal Theories。Journal of Business Research,56(7),529-539。  new window
24.方世榮、張嘉雯(20041200)。顧客涉入程度對服務品質與關係品質之干擾效果--以電腦賣場與內部商店為例。中山管理評論,12(4),755-794。new window  延伸查詢new window
25.Reimer, Anja、Kuehn, Richard(2005)。The impact of servicescape on quality perception。European Journal of Marketing,39(7/8),785-809。  new window
26.詹月雲、黃勝雄(20021200)。觀光夜市發展之課題與對策探討--以高雄六合觀光夜市為例。土地問題研究季刊,1(4)=4,62-78。new window  延伸查詢new window
27.李素馨、李維貞、黃芳銘(20081100)。外籍遊客之夜市旅遊行為與體驗之關係。休閒與遊憩研究,2(2),63-90。new window  延伸查詢new window
28.Gwinner, K. P.、Bitner, M. J.、Brown, S. W.、Kumar, A.(2005)。Service Customization through Employee Adaptiveness。Journal of Service Research,8(2),131-148。  new window
29.Babin, Barry J.、Darden, William R.(1995)。Consumer self-regulation in a retail environment。Journal of Retailing,71(1),47-70。  new window
30.Grove, Stephen J.、Fisk, Raymond P.、Dorsch, Michael J.(1998)。Assessing the theatrical components of the service encounter: A Cluster Analysis Examination。Service Industries Journal,18(3),116-134。  new window
31.高清漢(20020600)。從風格原型--看泳鏡造形特徵與意象的關係。設計學報,7(1),33-46。new window  延伸查詢new window
32.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
33.Lin, I. Y.、Mattila, A. S.(2010)。Restaurant servicescape, service encounter, and perceived congruency on customers' emotions and satisfaction。Journal of Hospitality Marketing and Management,19(8),819-841。  new window
34.Song, M.、Droge, C.、Hanvanich, S.、Calantone, R.(2005)。Marketing and Technology Resource Complementarily: An Analysis of Their Interaction Effect in two Environmental Contexts。Strategic Management Journal,26(3),259-276。  new window
35.林家旭(20031200)。流行服裝風格與設計要素關係之研究--以米蘭2002/3秋冬女裝作品為例。藝術學報,73,89-97。new window  延伸查詢new window
36.Milliman, Ronald E.(1986)。The influence of background music on the behavior of restaurant patrons。Journal of Consumer Research,13(2),286-289。  new window
37.Siguaw, Judy A.、Simpson, Penny M.、Baker, Thomas L.(1998)。Effects of Supplier Market Orientation on Distributor Market Orientation and the Channel Relationship: The Distributor Perspective。Journal of Marketing,62(3),99-111。  new window
38.Hirschman, Elizabeth C.、Holbrook, Morris B.(1982)。Hedonic Consumption: Emerging Concepts, Methods and Propositions。Journal of Marketing,46(3),92-101。  new window
39.Harrell, Gillbert D.、Hutt, Michael D.、Anderson, James C.(1980)。Path Analysis of Buyer Behavior Under Conditions of Crowding。Journal of Marketing Research,17(1),45-51。  new window
40.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing,77(2),203-220。  new window
41.Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing,66(2),120-141。  new window
42.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing,61(2),35-51。  new window
43.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
44.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
45.Jang, Soo Cheong Shawn、Namkung, Young(2009)。Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants。Journal of Business Research,62(4),451-460。  new window
46.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
47.Russell, J. A.、Pratt, G.(1981)。A Description of the Affective Quality Attributed to Environments。Journal of Personality and Social Psychology,38(2),311-322。  new window
48.Lin, Ingrid Y.(2004)。Evaluating a servicescape: the effect of cognition and emotion。International Journal of Hospitality Management,23(2),163-178。  new window
49.Sherman, Elaine、Mathur, Anil、Smith, Ruth Belk(1997)。Store environment and consumer purchase behavior: Mediating role of consumer emotions。Psychology and Marketing,14(4),361-378。  new window
50.Turley, L. W.、Milliman, R. E.(2000)。Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence。Journal of Business Research,49(2),193-211。  new window
51.Yoo, C.、Park, J.、Deborah, J. M.(1998)。Effects of Store Characteristics and In-Store Emotional Experiences on Store Attitude。Journal of Business Research,42,253-263。  new window
52.Sweeney, J. C.、Wyber, F.(2002)。The Role of Cognitions and Emotions in the Music-approach-avoidance Behavior Relationship。Journal of Services Marketing,16(1),51-69。  new window
學位論文
1.許翔閔(2011)。臺灣夜市規劃創新設計之研究(碩士論文)。雲林科技大學,雲林縣。  延伸查詢new window
圖書
1.Mehrabian, A.、Russell, J. A.(1974)。An Approach to Environment Psychology。Cambridge, Mass:MIT Press。  new window
2.Fitzsimmons, J. A.、Fitzsimmons, M. J.(2008)。Service Management: Operations. Strategy, and Information Technology。New York:McGraw-Hill Higher Education。  new window
3.Schiffman, H. R.(2001)。Sensation and Perceptions。New York:Wiley。  new window
4.林清河、吳萬益(2002)。行銷研究。臺北市:華泰文化事業股份有限公司。  延伸查詢new window
5.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
6.Ching, F.(1996)。Architecture: Form, Space, and Order。New York:Van Nostrand Reinhold。  new window
7.Sherry, J. F. Jr.(1998)。Servicescapes: The concept of place in contemporary markets。Chicago, IL:NTC。  new window
其他
1.(2013)。商圈漫遊,http://new travel.taichung.gov.tw/zh-tw/Experience/Business, 2013/12/12。  new window
2.行政院主計處(2009)。攤販經營概況調查統計結果表,http://www.stat.gov.tw/public/Attachment/95151724671.pdf, 2011/04/30。  延伸查詢new window
3.Ringle, M. C.,Wende, S.,Will, A.(2005)。SmartPLS 2.0 (M3) beta (software),Hamburg。,http://www.smartpls.de。  new window
圖書論文
1.Larsen, R. J.、Diener, E. D.(2002)。Emotion: Models, measures, and individual differences。Emotions in The Workplace。New York:Jossy-Bass。  new window
2.Weiss, H. M.(2002)。Conceptual and empirical foundations for the study of affect at work。Emotions in The Workplace。New York:Jossey-Bass。  new window
3.Chin, Wynne W.(1998)。The partial least squares approach for structural equation modeling。Modern Methods for Business Research。Lawrence Erlbaum Associates, Inc.。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE