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題名：探討影響員工數位學習滿意度之關鍵因素
書刊名：樹德科技大學學報
作者：陸芊螢／陳羿愷
作者(外文)：Lu, Chang-ying／Chen, I-kai
出版日期：2013
卷期：15:2
頁次：頁23-42
主題關鍵詞：數位學習；延伸式科技接受模式；資訊系統成功模式；使用者滿意度；E-learning；TAM2；Information systems success model；User satisfaction
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:0
  • 點閱點閱:1
由於資訊技術及網際網路的蓬勃發展，運用線上學習（E-Learning） 來做為教育訓練，已成為一種趨勢且受到企業重視。本項研究主要以Venkatesh and Davis（2000）提出的延伸式科技接受模式為主要架構，搭配DeLone and McLean（2003）的資訊系統成功模式，探討影響公司員工使用數位學習滿意度因素。研究調查採問卷方式進行，問卷對象為國內某大型上市商業銀行公司員工，問券回收整理後，再以因素分析、信效度分析及迴歸分析來驗證研究假說。研究結果發現：延伸式科技接受模式中的主觀規範、工作關聯性，以及資訊系統成功模型中的系統品質，對於公司數位學習使用者的使用意願及滿意度呈現正向顯著性影響。本研究對公司最大的貢獻，在於提供企業導入數位學習系統時之員工滿意度關鍵因素參考依據，企業除了建置與架構數位學習的硬體設備外，更需重視影響使用者滿意度的相關因素，藉由員工使用情況與建議的回饋，達到滿足員工使用需求、提升作業效率之管理綜效。
After the technology improving and internet proliferating, E-Learning become an important trend for enterprise education and training. Many companies intend to carry out E-Learning but not very sure how to implement or what is the key to success. The purpose of this study is based on Extend Technology Acceptance Model (Venkatesh and Davis, 2000) and then joined the two variables of information quality and system quality in the Information Systems Success Model (DeLone and McLean, 2003) to explore factors of the employees’ satisfaction of E-Learning. This study is aimed at internal staff of a large domestic holding to implement paper questionnaire, the results of this study are as follows: (1) Subjective Norms through interference effects of Voluntary affect the Intention to Use of the E-Learning. (2)Output Quality, Job Relevance and Result Demonstrability showing the positive affect the User Satisfaction of E-Learning. (3)Information Quality, System Quality will positively affect the User Satisfaction of E-Learning.
期刊論文
1.Hartwick, J.、Barki, H.(1994)。Explaning the role of user participation in information system use。Management Science，40(4)，440-465。  new window
2.DeLone, W. H.、McLean, E. R.(2004)。Measuring e-commerce success: Applying the DeLone and McLean information systems success model。International Journal of Electronic Commerce，9(1)，31-47。  new window
3.Kelman, Hebert C.(1958)。Compliance, identification, and internalization three processes of attitude change1 :I. Theoretical Framework II. Procedure III. Hypotheses IV.Results V. Conclusions References。Journal of Conflict Resolution，2(1)，51-60。  new window
4.Doll, Jorg、Ajzen, Icek(1992)。Accessibility and Stability of Predictors in the Theory of Planned Behavior。Journal of Personality and Social Psychology，63(5)，754-765。  new window
5.Iivari, Juhani(2005)。An Empirical Test of the DeLone-McLean Model of Information System Success。Database for Advances in Information Systems，36(2)，8-27。  new window
6.Lin, Judy Chuan-Chuan、Lu, Hsipeng(2000)。Towards An Understanding of The Behavioral Intention to Use A Web Site。International Journal of Information Management，20(3)，197-208。  new window
7.Chan, Siu-Cheung、Lu, Ming-Te(2004)。Understanding Internet Banking Adoption and Use Behavior: A Hong Kong Perspective。Journal of Global Information Management，12(3)，21-43。  new window
8.Wixom, B. H.、Todd, P. A.(2005)。A Theoretical Integration of User Satisfaction and Technology Acceptance。Information Systems Research，16(1)，85-102。  new window
9.DeLone, William H.、Mclean, Ephraim R.(1992)。Information system success: The quest for the dependent variable。Information Systems Research，3(1)，60-95。  new window
10.Venkatesh, Viswanath、Davis, Fred D.(2000)。A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies。Management Science，46(2)，186-204。  new window
11.Wu, Jen-Her、Wang, Shu-Ching(2005)。What drives mobile commerce? An empirical evaluation of the revised technology acceptance model。Information & Management，42(5)，719-729。  new window
12.Moon, Ji-Won、Kim, Young-Gul(2001)。Extending the TAM for a world-wide-web context。Information & Management，38(4)，217-230。  new window
13.Fazio, R. H.、Zanna, M. P.(1981)。Direct experience and attitude-behavior consistency。Advances in Experimental Social Psychology，14(1)，161-202。  new window
14.Gates, Bill、樂為良(1999)。數位神經系統：與思考等快的明日世界。商業周刊，591。  延伸查詢new window
15.Barker, K. C.(2007)。E-learnlng quality standards for consumer protection and consumer confidence: A Canadian case study In e-learning quality assurance。Educational Technology & Society，10，109-119。  new window
16.Bhattacherjee, A.、Perols, Johan、Sanford, Clive(2008)。Information Technology Continuance:A Theoretic Extension And Empirical Test。The Journal of Computer Information Systems，49(1)，17-26。  new window
17.DeLone, W.、McLean, E.(2003)。The DeLone and McLean Model of Information System: A Ten-Year Update。Journal of Management Information Systems，19(4)，9-30。  new window
18.Kidney, G.、Cummings, L.、Boehm, A.(2007)。To ward a quality assurance approach to e-learnlng couises。International Journal on E-Learning，6(1)，17-30。  new window
19.Halawi, Leila A.、McCarthy, Richard V.、Aronson, Jay E.(2008)。An Empirical Investigation Of Knowledge Management Systems Success。The Journal of Computer Information Systems，48(2)，121-135。  new window
20.Ram, S.、Jung, H. S.(1991)。How Product Sage Influences Customer Satisfaction。Marketing Letters，2，403-411。  new window
21.Venkatesh, Viswanath、Morris, Michael G.、Davis, Gordon B.、Davis, Fred D.(2003)。User Acceptance of Information Technology: Toward a Unified View。Management Information Systems Quarterly，27(3)，425-478。  new window
22.Bock, Gee-Woo、Zmud, Robert W.、Kim, Young-Gul、Lee, Jae-Nam(2005)。Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate。MIS Quarterly，29(1)，87-111。  new window
23.Moore, Gary C.、Benbasat, Izak(1991)。Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation。Information Systems Research，2(3)，192-222。  new window
24.Davis, Fred D.(1989)。Perceived Usefulness, Perceived Ease of Use, & User Acceptance of Information Technology。MIS Quarterly，13(3)，319-340。  new window
圖書
1.吳明隆(2008)。SPSS操作與應用--問卷統計分析實務。臺北：五南。  延伸查詢new window
2.資策會資訊市場情報中心(2008)。資訊服務產業年鑑。台北。  延伸查詢new window
3.吳聲毅(2009)。數位學習觀念與實作。台北：學貫行銷股份有限公司。  延伸查詢new window
4.Rosenberg, M.(2001)。E-learning strategies for delivering knowledge in the Digital Age。New York：McGraw-Hill。  new window
5.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
單篇論文
1.Sugrue, B.，Rivera, R. J.(2005)。2005 state of the industry report: ASTD's annual review of trends in workplace learning and performance。  new window
其他
1.行政院國家資訊通信發展推動小組(2008)。數位學習國家型科技計畫，台北。，http://www.nici.nat.gov.tw。  延伸查詢new window
2.經濟部工業局資策會(2010)。數位學習國家型科技計畫，台北。，http://www.epark.org.tw。  延伸查詢new window
圖書論文
1.Ajzen, I.(1985)。From intentions to actins: A theory of planned behavior。Action-control: From cognition to behavior。Springer-Verlag。  new window
2.Ehiers, U.-D.、Pawlowski, J. M.(2006)。Quality in European e-learning: An introduction。Handbook on Quality and Standardisation in E-Learning。Berlin：Springer。  new window
3.Wlrth, M. A.(2006)。An analysis of international quality management approaches In e-learnlng: Different paths. similar pursuits。Handbook on Quality and Standardisation in E-Learning。Berlin：Springer。  new window
 
 
 
 
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