期刊論文| 1. | Damanpour, Fariborz、Schneider, Marguerite(2009)。Characteristics of innovation and innovation adoption in public organizations: Assessing the role of managers。Journal of Public Administration Research and Theory，19(3)，495-522。   |
| 2. | 廖麗娟、呂雅雯(20101000)。提升政府服務品質策略之探討。研考雙月刊，34(5)=279，12-23。 延伸查詢 |
| 3. | Wilford, S.(2007)。The limits of award incentives: the (non-) relationship between awards for quality and organizational performance。Total Quality Management and Business Excellence，18(3)，333-349。 |
| 4. | Burke, W. Warner、Litwin, George H.(1992)。A Causal Model of Organizational Performance and Change。Journal of Management，18(3)，523-545。 |
| 5. | Poister, T.、Streib, G.(1999)。Performance Measurement in Municipal Government: Assessing the State of the Practice。Public Administration Review，59(4)，325-335。 |
| 6. | Aldrich, H. E.(1972)。Technology and organizational structure: A reexamination of the findings of the Aston group。Administrative Science Quarterly，17，26-43。 |
| 7. | Amirkhanyan, A. A.、Kim, H. J.、Lambright, K. T.(2014)。The performance puzzle: Understanding the factors influencing alternative dimensions and views of performance。Journal of Public Administration Research and Theory，24(1)，1-34。 |
| 8. | Angell, L. C.(2001)。Comparing the environmental and quality initiatives of Baldrige award winners。Production and Operations Management，10(3)，306-326。 |
| 9. | Askim, J.、Johnsen, A.、Christopherson, K. A.(2008)。Factors behind organizational learning from benchmarking: Experiences from Norwegian municipal。Journal of Public Administration Research and Theory，18，297-320。 |
| 10. | Borins, S.(2000)。Public-service awards programs: An exploratory analysis。Canadian Public Administration，43(3)，321-342。 |
| 11. | Borins, Sandford(2000)。Loose cannons and rule breakers, or enterprising leaders? Some evidence about innovative public managers。Public Administration Review，60(6)，498-507。 |
| 12. | Borins, S.(2000)。What border? Public management innovation in the United States and Canada。Journal of Policy Analysis and Management，19(1)，46-74。 |
| 13. | Bovaird, T.、Löffler, E.(2009)。More quality through competitive quality awards? An impact assessment framework。International Review of Administrative Sciences，75(3)，383-401。 |
| 14. | Boyne, G. A.(2003)。What is public service improvement?。Public Administration，81(2)，211-228。 |
| 15. | Boyne, G. A.(2003)。Sources of public service improvement: A critical review and research agenda。Journal of Public Administration Research and Theory，13(3)，367-394。 |
| 16. | Brewer, G. A.(2005)。In the eye of the storm: Frontline supervisors and federal agency performance。Journal of Public Administration Research and Theory，15(4)，505-527。 |
| 17. | Cabral, S.、Lazzarini, S. G.(2014)。The "guarding the guardians" problem: An analysis of the organizational performance of an internal affairs division。Journal of Public Administration Research and Theory。 |
| 18. | Chen, C. A.(2014)。Revisiting organizational age, inertia, and adaptability: Developing and testing a multi-stage model in the nonprofit sector。Journal of Organizational Change Management，27(2)，251-272。 |
| 19. | Chuan, T. K.、Soon, L. C.(2000)。A detailed trends analysis of national quality awards world-wide。Total Quality Management，11(8)，1065-1080。 |
| 20. | Chun, Young Han、Rainey, Hal G.(2005)。Goal ambiguity and organizational performance in U.S. federal agencies。Journal of Public Administration Research and Theory，15(4)，529-557。 |
| 21. | Connor, P. E.(1997)。Total quality management: A selective commentary on its human dimensions, with special reference to its downside。Public Administration Review，57，501-509。 |
| 22. | Dobrev, S. D.、Kim, T. Y.、Carroll, G. R.(2003)。Shifting gears, shifting niches: Organizational inertia and change in the evolution of the US automobile industry。Organization Science，14，1885-1981。 |
| 23. | Drake , L.、Simper, R.(2003)。The measurement of English and Welsh police force efficiency: A comparison of distance function models。European Journal of Operational Research，147，165-186。 |
| 24. | Esteve, M.、Boyne, G.、Sierra, V.、Ysa, T.(2013)。Organizational collaboration in the public sector: Do chief executives make a difference。Journal of Public Administration Research and Theory，23(4)，927-952。 |
| 25. | Folz, D. H.(2004)。Service quality and benchmarking the performance of municipal services。Public Administration Review，64(2)，209-220。 |
| 26. | Gowan, M.、Seymour, J.、Ibarreche, S.、Lackey, C.(2001)。Service quality in a public agency: Same expectations but different perceptions by employees, managers, and customers。Journal of Quality Management，6，275-291。 |
| 27. | Hartley, J.、Downe, J.(2007)。The shining lights? The effectiveness of the beacon council scheme as a public service award。Public Administration，85(2)，329-353。 |
| 28. | Hodgson, L.、Farrell, C. M.、Connolly, M.(2007)。Improving UK public services: A review of the evidence。Public Administration，85(2)，355-382。 |
| 29. | Holzer, M.、Charbonneau, E.、Kim, Y.(2009)。Mapping the terrain of public service quality improvement: Twenty-five years of trends and practices in the United States。International Review of Administrative Sciences，75(3)，403-418。 |
| 30. | Jun K. N.、Weare, C.(2011)。Institutional motivations in the adoption of innovations: The case of e-government。Journal of Public Administration Research and Theory，21(3)，495-519。 |
| 31. | Jung, C. S.(2013)。Navigating a rough terrain of public management: Examining the relationship between organizational size and effectiveness。Journal of Public Administration Research and Theory，23，663-686。 |
| 32. | Karaevli, A.(2007)。Performance consequences of new CEO outsiderness: Moderating effects of pre- and post- succession contexts。Strategic Management Journal，28，681-706。 |
| 33. | Kline, J. J.(2001)。How quality award-winning governments handle customer service。Journal of Organizational Excellence，20(3)，41-47。 |
| 34. | Kline, J. J.(2002)。The development of human resource management in quality award winning governments。Journal of Organizational Excellence，21(4)，71-80。 |
| 35. | Lee, S. Y.、Whitford, A. B.(2013)。Assessing the Effects of organizational resources on public agency performance: Evidence from the US federal government。Journal of Public Administration Research and Theory，23(3)，687-712。 |
| 36. | Löffler, E.(2001)。Quality awards as a public sector benchmarking concept in OECD member countries: Some guidelines for quality award organizers。Public Administration and Development，21(1)，27-40。 |
| 37. | Lonti, Z.、Verma, A.(2003)。The determinants of flexibility and innovation in the government workplace: Recent evidence from Canada。Journal of Public Administration Research and Theory，13(3)，283-309。 |
| 38. | McAdam, R.、Reid, R.、Saulters, R.(2002)。Sustaining quality in the UK public sector。International Journal of Quality and Reliability Management，19(5)，581-595。 |
| 39. | McCallion, G. J.、McKillop, C. G.、Kerr, C.(1999)。Rationalizing Northern Ireland hospital services towards larger providers: Best-practice efficiency studies and current policy。Public Money & Management，19(2)，27-32。 |
| 40. | Mwita, J. I.(2000)。Performance management model: A systems-based approach to public service quality。International Journal of Public Sector Management，13(1)，19-38。 |
| 41. | Noordegraaf, M.、Stewart, R.(2000)。Managerial behaviour research in private and public sectors: Distinctiveness, disputes, and directions。Journal of Management Studies，37(3)，427-443。 |
| 42. | O'Toole, L. J.、Meier, K. J.(2014)。Public management, context, and performance: In quest of a more general theory。Journal of Public Administration Research。 |
| 43. | Petrovsky, N.、James, O.、Boyne, G. A.(2014)。New leaders' managerial background and the performance of public organizations: The theory of publicness fit。Journal of Public Administration Research and Theory。 |
| 44. | Radnor, Z.(2009)。Understanding the relationship between a national award scheme and performance。International Review of Administrative Sciences，75(3)，437-457。 |
| 45. | Somerville, K.、Elliott, C.(2011)。Strategies to improve client service: Exemplars in the Canadian federal government。The Innovation Journal: The Public Sector Innovation Journal，16(2)，1-16。 |
| 46. | Ueno, A.(2010)。What are the fundamental features supporting service quality。Journal of Services Marketing，24(1)，74-86。 |
| 47. | Wollebaeck, D.(2009)。Age, size and change in local voluntary associations。Acta Sociologica，52(4)，365-384。 |
| 48. | Wu, Jiannan、Ma, Liang、Yang, Yuqian(2013)。Innovation in the Chinese public sector: Typology and distribution。Public Administration，91(2)，347-365。 |
| 49. | Andrews, R.、Boyne, G. A.、Walker, R. M.(2006)。Strategy content and organizational performance: An empirical analysis。Public Administration Review，66(1)，52-63。 |
| 50. | Bamberger, P.(2008)。Beyond contextualization: Using context theories to narrow the micro-macro gap in management research。Academy of Management Journal，51，839-846。 |
| 51. | Borins, Sandford(2001)。Encouraging Innovation in the Public Sector。Journal of Intellectual Capital，2(3)，310-319。 |
| 52. | Moon, M. J.、Norris, D. F.(2005)。Does Managerial Orientation Matter? The Adoption of Reinventing Government and E-government at the Municipal Level。Information Systems Journal，15(1)，43-60。 |
| 53. | Thornhill, Stewart、Amit, Raphael(2003)。Learning About Failure: Bankruptcy, Firm Age, and the Resource-Based View。Organization Science，14(5)，497-509。 |
| 54. | Folz, D. H.、Lyons, W.(1986)。The measurement of municipal service quality and productivity: A comparative perspective。Public Productivity Review，10(2)，21-33。 |
| 55. | Damanpour, F.(1992)。Organizational size and innovation。Organization Studies，13(3)，375-402。 |
| 56. | Wisniewski, M.、Donnelly, M.(1996)。Measuring service quality in the public sector: The potential for SERVQUAL。Total Quality Management，7(4)，357-366。 |
| 57. | Lynn, L. E. Jr.、Heinrich, C. J.、Hill, C. J.(200004)。Studying Governance and Public Management: Challenges and Prospects。Journal of Public Administration Research and Theory，10(2)，233-261。 |
| 58. | Dietz, J.、Pugh, S. D.、Wiley, J. W.(2004)。Service climate effects on customer attitudes: an examination of boundary conditions。Academy of Management Journal，47(1)，81-92。 |
| 59. | Sørensen, J. B.、Stuart, T. E.(2000)。Aging, Obsolescence, and Organizational Innovation。Administrative Science Quarterly，45(1)，81-112。 |
| 60. | Kimberly, John R.(1976)。Organizational Size and The Structuralist Perspective: A Review, Critique, and Proposal。Administrative Science Quarterly，21(4)，571-597。 |
| 61. | DiMaggio, Paul J.、Powell, Walter W.(1983)。The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields。American Sociological Review，48(2)，147-160。 |
| 62. | Hannan, Michael T.、Freeman, John H.(1984)。Structural Inertia and Organizational Change。American Sociological Review，49(2)，149-164。 |
| 63. | Brewer, Gene A.、Selden, Sally C.(2000)。Why elephants gallop: Assessing and predicting organizational performance in federal agencies。Journal of Public Administration Research and Theory，10(4)，685-712。 |
| 64. | Kim, Sang Mook(2005)。Individual-Level Factors and Organizational Performance in Government Organizations。Journal of Public Administration Research and Theory，15(2)，245-261。 |
| 65. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 |
| 66. | Hambrick, Donald C.、Mason, Phyllis A.(1984)。Upper Echelons: The Organization as a Reflection of Its Top Managers。Academy of Management Review，9(2)，193-206。 |
| 67. | Moynihan, D. P.、Pandey, S. K.(2005)。Testing how management matters in an era of government by performance management。Journal of Public Administration Research and Theory，15(3)，421-439。 |
| 68. | Gooding, R. Z.、Wagner, J. A. III.(198512)。A Meta-Analytic Review of the Relationship between Size and Performance: The Productivity and Efficiency of Organizations and Their Subunits。Administrative Science Quartely，30，462-481。 |