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題名:塗料業製造服務創新之研究
書刊名:管理資訊計算
作者:周世宏蔡雨軒張孟良洪金耀
作者(外文):Chou, Shih-hungTsai, Yu-hsuanChang, Meng-liangHung, Chin-yao
出版日期:2015
卷期:4:1
頁次:頁92-102
主題關鍵詞:塗料業服務創新製造服務化Painting industryInnovationServitization
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(1) 專書(0) 專書論文(0)
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  • 共同引用共同引用:7
  • 點閱點閱:2
過去台灣產業利用技術引進和快速學習複製成功經驗,直接切入成熟市場,成為全球供應鏈中重要之一環。隨國際經貿環境快速發展與產業分工結構的改變,面對土地成本和勞動工資低廉的開發中國家競爭顯得光環不再。製造產業為建構差異化的競爭優勢與創造高獲利的營運績效,逐步由傳統低毛利的生產製造環節朝向提供高附加價值服務與整合方案的商業模式,帶動現代製造業與服務業之間的融合發展,亦為當前國內產業推動與落實的策略性重點。塗料的產業關聯性大,為重要的化學應用產業,並與下游應用產業緊密鏈結。在環保規定日嚴、國際大廠低價傾銷、關鍵技術無自主性等因素衝擊下,獲利逐漸萎縮,臺灣塗料業將面臨更嚴厲考驗。因此,面臨微利營運的塗料業如能在原製造業的企業骨架中,注入高附加價值的服務元素,跨入製造服務創新的領域,以顧客服務為經營核心價值,企業才得以朝永續經營的路途邁進。本文藉由個案研究,由外部產業環境與公司競爭優勢角度切入,探討個案公司如何運用製造服務化建構加值服務創新模式。本研究以企業價值鏈整合製造與服務、產業價值鏈共生模式策略、ICT加值服務化應用等策略整理個案公司在服務創新模式之實質作法,提供塗料同業在服務創新與轉型之參考。
In the past years, the industry of Taiwan had become one of a crucial partner among global suppliers by using techniques and rapidly learning capabilities of experienced success. Facing the impact of structural change arising from international economy and trade, Taiwan's core competitiveness was no dominance, especially when compared to countries those who have advantages of low agrarian and labor cost. As a result, the manufactures began to construct a differentiated competitive advantages of providing value-added services and integrated solutions business models in order to shift low-margin production toward high performance profit. It's also the policy of promoting the harmonious development both in modern manufacture and service industry, as well as the strategic development for domestic industries. The painting industry which strongly connected with downstream applied industries was not only a crucial applied industry of chemistry, but a key bridging with other industries. Under the rigid environmental rules, low profits of domestic manufacturers, crucial techniques without autonomy, and the painting industry in Taiwan was about to encounter more strict obstacles. Accordingly, enterprises needed developing sustainable business by uniting service with valuable profits, expanding innovative service field, and orientating its crucial manage value as concentrating on customer service. The purpose of this study was to explore how to apply the servitization on an innovative and a valuable service model by examining individual companies regarding to its external environment and competitive superiority. By implementing means such as using value chains to integrate the aspect of manufacture and service, approaching strategy of symbiosis stricture, creating values of ICT (Information Communication Technology) on the application of its servitization, this study expected providing a reference for painting industry as innovating and transforming its service.
期刊論文
1.洪春吉、趙皖屏(20090900)。組織文化與組織創新之關係--以金融業、鋼鐵業、光電業實證研究。臺灣銀行季刊,60(3),96-115。new window  延伸查詢new window
2.Knight, K. E.(1967)。A descriptive model of the intra-firm innovation process。Journal of Business,40(4),478-496。  new window
3.陳永志(2004)。多功能先進塗層材料技術專題。工業材料雜誌,206。  延伸查詢new window
4.高宜凡(2010)。台灣產業必須的改變:服務創新。遠見雜誌,283,348-351。  延伸查詢new window
5.Gallouj, F.(2002)。Innovation in services and the attendant old and new myths。Journal of Socio-Economics,31,137-154。  new window
6.Vandermerve, Sandra、Rada, Juan(1988)。Servitization of Business: Adding Value by Adding Service。European Management Journal,6(4),314-423。  new window
7.陳信宏、溫蓓章、余佩儒(2008)。台灣製造服務化的可能模式:借鏡芬蘭的政策觀點。國際經濟情勢雙週報,1667,5-20。  延伸查詢new window
8.Baines, Tim S.、Lightfoot, Howard W.、Benedettini, Orgenl、Kay, Jim M.(2009)。The servitization of manufacturing: A review of literature and reflection on future challenges。Journal of Manufacturing Technology Management,20(5),547-567。  new window
9.Menor, Larry J.、Tatikonda, Mohan V.、Sampson, Scott E.(2002)。New Service Development: Areas for Exploitation and Exploration。Journal of Operations Management,20(2),135-157。  new window
10.Drejer, Ina(2004)。Identifying innovation in surveys of services: A Schumpeterian perspective。Research Policy,33(3),551-562。  new window
11.den Hertog, Pim(2000)。Knowledge-Intensive Business Services as Co-Producers of Innovation。International Journal of Innovation Management,4(4),491-528。  new window
學位論文
1.廖偉伶(2003)。知識管理在服務創新之應用(碩士論文)。國立成功大學。  延伸查詢new window
2.李豫伯(2012)。製造業服務化:量表建構及其對績效影響之實證(碩士論文)。長榮大學。  延伸查詢new window
3.曾世裕(2003)。整合企業流程再造與雛形開發法建構知識管理系統之研究--以塗料業與樹脂業為例(碩士論文)。國立中山大學。  延伸查詢new window
4.陳萬來(2011)。運用製造服務化建構加值服務創新模式之研究--以製造商為例(碩士論文)。國立政治大學。  延伸查詢new window
5.鄭嘉儀(2012)。製造服務化對企業加值服務創新與營運績效影響之研究(碩士論文)。國立宜蘭大學。  延伸查詢new window
圖書
1.工研院(2010)。製造服務化趨勢下之產業人才發展策略。臺北市:經濟部技術處。  延伸查詢new window
2.林金雀(2006)。2006特用化學品工業年鑑。臺北市:工研院IEK化材組。  延伸查詢new window
3.高佑嘉、賴怡叡(2009)。製造業服務化與科技應用需求調查報告。臺北市:經濟部技術處。  延伸查詢new window
4.Fitzsimmons, James A.、Fitzsimmons, Mona J.、黃崇興(2005)。服務管理。台北:智勝文化事業有限公司。  延伸查詢new window
5.楊仁達、洪毓祥、顏均泰、梁家豪、高虹安、陳韋安、莊斐能、蕭聿廷、何乾瑋(2010)。2.5產業的致富法則:用方法論讓服務熱銷全球。臺北市:財團法人資策會創新應用服務研究所。  延伸查詢new window
6.Neely, A. D.、Benedettini, O.、Visnjic, I.(2011)。The servitization of manufacturing: Further evidence。Cambridge:Institute for Manufacturing, University of Cambridge。  new window
7.Betz, F.(1987)。Managing Technology: Competing Through New Ventures, Innovation, and Corporate Research。Prentice Hall。  new window
8.Robbins, Stephen P.(1996)。Organizational Behavior: Concepts, Controversies, and Applications。Englewood Cliffs, New Jersey:Prentice-Hall。  new window
 
 
 
 
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