:::

詳目顯示

回上一頁
題名:顧客參與對服務人員服務努力影響之研究--以顧客評價為中介變數
書刊名:企業管理學報
作者:李淑貞
作者(外文):Lee, Shu-chen
出版日期:2015
卷期:107
頁次:頁81-99
主題關鍵詞:顧客參與服務努力顧客評價Customer participationService effortsCustomer evaluation
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:14
期刊論文
1.Chase, R. B.(1978)。Where does a customer fit in a service operation?。Harvard Business Review,56(6),137-142。  new window
2.Bowers, M. R.、Martin, C. L.、Luker, A.(1990)。Trading places: Employees as customers, customers as employ。The Journal of Services Marketing,4(2),55-69。  new window
3.Johnston, R.(1989)。The customer as employee。International Journal of Operations and Production Management,9(5),15-23。  new window
4.Ngo, Liem Viet、O'Cass, Aron(2013)。Innovation and business success: The mediating role of customer participation。Journal of Business Research,66(8),1134-1142。  new window
5.Mustak, M.、Jaakkola, E.、Halinen, A.(2013)。Customer participation and value creation: a systematic review and research implications。Managing Service Quality: An International Journal,23(4),341-359。  new window
6.Hsieh, A. T.、Yen, C. H.、Chin, K. C.(2004)。Participative customers as partial employees and service provider workload。International Journal of Service Industry Management,15(2),187-199。  new window
7.Christen, M.、Iyer, G.、Soberman, D.(2006)。Job satisfaction, job performance, and effort: A reexamination using agency theory。Journal of Marketing,70(1),137-150。  new window
8.Claycomb, Cindy、Lengnick-Hall, Cynthia A.、Inks, Lawrence W.(2001)。The Customer as a Productive Resource: A Pilot Study and Strategic Implications。Journal of Business Strategies,18(1),47-69。  new window
9.Larsson, R.、Bowen, D. E.(1989)。Organization and customer: Managing design and coordination of services。Academy of Management Review,14(2),213-233。  new window
10.Brown, Steven P.、Peterson, Robert A.(1994)。The effect of effort on sales performance and job satisfaction。Journal of Marketing,58(2),70-80。  new window
11.Chan, Kimmy Wa、Yim, Chi Kin Bennett、Lam, Simon S. K.(2010)。Is Customer Participation in Value Creation a Double-edged Sword? Evidence from Professional Financial Services across Cultures。Journal of Marketing,74(3),48-64。  new window
12.Testa, Mark R.(2001)。Organizational Commitment, Job Satisfaction, and Effort in the Service Environment。Journal of Psychology,135(2),226-236。  new window
13.Hackman, J. Richard、Oldham, Greg R.(1976)。Motivation through the Design of Work: Test of a Theory。Organizational Behavior and Human Performance,16(2),250-279。  new window
14.Schneider, Benjamin、Bowen, David E.(1985)。Employee and Customer Perceptions of Service in Banks: Replication and Extension。Journal of Applied Psychology,70(3),423-433。  new window
15.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing,62(4),46-61。  new window
16.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin,103(3),411-423。  new window
17.Kaiser, Henry F.(1960)。The application of electronic computers to factor analysis。Educational and Psychological Measurement,20(1),141-151。  new window
18.Bonner, S. E.、Sprinkle, G. B.(2002)。The effects of monetary incentives on effort and task performance: theories, evidence, and a framework for research。Accounting Organizations and Society,27(4/5),303-345。  new window
19.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
20.Hackman, J. Richard、Lawler, Edward E. III(1971)。Employee Reactions to Job Characteristics。Journal of Applied Psychology,55(3),259-286。  new window
21.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
22.Kellogg, Deborah L.、Youngdahl, William E.、Bowen, David E.(1997)。On the relationship between customer participation and satisfaction: Two frameworks。International Journal of Service Industry Management,8(3),206-219。  new window
23.Auh, Seigyoung、Bell, Simon J.、McLeod, Colin S.、Shih, Eric(2007)。Co-production and customer loyalty in financial services。Journal of Retailing,83(3),359-370。  new window
24.Amabile, Teresa M.、Hill, Karl G.、Hennessey, Beth A.、Tighe, Elizabeth M.(1994)。The work preference inventory: Assessing intrinsic and extrinsic motivational orientations。Journal of Personality and Social Psychology,66(5),950-967。  new window
圖書
1.Mamyama, G. M.、陳玉樹、黃財尉、黃芳銘(2006)。結構方程模式的基本原理。高雄:麗文文化事業公司。  延伸查詢new window
2.Naylor, J. C.、Ilgen, D. R.、Pritchard, R. D.(1980)。A Theory of Behavior in Organizations。Academic Press。  new window
3.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
4.吳明隆(2009)。結構方程模式:AMOS的操作與應用。五南。  延伸查詢new window
5.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
6.Vroom, Victor Harold(1964)。Work and motivation。John Wiley & Sons, Inc.。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
QR Code
QRCODE