臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：屏東縣社戶政津貼整合系統及其使用滿意度之研究
書刊名：人文社會科學研究
作者：林宏陽 引用關係／王仕圖 引用關係／趙善如 引用關係
作者(外文)：Lin, Hung-yang／Wang, Shu-twu／Chao, Shan-ru
出版日期：2015
卷期：9:4
頁次：頁33-52
主題關鍵詞：社會行政；屏東縣；津貼制度；滿意度；Allowance schemes；Pingtung County；Satisfaction；Social administration
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:12
  • 點閱點閱:20
屏東縣政府於2010 年8 月開始規劃社、戶政人力整合之創新方案，並擬透過戶政電子化系統之建置，減少與縮短社會福利津貼申請過程中的戶籍謄本申請量以及津貼審查程序與期間。其中，欲以此系統整合低收入戶、中低收入戶、身心障礙者生活補助津貼、中低收入戶老人生活津貼，以及中低收入戶兒少生活扶助等五項津貼之請領與發放。在2011 年正式運作後，發現戶籍謄本的減量、社政人員工作量的減輕與案件審理程序的簡化與期間的縮短等，皆有良好之成效，遂規劃於2012 年擴大使用於屏東縣各鄉鎮，並在2013 年實施於屏東縣全境。本文係以量化問卷與統計分析為主要的研究方法，探討屏東縣之社、戶政津貼整合系統的發展及其成效。本文之內容分為三部分。首先，將檢視當前公共政策評估滿意度之相關研究，以及本研究所採之分析面向與測量工具。第二，使用者的滿意度調查與分析，並以敘述性統計與進一步之統計分析為方式呈現與比較民眾對於請領津貼以及審查程序與期間等面向之滿意程度。最後，則探討當前社、戶政津貼系統之建置形式及民眾之使用滿意程度，並提出未來該系統修正之建議。
The Pingtung County Government had been planning a new service project from August 2010 that aimed at reducing the duration and procedure of application and saving resources during the process of applying and reviewing the social provisions that were managed by social and household administration systems respectively. In this way, the application and delivery of Low-Income Household Living Allowances, Mid-Low Income Household Living Allowances, Persons with Disablement Living Allowances, Living Allowances for Senior Citizen in Mid- and Low-Income Household, and Living Allowances for Children and Youth in Mid- and Low-Income Household are processed by a programmed system, through which these five schemes could be integrated and the efficiency and precision of the procedure and decision could also be improved accordingly. In 2011, it was proved that this new service project could indeed reduce the waste of resources and material, shorten the duration of application and alleviate the government’s workload. For this reason, the County Government decided to promote this new service project to the whole County step by step in 2012 and 2013. This article employs quantitative methods as the framework, and discusses about the development and effects of this new service project on the basis of the findings. Firstly, it starts with a literature review section on the satisfaction of the public policy and its evaluation, which helps this research find out suitable aspects and methods for analysis. Secondly, a comparative study is applied here in order to find out whether this new service project did help improve the efficiency and accuracy of the system as a whole. Lastly, the satisfaction of the new project will be discussed and the revision of this project will be suggested at the end of this article.
期刊論文
1.黃正雄(2007)。地方制度修正與地方政府組織治理。中國地方自治，60(4)，23-51。  延伸查詢new window
2.Al-allak, B. A.、Bekhet, H. A.(2011)。Beyond SERVQUAL: A Paradigm Shift。Australian Journal of Basic and Applied Sciences，5(7)，129-134。  new window
3.Brooks-Carthon, J. M.、Kutney-Lee, A.、Sloane, D. M.、Ciniotti, J. P.、Aiken, L. H.(2011)。Quality of Care and Patient Satisfaction in Hospitals with High Concentrations of Black Patients。Journal of Nursing Scholarship，43(3)，301-310。  new window
4.Brüggen, E. C.、Foubert, B.、Gremler, D. D.(2011)。Extreme Makeover: Short- and Long-term Effects of a Remodeled Servicescape。Journal of Marketing，75(5)，71-87。  new window
5.Cramer, A. T.、Jensen, G. A.(2006)。Why Don't People Buy Long-term Care Insurance。Journals of Gerontology Series B: Psychological Sciences & Social Sciences，61(4)，185-193。  new window
6.Findik, U. Y.、Unsar, S.、Sut, N.(2010)。Patient Satisfaction with Nursing Care and Its Relationship with Patient Characteristics。Nursing & Health Sciences，12(2)，162-169。  new window
7.Greener, I.(2007)。Choice and Voice: A Review。Social Policy & Society，7(2)，255-265。  new window
8.Hamidizadeh, M. R.、Jazani, N.、Hajikarimi, A.、Ebrahimi, A.(2011)。The Effect of Demographic Characteristics on Antecedents and Consequences of Customer Satisfaction in Banking Industry。Canadian Social Science，7(4)，198-203。  new window
9.Macinko, J.、Costa, M. F. L.(2012)。Access to, Use of and Satisfaction with Health Services among Adults Enrolled in Brazil's Family Health Strategy: Evidence from the 2008 National Household Survey。Tropical Medicine and International Health，17(1)，36-42。  new window
10.Medina-Mirapeix, F.、Jimeno-Serrano, F. J.、Escolar-Reina, P.、Baño-Aledo, M. E. D.(2012)。Is Patient Satisfaction and Perceived Service Quality with Musculoskeletal Rehabilitation Determined by Patient Experiences。Clinical Rehabilitation，27(6)，555-564。  new window
11.Rahman, M. S.、Khan, A. H.、Haque, M. M.(2012)。A Conceptual Study on the Relationship between Service Quality towards Customer Satisfaction: Servqual and Gronroos's Service Quality Model Perspective。Asian Social Science，8(13)，201-210。  new window
12.蔣麗君(20040300)。公務人員與行政電子化：高雄市戶政事務人員對行政電子化認知的調查研究。公共行政學報. 政大，10，95-140。new window  延伸查詢new window
13.朱鎮明(20050600)。公務夥伴的整合之道--論政策網絡的管理。研考雙月刊，29(3)=247，95-108。  延伸查詢new window
14.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing，62(4)，46-61。  new window
15.Athanassopoulos, A. D.(2000)。Customer satisfaction cues to support market segmentation and explain switching behavior。Journal of Business Research，47(3)，191-207。  new window
16.Anderson, Eugene W.、Fornell, Claes(2000)。Foundations of the American Customer Satisfaction Index。Total Quality Management，11(7)，869-882。  new window
17.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing，60(4)，7-18。  new window
18.Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing，66(2)，120-141。  new window
19.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Malhotra, Arvind(2005)。E-S-QUAL: A multiple-item scale for assessing electronic service quality。Journal of Service Research，7(3)，213-233。  new window
20.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
21.史美強、李敘均(19990100)。資訊科技與公共組織結構變革之探討。公共行政學報，3，25-61。new window  延伸查詢new window
22.Zeithaml, Valarie A.、Parasuraman, Ananthanarayanan、Malhotra, Arvind(2002)。Service quality delivery through Web sites: A critical review of extant knowledge。Journal of the Academy of Marketing Science，30(4)，362-375。  new window
23.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
24.Anderson, Eugene W.(1998)。Customer satisfaction and Word-of-Mouth。Journal of Service Research，1(1)，5-17。  new window
25.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing，58(3)，53-66。  new window
26.Verhoef, Peter C.、Lemon, Katherine N.、Parasuraman, Ananthanarayanan Parsu、Roggeveen, Anne L.、Tsiros, Michael、Schlesinger, Leonard A.(2009)。Customer experience creation: Determinants, dynamics and management strategies。Journal of Retailing，85(1)，31-41。  new window
圖書
1.呂育誠(2004)。地方政府與自治。台北：國立空中大學。  延伸查詢new window
2.屏東縣政府(2010)。屏東縣政府社政及戶政人力整全籌備檢討會議暨成果報告。  延伸查詢new window
3.陳敦源(2005)。民主與官僚。台北：韋伯。  延伸查詢new window
4.蔣麗君、曾雅芬(2010)。地方政府電子治理成效指標與評估。台北：行政院研究發展考核委員會。  延伸查詢new window
5.Allen, R.、Babbie, E.、傅從喜、林宏陽、黃國清、李大正、陳儀、楊家裕、謝秀玉、黃曉薇(2009)。社會工作研究方法。台北：心理出版社。  延伸查詢new window
6.Lohmann, R. A.、Lohmann, N.(2002)。Social Administration。New York：Columbia University Press。  new window
7.吳定(2003)。政策管理。臺北：聯經。  延伸查詢new window
8.Zeithaml, V. A.、Bitner, M. J.、Gremler, D. D.、Wilson, A.(2012)。Services marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
圖書論文
1.Zeithaml, Valarie A.(1981)。How Consumer Evaluation Processes Differ Between Goods and Services。Marketing of Services。Chicago：American Marketing Association。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：1264（臺灣：1256，外國：8） ／ 本年度總使用人次：1695817 ／ 訪客人次（自102年09月）：67496929
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上