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題名:Develop the Healthcare Logistics Service with Kano Model
書刊名:品質學報
作者:陳穆臻 引用關係許嘉霖吳皇昇
作者(外文):Chen, Mu-chenHsu, Chia-linWu, Huang-sheng
出版日期:2019
卷期:26:1
頁次:頁1-22
主題關鍵詞:醫藥冷鏈物流服務新服務發展Kano模式HealthcareCold chainLogistics serviceNew service developmentKano model
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:4
期刊論文
1.Bogataj, M.、Bogataj, L.、Vodopivec, R.(2005)。Stability of Perishable Goods in Cold Logistic Chains。International Journal of Production Economics,93/94,345-356。  new window
2.Witell, L.、Kristensson, P.、Gustafsson, A.、Löfgren, M.(2011)。Idea generation: Customer co-creation versus traditional market research techniques。Journal of Service Management,22(2),140-159。  new window
3.Chang, K.-C.、Chen, M.-C.、Hsu, C.-L.(2012)。Identifying critical brand contact elements of a tourist destination: applications of Kano's model and the importance-satisfaction model。International Journal of Tourism Research,14(3),205-221。  new window
4.Jaw, C.、Lo, J. Y.、Lin, Y. H.(2010)。The determinants of new service development: Service characteristics, market orientation, and actualizing innovation effort。Technovation,30(4),265-277。  new window
5.Colgate, M.、Norris, M.(2001)。Developing a comprehensive picture of service failure。International Journal of Service Industry Management,12(3),215-233。  new window
6.Karatepe, O. M.、Yavas, U.、Babakus, E.(2005)。Measuring service quality of banks: Scale development and validation。Journal of Retailing and Consumer Services,12(5),373-383。  new window
7.Pawitra, T. A.、Tan, K. C.(2003)。Tourist satisfaction in Singapore: a perspective from Indonesian tourists。Managing Service Quality,13(5),399-411。  new window
8.Agarwal, S.、Erramilli, M. K.、Dev, C. S.(2003)。Market orientation and performance in service firms: Role of innovation。Journal of Service Marketing,17(1),68-82。  new window
9.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-item Scale for Measuring Customer Perceptions of Service Quality。Journal of Retailing,64(1),12-40。  new window
10.Yang, H.-L.、Hsiao, S.-L.(2009)。Mechanisms of developing innovative IT-enabled services: A case study of Taiwanese healthcare service。Technovation,29(5),327-337。  new window
11.Carbonell, P.、Rodriguez-Escudero, A. I.、Pujari, D.(2009)。Customer involvement in new service development: an examination of antecedents and outcomes。Journal of Product Innovation Management,26(5),536-550。  new window
12.Kärkkäinen, Hannu、Piippo, Petteri、Tuominen, Markku(2001)。Ten tools for customer-driven product development in industrial companies。International Journal of Production Economics,69(2),161-176。  new window
13.Edgett, Scott J.(1996)。The New Product Development Process for Commercial Financial Services。Industrial Marketing Management,25(6),507-515。  new window
14.Chen, M.-C.、Hsu, C.-L.、Hsu, C.-M.、Lee, Y.-Y.(2014)。Ensuring the quality of e-shopping specialty foods through efficient logistics service。Trends in Food Science & Technology,35(1),69-82。  new window
15.Basfirinci, Cigdem、Mitra, Amitava(2015)。A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model。Journal of Air Transport Management,42,239-248。  new window
16.Jeeradist, T.、Thawesaengskulthai, N.、Sangsuwan, T.(2016)。Using TRIZ to enhance passengers' perceptions of an airline's image through service quality and safety。Journal of Air Transport Management,53,131-139。  new window
17.Yeh, T. M.、Chen, S. H.(2014)。Integrating refined Kano model, quality function deployment, and grey relational analysis to improve service quality of nursing homes。Human Factors and Ergonomics in Manufacturing & Service Industries,24(2),172-191。  new window
18.Baki, B.、Basfirinci, C. S.、Murat AR, I.、Cilingir, Z.(2009)。An application of integrating SERVQUAL and Kano's model into QFD for logistics services: a case study from Turkey。Asia Pacific Journal of Marketing and Logistics,21(1),106-126。  new window
19.Chatterjee, S.、Pandey, K. G.(2003)。Thermoelectric cold-chain chests for storing/transporting vaccines in remote regions。Applied Energy,76(4),415-433。  new window
20.Carbonell, P.、Rodriguez-Escudero, A. I.(2014)。Antecedents and consequences of using information from customers involved in new service development。Journal of Business & Industrial Marketing,29(2),112-122。  new window
21.Chen, M.-C.、Chang, K.-C.、Hsu, C.-L.、Yang, I.-C.(2011)。Understanding the relationship between service convenience and customer satisfaction in home delivery by Kano model。Asia Pacific Journal of Marketing and Logistics,23(3),386-410。  new window
22.Flint, D. J.、Larsson, E.、Gammelgaard, B.、Mentzer, J. T.(2005)。Logistics innovation: a customer valueoriented social process。Journal of business logistics,26(1),113-147。  new window
23.Hsu, C.-L.、Chen, M.-C.、Chang, K.-C.、Chao, C.-M.(2010)。Applying loss aversion to investigate service quality in logistics: a moderating effect of service convenience。International Journal of Operations & Production Management,30(5),508-525。  new window
24.Kriegel, J.、Jehle, F.、Dieck, M.、Mallory, P.(2013)。Advanced services in hospital logistics in the German health service sector。Logistics Research,6(2/3),47-56。  new window
25.Lawrence, P.、McAllister, L.(2005)。Marketing meets design: core necessities for successful new product development, from the special issue guest editors。Journal of Product Innovation Management,22(1),107-108。  new window
26.李婉怡、張添香、趙珮如(20070100)。The Relationship between Quality of Healthcare Service and Customer Satisfaction--An Example of Hospitals in Taiwan。工業工程學刊,24(1),81-95。new window  new window
27.Lin, C.-F.(2014)。Exploring the hotel service personnel's cognitive implications toward service attributes and ethics。Human Factors and Ergonomics in Manufacturing & Service Industries,24(1),14-28。  new window
28.Lin, L.-Z.、Yeh, H.-R.、Wang, M.-C.(2015)。Integration of Kano's model into FQFD for Taiwanese Ban-Doh banquet culture。Tourism Management,46,245-262。  new window
29.Liu, J.、Higgins, A.、Tan, Y.-H.(2012)。IT enabled logistics procedure redesign for high value pharmaceutical shipments: the application of e3‐control methodology。Transforming Government: People, Process and Policy,6(1),62-77。  new window
30.Narayana, S. A.、Pati, R. K.、Vrat, P.(2014)。Managerial research on the pharmaceutical supply chain: a critical review and some insights for future directions。Journal of Purchasing and Supply Management,20(1),18-40。  new window
31.Noh, H.、Song, Y.、Park, A. S.、Yoon, B.、Lee, S.(2016)。Development of new technology-based services。The Service Industries Journal,36(5),200-222。  new window
32.Pai, F.-Y.、Yeh, T.-M.、Tang, C.-Y.(2018)。Classifying restaurant service quality attributes by using Kano model and IPA approach。Total Quality Management & Business Excellence,29(3/4),301-328。  new window
33.Pinna, R.、Carrus, P. P.、Marras, F.(2015)。The drug logistics process: an innovative experience。The TQM Journal,27(2),214-230。  new window
34.Sigala, M.(2012)。Social networks and customer involvement in new service development (NSD): the case of www.mystarbucksidea.com。International Journal of Contemporary Hospitality Management,24(7),966-990。  new window
35.Saraei, S.、Amini, A. M.(2012)。A study of service quality in rural ICT renters of Iran by SERVQUAL。Telecommunications Policy,36(7),571-578。  new window
36.Shekar, A.(2007)。An innovative model of service development: a process guide for service managers。The Innovation Journal: The Public Sector Innovation Journal,12(1),1-18。  new window
37.Taylor, J.(2001)。Recommendations on the control and monitoring of storage and transportation temperatures of medicinal products。The Pharmaceutical Journal,267,128-131。  new window
38.Taylor, J.、Heddell, G.、Holloway, I.、Matthews, G.、Rees, I.(2006)。GMP and GDP: a review of regulatory inspection findings and defective medicines reports for 2004-05。The Pharmaceutical Journal,276,593-596。  new window
39.Yang, Y.、Lee, P. K. C.、Cheng, T. C. E.(2016)。Continuous improvement competence, employee creativity, and new service development performance: a frontline employee perspective。International Journal of Production Economics,171(2),275-288。  new window
40.Yao, J.、Liu, L.(2009)。Optimization analysis of supply chain scheduling in mass customization。International Journal of Production Economics,117(1),197-211。  new window
41.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
42.Matzler, Kurt、Hinterhuber, Hans H.(1998)。How to make product development projects more successful by integrating Kano's model of customer satisfaction into quality function deployment。Technovation,18(1),25-38。  new window
43.狩野紀昭、瀬楽信彦、高橋文夫、辻新一(1984)。魅力的品質と当り前品質。品質,14(2),147-156。  延伸查詢new window
研究報告
1.Bilderbeek, Rob、Den Hertog, Pim(1997)。The interactiveness and innovative role of technology based knowledge-intensive business services (T-KIBS)。Apeldoorn:European Commission。  new window
2.World Health Organization(2010)。Annex 5 WHO good distribution practices for pharmaceutical products。Geneva:World Health Organization。  new window
3.World Health Organization(2014)。Temperature and humidity monitoring systems for transport operations。Geneva:World Health Organization。  new window
學位論文
1.Sandén, B.(2007)。The Customer's Role in New Service Development(博士論文)。Karlstad University,Karlstad。  new window
圖書
1.Tidd, J.、Bessant, J.、Pavitt, Keith(2001)。Managing innovation: Integrating technological, market and organizational change。New York:John Wiley & Sons。  new window
2.Kriegel, J.(2012)。Krankenhauslogistik: Innovative Strategien für die Ressourcenbereitstellung und Prozessoptimierung im Krankenhauswesen。Wiesbaden:Springer Gabler。  new window
3.Visiongain(2016)。Clinical Trial Supply and Logistics for Pharma 2016-2026: Analysis of Manufacturing, Packaging, Cold Chain and Supply Chain Management。London:Visiongain。  new window
4.Herzberg, Frederick、Mausner, Bernard、Snyderman, Barbara Bloch(1959)。The Motivation to Work。John Wiley & Sons, Inc.。  new window
5.Nunnally, Jum C.(1967)。Psychometric Theory。McGraw-Hill。  new window
6.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.(1995)。Multivariate Data Analysis: with Readings。Prentice Hall。  new window
圖書論文
1.Li, L.(2014)。Development of medicine logistics in China。Contemporary Logistics in China。Berlin:Springer。  new window
 
 
 
 
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