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題名:以客為尊--以方法目的鏈探討行動銀行對顧客價值之研究
書刊名:資訊管理學報
作者:陳宜棻蔡逸帆
作者(外文):Chen, Yi-fenTsai, Yi-fan
出版日期:2019
卷期:26:2
頁次:頁121-151
主題關鍵詞:行動銀行顧客價值方法目的鏈階梯法Online group buyingPerceived fairnessPriceWaiting timeDemand
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:21
  • 點閱點閱:15
期刊論文
1.Luo, X.、Li, H.、Zhang, J.、Shim, J. P.(2010)。Examining Multi-Dimensional Trust and Multi-Faceted Risk in Initial Acceptance of Emerging Technologies: An Empirical Study of Mobile Banking Services。Decision Support Systems,49(2),222-234。  new window
2.Scornavacca, E.、Barnes, S. J.(2004)。M-banking services in Japan: a strategic perspective。International Journal of Mobile Communications,2(1),51-66。  new window
3.Laukkanen, T.、Pasanen, M.(2008)。Mobile banking innovators and early adopters: how they differ from other online users?。Journal of Financial Services Marketing,13(2),86-94。  new window
4.Jung, Y.、Kang, H.(2010)。User Goals in Social Virtual Worlds: A Means-End Chain Approach。Computers in Human Behavior,26(2),218-225。  new window
5.Gutman, Jonathan(1991)。Exploring the Nature of Linkages between Consequences and Values。Journal of Business Research,22(2),143-148。  new window
6.Holbrook, M. B.、Corfman, K. P.(1985)。Quality and value in the consumption experience: Phaedrus rides again。Perceived Quality,31(2),31-57。  new window
7.Graf, A.、Maas, P.(2008)。Customer value from a customer perspective: a comprehensive review。Journal für Betriebswirtschaft,58(1),1-20。  new window
8.Homer, P. M.、Kahle, L. R.(1988)。A structural equation test of the value-attitude-behaviour hierarchy。Journal of Personality and Social Psychology,54(4),638-646。  new window
9.Valette-Florence, P.、Jolibert, A.(1990)。Social Values, A.I.O., and Consumption Patterns: Exploratory Findings。Journal of Business Research,20(2),109-123。  new window
10.Pieters, R.、Baumgartner, H.、Allen, D.(1995)。A means-end chain approach to consumer goal structures。International Journal of Research in Marketing,12(3),227-244。  new window
11.Zhou, Tao、Lu, Yaobin、Wang, Bin(2010)。Integrating TTF and UTAUT to explain mobile banking user adoption。Computers in Human Behavior,26(4),760-767。  new window
12.Vargo, Stephen L.、Lusch, Robert F.(2008)。Service-dominant logic: Continuing the evolution。Journal of the Academy of Marketing Science,36(1),1-10。  new window
13.Durgee, J. F.、O'Connor, G. C.、Veryzer, R. W.(1996)。Observation: Translating values into product wants。Journal of Advertising Research,36(6),90-99。  new window
14.Lin, H. F.(2011)。An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust。International Journal of Information Management,31(3),252-260。  new window
15.Oliveira, T.、Faria, Miguel、Thomas, M. A.、Popovič, A.(2014)。Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM。International Journal of Information Management,34(5),689-703。  new window
16.Laukkanen, T.、Lauronen, J.(2005)。Consumer value creation in mobile banking services。International Journal of Mobile Communications,3(4),325-338。  new window
17.Zeithaml, Valarie A.(1988)。Consumer Perception of Price, Quality and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
18.Georgi, F.、Pinkl, J.(2005)。Mobile Banking in Deutschland--Der zweite Anlauf。Die Bank,3,57-61。  new window
19.Vannoppen, J.、Verbeke, W.、Van Huylenbroeck, G.(2002)。Consumer value structures towards supermarket versus farm shop purchase of apples from integrated production in Belgium。British Food Journal,104(10/11),828-844。  new window
20.Porter, Michael E.、Millar, Victor E.(1985)。How Information Gives You Competitive Advantage。Harvard Business Review,63(4),149-160。  new window
21.Hsu, T. H.、Wang, Y. S.(2008)。Customer value representation of third generation mobile service: The application of grounded hermeneutics。Management Review,27(3),41-64。  new window
22.Kahle, L. R.、Kennedy, P.(1989)。Using the list of values to understand consumers。Journal of Consumer Marketing,6(3),5-12。  new window
23.Kim, J. O.、Forsythe, S.、Gu, Q.、Moon, S. J.(2002)。Cross-cultural consumer values, needs, purchase behavior。Journal of Consumer Marketing,19(6),481-503。  new window
24.Mousumi, F.、Jamil, S.(2010)。Push Pull Services Offering SMS Based m-Banking System in Context of Bangladesh。International Arab Journal of e-Technology,1(3),79-88。  new window
25.Lee, H.、Zhang, Y.、Chen, K. L.(2013)。An investigation of features and security in mobile banking strategy。Journal of International Technology and Information Management,22(4),24-45。  new window
26.Babin, Barry J.、Darden, William R.、Griffin, Mitch(1994)。Work and/or fun: Measuring hedonic and utilitarian shopping value。Journal of Consumer Research,20(4),644-656。  new window
27.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
28.Gutman, Jonathan(1982)。A means-end chain model based on consumer categorization processes。Journal of Marketing,46(2),60-72。  new window
29.Thaler, Richard H.(1985)。Mental Accounting and Consumer Choice。Marketing Science,4(3),199-214。  new window
30.Grunert, K. G.、Grunert, S. C.(1995)。Measuring subjective meaning structures by the laddering method: Theoretical considerations and methodological problems。International Journal of Research in Marketing,12(3),209-225。  new window
31.Reynolds, Thomas J.、Gutman, Jonathan(1988)。Laddering Theory, Method, Analysis, and Interpretation。Journal of Advertising Research,28(1),11-31。  new window
32.Holbrook, Morris B.(1996)。Customer Value: A Framework for Analysis and Research。Advances in Consumer Research,23(1),138-142。  new window
33.Vinson, Donald E.、Scott, Jerome E.、Lamont, Lawrence M.(1977)。The Role of Personal Values in Marketing and。Journal of Marketing,41(2),44-50。  new window
34.Gutman, J.、Miaoulis, G.(2003)。Communicating a quality position in service delivery: An application in higher education。Managing Service Quality,13(2),105-111。  new window
35.Kuisma, Tuire、Laukkanen, Tommi、Hiltunen, Mika(2007)。Mapping the reasons for resistance to Internet banking: A means-end approach。International Journal of Information Management,27(2),75-85。  new window
36.Veludo-de-Oliveira, Tânia Modesto、Ikeda, Ana Akemi、Campomar, Marcos Cortez(2006)。Discussing laddering application by the means-end chain theory。The Qualitative Report,11(4),626-642。  new window
37.嚴秀茹、李有仁、蕭丞傑、李國書(20060100)。顧客關係利益之階層探析:方法目的鏈之應用。管理評論,25(1),95-119。new window  延伸查詢new window
38.Kassarjian, Harold H.(1977)。Content Analysis in Consumer Research。Journal of Consumer Research,4(1),8-18。  new window
39.Olson, J. C.、Reynolds, T. J.(1983)。Understanding consumers' cognitive structures: Implications for advertising strategy。Advertising & Consumer Psychology,1,77-90。  new window
40.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
會議論文
1.Tiwari, Rajnish、Buse, Stephan、Herstatt, Cornelius(2006)。Mobile banking as business strategy: Impact of mobile technologies on customer behaviour and its implications for banks。2006 Technology Management for the Global Future--PICMET 2006 Conference,(會議日期: 08-13 July 2006)。IEEE。1935-1946。  new window
圖書
1.Peter, J. P.、Olson, J. C.(1993)。Consumer behavior and marketing strategy。Irwin。  new window
2.Reynolds, T. J.、Dethloff, C.、Westberg, S. J.(2001)。Advancements in laddering. Understanding Consumer Decision Making: The Means-End Approach to Marketing and Advertising Strategy。Lawrence Erlbaum Associates。  new window
3.王石番(1990)。傳播內容分析法:理論與實證。臺北:幼獅文化。  延伸查詢new window
4.Peter, J. P.、Olson, J.(2009)。Consumer Behavior。New York:McGraw-Hill Education。  new window
5.Yan, O. H. M.(1994)。Consumer Behavior in China: Customer Satisfaction and Cultural Value。New York:Routledge。  new window
6.Rokeach, Milton J.(1973)。The Nature of Human Values。Free Press。  new window
7.Kotler, Philip(1997)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall。  new window
8.Budd, Richard W.、Thorp, Robert K.、Donohew, Lewis(1967)。Content Analysis of Communications。Macmillan Publishing Company。  new window
其他
1.資策會(2014)。2014臺灣消費者行動裝置暨APP使用行為研究調查報告,https://www.iii.org.tw/Press/NewsDtl.aspx7fin_sqno=14&nsp_sqno=1367, 。  延伸查詢new window
2.資策會(2015)。2015 年通訊產業產值成長17.2%,https://mic.iii.org.tw/micnew/IndustryObservations_PressRelease02.aspx?sqno=392。  new window
圖書論文
1.Holbrook, M. B.(1986)。Emotion in the Consumption Experience: Toward a New Model of the Human Consumer。The Role of Affect in Consumer Behavior。D. C. Heath and Company。  new window
 
 
 
 
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