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M.(2018)。The need and availability of support systems for physicians involved in a serious adverse event。J Hosp Adm，7，23-30。 | | 16. | Vincent, C.(2003)。Understanding and responding to adverseevents。N Engl J Med，348，1051-1056。 | | 17. | Wen, J.、Cheng, Y.、Hu, X.、Yuan, P.、Hao, T.、Shi, Y.(2016)。Workload, burnout, and medical mistakes among physicians in China: a cross-sectional study。Biosci Trends，10，27-33。 | | 18. | Xu, W.、Xie, J.、Wu, H.、Guo, Z.、Guo, L.(2016)。The association between Chinese doctor's workload and medical disputes。J Psychol Psychother，6。 | | 19. | Jangland, E.、Gunningberg, L.、Carlsson, M.(2009)。Patients' and relatives' complaints about encounters and communication in health care: evidence for quality improvement。Patient Educ Couns，75，199-204。 | | 20. | Tawfik, D. S.、Profit, J.、Morgenthaler, T. I.(2018)。Physician burnout, well-being, and work unit safety grades in relationship to reported medical errors。Mayo Clin Proc，93，1571-1580。 | | 21. | Coughlan, B.、Powell, D.、Higgins, M.(2017)。The second victim: a review。Eur J Obstet Gynecol Reprod Biol，213，11-16。 | | 22. | Hsieh, S. Y.(2011)。Healthcare complaints handling systems: a comparison between Britain, Australia and Taiwan。Health Serv Manag Res，24，91-95。 | | 23. | Chen, Kuan-Yu、Yang, Che-Ming、Tsai, Shin-Han、Chiou, Hung-Yi、Lin, Mau-Roung、Chiu, Wen-Ta(2012)。Medical malpractice in Taiwan: injury types, compensation, and specialty risk。Academic Emergency Medicine，19(5)，598-600。 | | 24. | Chiu, Yu-Chan(2010)。What Drives Patients to Sue Doctors? The Role of Cultural Factors in the Pursuit of Malpractice Claims in Taiwan。Social Science and Medicine，71(4)，702-707。 | | 25. | Hickson, G. B.、Federspiel, C. F.、Pichert, J. W.、Miller, C. S.、Gauld-Jaeger, J.、Bost, P.(2002)。Patient Complaints and Malpractice Risk。The Journal of the American Medical Association，287(22)，2951-2957。 | 研究報告| 1. | 中華民國醫師公會全國聯合會(2017)。2017年臺灣醫師執業醫師．醫療機構統計。 延伸查詢 | 圖書| 1. | 熊昭(2012)。西醫師人力發展評估計畫。臺北：財團法人國家衛生研究院。 延伸查詢 | | 2. | Bohmer, R.、Bradley, S. P.、Kindred, N.(2009)。The Risk Management Foundation of the Harvard Medical Institutions, Inc.。Massachusetts：Harvard Business School。 | | 3. | Kohn, Linda T.、Corrigan, Janet M.、Donaldson, Molla S.(2000)。To err is human: building a safer health system。National Academies Press。 | 其他| 1. | 醫事爭議處理、鑑定等相關業務，https://dep.mohw.gov.tw/doma/cp-2712-7681-106.html。 延伸查詢 | |