隨著以中國特色社會主義為核心的社會發展，城市化水準的逐步提高必然成為中國經濟和社會發展的核心與基礎。而如此快速的城市化擴張也帶來了許多問題及挑戰，城市基礎設施不完善、交通運輸擁堵、政務服務繁瑣、環境污染等諸多考驗。智慧城市理念的提出為我們面對這些問題提供了新的路徑和解決方案，智慧城市發展已經成為必然趨勢。在近幾年，中國也同樣在大力建設智慧城市，但在智慧城市的發展過程當中有一個必然不能忽視的重要基礎要素:人本因素，所以民眾滿意度是我們在智慧城市建設中的風向標。本研究為了更好的衡量中國智慧城市發展的主要因素，從民眾滿意度的為切入點進行探討，並進行因素之間的分析。本研究以中國民眾對於智慧城市發展的滿意度為研究物件，結合多元IPA和DEMATEL對市民滿意度進行研究。共計發放問卷調查共280份問卷。確定出中國智慧城市發展中5項急需加強改善的因素，6項次需改善的因素，7項繼續保持的因素以及4項供給過度的因素。其中“催生培育雲計算、大資料、物聯網、移動互聯網、4G通信、三網融合、數位內容等新一代資訊技術產業”、“整合共用治安監控、交通監控、社區安防、社會監控等視頻監控系統”和“一站式的網上審批服務系統”三方面的服務要素，是改善的重中之重，應及時採取回應的措施。

The social development centered on socialism with Chinese characteristics, the gradual improvement of urbanization level will inevitably become the core and foundation of China's economic and social development. Such rapid urbanization expansion also brings many problems and challenges, such as imperfect urban infrastructure, traffic congestion, cumbersome government services, environmental pollution and many other tests. The concept of smart city provides us with new ways and solutions to these problems. The development of smart city has become an inevitable trend. In recent years, China is also vigorously building smart cities, but in the process of the development of smart cities, there is an important basic element that can’t be ignored: human-oriented factors, so citizens satisfaction is our vane in the construction of smart cities. Therefore, in order to better measure the main factors of the development of China's smart cities, this study explores the satisfaction of the public as a starting point, and carries out the analysis between the factors. This study takes Chinese citizens satisfaction with the development of smart cities as the research object, and combines multiple IPA and DEMATEL to study the satisfaction of citizens. A total of 280 questionnaires were distributed. Five factors urgently need to be strengthened in the development of China's smart cities, six factors need to be improved, seven factors to continue to maintain and four factors to oversupply are identified. Among them, ＂fostering new generation information technology industries such as cloud computing, big data, Internet of things, mobile internet, 4G communication, three networks integration, digital content and so on＂, ＂integrating video surveillance systems such as sharing public security surveillance, traffic surveillance, community security, social surveillance＂ and ＂one-stop online approval service system＂ are the most important service elements for improvement. Take timely response measures.