|
References Ahluwalia, R., & Gurhan-Canli, Z. (2000). The effects of extensions on the family brand name: An accessibility-diagnosticity. Journal of Consumer Research, 27, 371-381. Allen, V. L. (1965). Situational factors in conformity. Advances in Experimental and Social Psychology, 2, 133-175. Anderson, L. R., & Holt, C. A. (1997). Information cascades in the laboratory. American Economic Review, 87, 847-862. Andreasen, A. R. (1968). Attitudes and customer behavior: A decision model. In H. H. Kassarjian & T. S. Robertson (Eds.), Perspectives in consumer behavior (pp. 498-510). Glenview, IL: Scott, Foresman and Company. Ansari, A., Essengaier, S., & Kohli, R. (2000). Internet recommendation systems. Journal of Marketing Research, 37, 363-375. Applbaum, R. F., & Karl, W. E. (1972). The factor structure of source credibility as a function of the speaking situation. Speech Monographys, 39, 216-212. Ardnt, J. (1967). Role of product-related conversations in the diffusion of a new product. Journal of Marketing Research, 4, 291-295. Asch, S. E. (1956). Studies of independence and conformity: A majority of one against a unamimous majority. Psychological Monographs, 70-79. Banerjee, A. (1992). A simple model of herd behaviour. Quarterly Journal of Economics, 107, 797-817. Basuroy, Suman, Chatterjee, S., & Ravid, S. A. (2003). How critical are critical reviews? The box office effects of film critics, star-power and budgets. Journal of Marketing, 67, 103-117. Bauer, R. (1960). Consumer behavior as risk-taking. In Hancock, R. (Ed.), Dynamic marketing for a changing world, Proceedings of the 43rd Conference of the American Marketing Association (pp. 389-398). Chicago, EL: American Marketing Association. Bearden, W. O., & Etzel, M. J. (1982). Reference group influence on product and brand purchase decisions. Journal of Consumer Research, 9, 183-194. Bearden, W. O., Netemeyer, R., & Teel, J. (1989). Measurement of consumer susceptibility to interpersonal influence. Journal of Consumer research, 15, 121-134. Beatty, S. E., & Smith, S. M. (1987). External search effort: An investigation across several product categories. Journal of Consumer Research, 14, 83-95. Berning, C. A. K., & Jacoby, J. (1974). Patterns of information acquisition in new product purchases. Journal of Consumer Research, 1, 18-22. Bickart B., & Schindler, R. M. (2001). Internet forums as influential sources of consumer information. Journal of Interactive Marketing, 15, 31-40. Bikhchandani, S., Hirschleifer, D., & Welch, I. (1992). A theory of fads, fashion, custom, and cultural change in informational cascades. Journal of Political Economy, 100, 992-1026. Bonabeau, E. (2004). The Perils of the Imitation Age. Harvard Business Review, 82, 99-104. Bone, P. F. (1992). Determinants of word-of-mouth communications during consumption. In Advances in Consumer Research, 19, 579-583. Brown, J. J., & Reingen, P. H. (1987). Social ties and word-of-mouth referral behavior. Journal of Consumer Research, 14, 350-362. Burnkrant, R. E., & Cousinesu, A. (1975). Informational and normative social influence in buyer behavior. Journal of Consumer Research, 2, 206-216. Chiou, J.-S., & Cheng, C. (2003). Should a company have message boards on its web sites? Journal of Interactive Marketing, 17, 50-61. Choi, C. J., Dassiou, X., & Gettings, S. (2000). Herding behaviour and the size of customer base as a commitment to quality. Economica, 67, 375-398 Cialdini, R. B., & Trost, M. R. (1998). Social influence: Social norms, conformity and compliance. The handbook of social psychology, 2, 151-192. Cohen, J. B., & Golden, E. (1972). Informational social influence and product evaluation. Journal of Applied Psychology, 56, 54-59. Crisci, R., & Kassinove, H. (1973). Effects of perceived expertise, strength of advice, and enviornmental seting on parental compliance. The Journal of social Psychology, 89, 245-250. Deutsch, M., & Gerard, H. (1955). A study of normative and informational social influences upon individual judgment. Journal of Abnormal Social Psychology, 51, 629-636. Dholakia, U. M., Basuroy, S., & Soltysinski, K. (2002). Auction or agent (or both)? A study of moderators of the herding bias in digital auction. International Journal of Research in Marketing, 19, 115-130. Dholakia, U. M., & Soltysinski, K. (2001). Coveted or overlooked? The psychology of bidding for comparable listings in digital auctions. Marketing Letters, 12, 223-235. Duhan, D. F., Johnson, S. D., Wilcox, J. B., & Harell, G. D. (1997). Influences on consumer use of word-of-mouth recommendation sources. Journal of the Academy of Marketing Science, 25, 283-295. Feick, L., & Higie, R. A. (1992). The effects of preference heterogeneity and source characteristics on ad processing and judgments about endorsers. Journal of Advertising, 21, 9-24. Fiske, S. T. (1980). Attention and weight in person perception: The impact of negative and extreme behavior. Journal of Personality and Social Psychology, 38, 889-906. Gershoff, A. D., Broniarczyk, S. M., & West., P. M. (2001). Recommendation or evaluation? Task sensitivity in information source selection. Journal of Consumer Research, 28, 418-438. Gilly, M. C., Graham, J. L., Wolfinbarger, M. F., & Yale, L. J. (1998). A dyadic study of personal information search. Journal of the Academy of Marketing Science, 26, 83-100. Goldsmith, R. E., & Emmert, J. (1991). Measuring product category involvement: A multitrait-multimethod study. Journal of Business Research, 23, 363-371. Greenleaf, E. A., & Lehmann, D. R. (1995). Reasons for substantial delay in consumer decision making. Journal of Consumer Research, 22, 186-199. Grewal, D., Munger, J. L., Iyer, G. R., & Levy, M. (2003). The influence of Internet-retailing factors on price expectations. Psychology & Marketing, 20, 477-493. Hanson, W. A., & Putler, D. S. (1996). Hits and misses: Herd behavior and online product popularity. Marketing Letters, 7, 297-305. Harmon, R. R., & Coney, K. A. (1982). The persuasive effects of source credibility in buy and lease situations. Journal of Marketing Research, 19, 255-260. Hennig-Thurau, T., & Walsh, G. (2003). Electronic word-of-mouth: Motives for and consequences of reading customer articulations on the Internet. International Journal of Electronic Commerce, 8, 51-74. Herr, P. M., Kardes, F. R., & Kim, J. (1991). Effects of word-of-mouth and product-attribute information on persuasion: An accessibility-diagnosticity perspective. Journal of Consumer Research, 17, 454-462. Kambil, A., & van Heck, E. (2002). Making markets. Cambridge, MA: Harvard Business School Press. Kelley, H. H. (1967). Attribution theory in social psychology. In D. Levine (Ed.), Nebraska symposium on motivation (Volume 15, pp. 192-238). Lincoln, NE: University of Nebraska Press. Kelman, H. C. (1961). Processes of opinion change. Public Opinion Quarterly, 25, 57-78. Lascu, D.-N., Bearden, W. O., & Rose, R. L. (1995). Norm extremity and interpersonal influences on consumer conformity. Journal of Business Research, 32, 201-212. Lascu, D.-N., & Zinkhan, G. (1999). Consumer conformity: Review and applications for marketing theory and practice. Journal of Marketing Theory and Practice, 7, 1-12. Liang, T.-P., & Lai, H.-J. (2002). Effect of store design on consumer purchases: An empirical study of on-line bookstores. Information and Management, 39, 431-444. McCroskey, J. C. (1966). Scales for the measurement of ethos. Speech Monographys, 33, 65-72. McGuire, W. J., (1968). Personality and Susceptibility to Social Influence. In E. F. Borgatta & W. W. Lambert (Eds.), Handbook of personality theory and research (pp. 1130-1187). Chicago, Rand McNally. McGuire, W. J. (1969). The nature of attitudes and attitude change. In G. Lindzey & E. Aronson (Eds.), The handbook of social psychology (pp. 137-314). Reading, MA: Addison-Wesley Publishing Company. Moorthy, S., Ratchford, B. T., & Talukdar, D. (1997). Consumer information search revisited: Theory and empirical analysis. Journal of Consumer Research, 23, 263-277. Munshi, K. (2004). Social learning in a heterogeneous population: Technology diffusion in the Indian Green Revolution. Journal of Development Economics, 73, 185-213. Nelson, P. (1974). Advertising as information. Journal of Political Economy, 83, 729-754. Ohanian, R. (1990). Construction and validation of a scale to measure celebrity endorsers’ perceived expertise, trustworthiness, and attractiveness. Journal of Advertising, 19, 39-52. Olshavsky, R. W., & Granbois, D. H. (1979). Consumer decision making-fact or fiction. Journal of Consumer Research, 6, 93-100. Park, W. C., & Lessig, P. V. (1977). Students and housewives: Differences in susceptibility to reference group influence. Journal of Consumer Research, 4, 102-110. Payne, J. W., Bettman, J. R., & Johnson, E. J. (1993). The Adaptive Decision Maker. Cambridge, New-York: Cambridge University Press Peterson, R. A., & Merino, M. C. (2003). Consumer information search behavior and the Internet. Psychology & Marketing, 20, 99-121. Pincus, S., & Waters, L. K. (1977). Information social influence and product quality judgments. Journal of Applied Psychology, 62, 615-619. Price, L. L., & Feick, L. F. (1984). The role of recommendation sources in external search: An informational perspective. Advances in Consumer Research, 11, 250-255. Price, L. L., Feick, L. F., & Higie, R. A. (1989). Preference heterogeneity and coorientation as determinants of perceived informational influence. Journal of Business Research, 19, 227-242. Reichheld, F. F., & Sasser Jr., W. E. (1990). Zero defections: Quality comes to services. Harvard Business Review, 68, 105-111. Richins, & Marsha, L. (1983). Negative word-of-mouth by dissatisfied consumers: A pilot study. Journal of Marketing, 47, 68-78. Senecal, S., & Nantel, J. (2004). The influence of online product recommendations on consumers’ online choices. Journal of Retailing, 80, 159-169. Simonson, I., & Nowlis, S. M. (2000). The role of explanations and need for uniqueness in consumer decision making: Unconventional choices based on reasons. Journal of Consumer Research, 27, 49-68. Skowronski, J. J., & Carlston, D. E. (1989). Negativity and extremity biases in impression formation: A review of explanations. Psychological Bulletin, 105, 131-142. Smilowitz, M., Compton, D. C., & Flint, L. (1988). The effects of computer mediated communication on an individual’s judgment: A study based on the methods of Asch’s social influence experiment. Computers in Human Behavior, 4, 311-321. Solomon, M. (1996). Consumer behavior, 3rd ed. Englewood Cliffs, NJ: Prentice Hall. Srinivasan, S. S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in E-commerce: An exploration of its antecedents and consequences. Journal of Retailing, 78, 41-50. Stafford, J. E. (1966). Effects of group influences on consumer brand preferences. Journal of Marketing Research, 3, 68-75. Stauss, B. (1997). Global word of mouth. Service bashing on the Internet is a thorny issue. Marketing Management, 6, 28-30. Surowiecki, J. (2004). The wisdom of crowds. New York, NY: Doubleday. Szymanski, D. M., & Hise, R. T. (2000). e-Satisfaction: An initial examination. Journal of Retailing, 76, 309-322. Urbany, J. E., Dickson, P. R., & Wilkie, W. L. (1989). Buyer uncertainty and information search. Journal of Consumer Research, 16, 208-215. Weiner, B. (2000). Attributional thoughts about consumer behavior. Journal of Consumer Research, 27, 382-387. West, P., Ariely, D., Bellman, S., Bradlow, E., Huber, J., Johnson E., et al. (1999). Agents to the rescue? Marketing Letters, 10, 285-300. Whitehead, J. L. (1968). Factor of source credibility. Quarterly Journal of Speech, 54, 59-63 Witt, R. E. (1969). Informal social group influence on consumer brand choice. Journal of Marketing Research, 6, 473-476.
|