中文部份
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行政院消費者保護委員會(2010)。98年各直轄市、縣（市）政府受理消費者申訴、調解案件統計報告。2011年5月3日，取自於
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周霞霞、 張悟移(2007)。我國企業售後服務績效評價指標體系研究—以汽車行業為例。經濟論壇，22，44-47。
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