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題名:旅臺外籍人士就醫期望、就醫感受與整體滿意度關係之探討
書刊名:醫護科技期刊
作者:蕭菁陳建和 引用關係譚慶鼎
作者(外文):Hsiao, JingChen, Chien-hoTan, Ching-ting
出版日期:2009
卷期:11:3
頁次:頁159-170
主題關鍵詞:就醫期望就醫感受滿意度外籍人士ExpectationsPerceptionsSatisfactionForeigners
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(1)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:50
  • 點閱點閱:111
期刊論文
1.Williams, B.(1994)。Patient Satisfaction: A Valid Concept?。Social Science & Medicine,38(4),509-516。  new window
2.陳仁惠、鄭仲興、方世杰(20050400)。門診醫療服務品質與病患滿意度對於關係導向行為之影響。醫護科技學刊,7(2),187-202。new window  延伸查詢new window
3.Linder-Pelz, Susie(1982)。Toward a theory of patient satisfaction。Social Science and Medicine,16(5),577-582。  new window
4.Bergenmar, M.、Nylén, U.、Lidbrink, E.、Bergh, J.、Brandberg, Y.(2006)。Improvements in patient satisfaction at an outpatient clinic for patients with breast cancer。Acta Oncologic,45(5),550-558。  new window
5.Connell, J.(2006)。Research Article Medical Tourism: Sea, Sun, Sand and … Surgery。Tourism Management,27(6),1093-1100。  new window
6.Maddern, H.、Maull, R.、Smart, A.、Baker, P.(2007)。Customer satisfaction and service quality in UK financial services。International Journal of Operations & Production Management,27(9),999-1019。  new window
7.邱聖豪、陳星助、林欣榮(20030900)。以門診顧客滿意度調查結果探討門診顧客的需求。慈濟護理雜誌,2(3),49-58。  延伸查詢new window
8.胡秀媛、邱紹一、李友錚(20071000)。臺灣顧客滿意度模式之先期研究:以醫療服務業為例。醫護科技學刊,9(4),249-266。new window  延伸查詢new window
9.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
10.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
11.蕭志同、廖宛瑜、陳建文(20060400)。博物館服務品質、認知價值、滿意度、忠誠度關係之研究:以國立自然科學博物館為例。博物館學季刊,20(2),81-96。new window  延伸查詢new window
12.翁慧卿(2005)。醫療服務消費者醫院選擇之集群分析-以婦產科生產醫療服務為例 。福爾摩莎醫務管理雜誌,1(2),145-155。  延伸查詢new window
13.Baron-Epel, O., Dushenat, M.,、Friedman, N.(2001)。Evaluation of the consumer model:Relationship between patients’ expectations,perceptions and satisfaction with care。International Journal for Quality in Health Care,13(4),317-323。  new window
14.Cheng, S. H., Yang, M. C.,、Chiang, T. L.(2003)。Patient satisfaction with and recommendation of a hospital: Effects of interpersonal and technical aspects of hospital care。International Journal for Quality in health Care,15(4),345-355。  new window
15.Etter, J. F.,、Perneger, T. V.(1997)。Validating a satisfaction questionnaire nursing mutile approaches: A case study。Social Science and Medicine,45(6),879-885。  new window
16.Gesell, S. B.,、Gregory, N.(2004)。Identifying priority actions for improving patient satisfaction with outpatient cancer care。Journal of Nursing Care Quality,19(3),226-233。  new window
17.Groff, S. I., Carlson, L. E., Tsang, K.,、Potter,B. J.(2008)。Cancer patients’ satisfaction with care in traditional and innovative ambulatory oncology clinics。Journal of Nursing Care Quality,23(3),251-257。  new window
18.Grogan, S., Conner, M., Willits, D.,、Norman, P.(1995)。Development of a questionnaire to measure patients’ satisfaction with general practitioners' services。The British Journal of General Practice,45,525-529。  new window
19.Jenkinson, C., Coulter, A., Bruster, S., Richards,N.,、Chandola, T.(2002)。Patients’ experiences and satisfaction with health care: Results of a questionnaire study of specific aspects of care。Quality and Safety in Health Care,11(4),335-339。  new window
20.Kersnik, J.(2003)。Patients’ recommendation of doctor as an indicator of patient satisfaction。Hong Kong Medical Journal,9(4),247-250。  new window
21.Kher, U.(2006)。Outsourcing your heart.。Time。  new window
22.Lim, P. C.,、Tang, N. K. H.(2000)。A study of patients’ expectations and satisfaction in Singapore hospitals。International Journal of Health Care Quality Assurance,13(7),290-299。  new window
23.Mahfouz, A. A., Al-Sharif, A. I., El-Gamal, M. N.,、Kisha, A. H.(2004)。Primary health careservices utilization and satisfaction among the elderly in Asir region, Saudi Arabia。Eastern Mediterranean Health Journal,10(3),365-371。  new window
24.Ngui, E. M.,、Flores, G.(2006)。Satisfaction with care and ease of using health care services among parents of children with special healthcare needs: The Roles of Race/Ethnicity,Insurance, Language, and Adequacy of Family-Centered Care。Pediatrics,117(4),1184-1196。  new window
25.O’Connor, S. J., Trinh, H. Q.,、Shewchuk, R. M.(2000)。Perceptual gaps in understanding patient expectations for health care service quality。Health Care Management Review,25(2),7-23。  new window
26.Sahin, B.,、Tatar, M.(2006)。Analysis of factors affecting patient satisfaction: Focus on asthma patients。Disease Management & Health Outcomes,14(3),171-183。  new window
27.Schroth, L.,、Khawaja, R.(2007)。Globalization of healthcare。Frontiers of Health Services Management,24(2),19-30。  new window
28.Sitzia, J.,、Wood, N.(1997)。Patient satisfaction:A review of issues and concepts。Social Science Medicine,45(2),1829-43。  new window
29.Ware, J. E. Jr.、Snyder, M. K.、Wright, W. R.、Davies, A. R.(1983)。Defining and measuring patient satisfaction with medical care。Evaluation and Program Planning,6(3/4),247-263。  new window
30.Weng, H. C.(2006)。Consumer empowerment behavior and hospital choice。Health Care Management Review,31(3),197-204。  new window
 
 
 
 
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