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題名:運動觀光滿意模式之研究:以日月潭國際萬人泳渡嘉年華運動觀光客為例
書刊名:臺大體育學報
作者:曹校章 引用關係鄭志富 引用關係
作者(外文):Tsao, Hsiao-changCheng, Chih-fu
出版日期:2014
卷期:26
頁次:頁1-17
主題關鍵詞:活動形象運動觀光期望知覺服務品質知覺價值忠誠度Activity imageSport tour expectationPerceived service valuePerceived valueLoyalty
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:49
  • 點閱點閱:156
目的:本研究旨在驗證日月潭國際萬人泳渡嘉年華運動觀光滿意模式。方法:以2010年9月12日實際橫渡之運動觀光客544名為研究對象,透過「日月潭國際萬人泳渡嘉年華運動觀光客滿意模式問卷」進行調查,以描述統計、結構方程模式進行資料分析。結果:以結構方程模式進行資料分析。研究結果發現,整體模式適配度與內在結構適配度指標皆符合統計標準。進一步檢視日月潭國際萬人泳渡嘉年華結構方程模式各估計參數路徑,皆達高度解釋力與顯著效果,僅在活動形象與運動觀光期望對滿意度未達顯著。結論:整體模式適配程度中的GFI與AGFI指標,趨近合理適配標準;在內在結構適配度上,潛在變項平均抽取量仍具有聚合效度。日月潭國際萬人泳渡嘉年華結構方程模式各估計參數路徑,皆達高度解釋力與顯著效果,顯見活動形象會產生高度期望,在參與過程感受之服務與期望吻合時,其價值感會正向影響滿意度,進而提升忠誠度。基此,建議相關單位除了重視活動的編排及設計,加強工作人員的訓練,設立更完善的服務站,提供安全救生服務外,透過贊助策略的運用,募集更多的企業廠商投入贊助行列,亦可與透過異業結盟,增加區域整體經濟之效益。針對未達顯著之部分,具體改善策略包含加強大陸團宣導、確切落實報到與下水管控、依照游泳能力劃分水道,亦可將活動延長為2日的活動行程,不僅可有效抒解,泳渡人潮過多之困境,更可提供多元規劃與安排。
Purpose: The study aimed to propose and test a sport tourists' satisfaction index model of "Sun Moon Lake International Cross-lake Swimming Carnival", based on the theory of satisfaction indicator model. Method: Quantitative research was done on September 12, 2010 through "the Questionnaire of Sport Tourists' satisfaction indicator model of Sun Moon Lake International Cross-lake Swimming Carnival" as the instrument. 544 samples were valid. Data were analyzed using the method of Descriptive Statistics and Structural Equation Model (SEM). Result: 1. The GFI and AGFI indicators were .84 and .80. The variances extracted from the latent variables, activity's image and sport tourists' expectations, were .40 and .41 respectively. 2. The Parameter Estimation paths in the SEM were highly significant and had good explanative strengths. Only those paths from activity's image and sport tourists' expectations to satisfaction were not significant. Conclusion: 1. GFI and AGFI indices were very close to the standards of goodness of fit. The extracted variance of the latent variables had good convergent validity. 2. The Parameter Estimation paths in the SEM of Sun Moon Lake International Cross-lake Swimming Carnival were highly significant and had good explanative strength, indicating that the activity's image had triggered high expectation. Also, when overall perceived service meets the participants' expectation, the perceived value could positively affect satisfaction, and loyalty. Above all, by further emphasizing the activity plan and design, enterprises are suggested to improve employee training, supportive service, and security measures. The local area can benefit from comprehensive sponsorship strategy to enhance sponsor involvement and inter-industry alliance. Also, specific improvement strategies were addressed to promote the quality of tourists, especially those from China, the check-in accuracy, and the control of the number of swimmers by categorizing swimming with various levels of skill into different channels. The activity can be extended to 2 days in total to relieve traffic load and to enable diversified arrangements of tour package.
期刊論文
1.邱思慈、李承翰(20060600)。運動觀光與區域發展。中華體育季刊,20(2)=77,46-54。new window  延伸查詢new window
2.Sarel, D.、Marmorstein, H.(1998)。Managing the delayed service encounter: The role of employee action and customer prior experience。Journal of Service Marketing,12(3),195-208。  new window
3.胡秀媛、李友錚、彭家琳、陳台英(20080900)。臺灣顧客滿意度指標建立之研究--以某一知識型技術服務業為例。臺北海洋技術學院學報,1(2),53-66。new window  延伸查詢new window
4.Kristensen, K.、Martensen, A.、Grønholdt, L.(1999)。Measuring the impact of buying behaviour on customer satisfaction。Total Quality Management,10(4/5),S602-S614。  new window
5.Johnson, M. D.、Gustafsson, A.、Andreaassen, T. W.、Lervik, L.、Cha, J.(2001)。The Evolution and Future of National Customer Satisfaction Index Models。Journal of Economic Psychology,22,217-245。  new window
6.Parasuraman, A、Zeithaml, V. A.、Barry, L. L.(1993)。The nature and determinants of customer exceptions of Science。Journal of academy of marketing service,21(1),1-12。  new window
7.劉照金(20030900)。運動觀光之發展現況與未來趨勢。國民體育季刊,32(3)=138,60-67。  延伸查詢new window
8.Meirovich, G.、Bahnan, N.(2008)。Production/service quality and emotional aspect of customer satisfaction。Academy of Management Annual Meeting Proceedings,8(1),1-6。  new window
9.李城忠、沈德裕(20070600)。運動觀光特色對遊客認知價值與滿意度影響之研究--以日月潭萬人泳渡為例。人文暨社會科學期刊,3(1),17-26。new window  延伸查詢new window
10.胡秀媛、邱紹一、李友錚(20071000)。臺灣顧客滿意度模式之先期研究:以醫療服務業為例。醫護科技學刊,9(4),249-266。new window  延伸查詢new window
11.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
12.Martensen, Anne、Gronholdt, Lars、Kristensen, Kai(2000)。The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark。Total Quality Management,11(4-6),544-553。  new window
13.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing,77(2),203-220。  new window
14.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
15.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
16.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science,16(1),74-94。  new window
17.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research,14(4),495-507。  new window
18.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research,20(3),418-430。  new window
19.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
20.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science,28(1),168-174。  new window
21.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
22.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
學位論文
1.萬沛沛(2007)。不同型態3C連鎖賣場顧客滿意度模式之研究(碩士論文)。中華大學,新竹市。  延伸查詢new window
2.彭家琳(2008)。台灣顧客滿意指標之研究--以某一知識型技術服務業為例(碩士論文)。中華大學,新竹市。  延伸查詢new window
3.林瑞琪(2008)。以TCSI模式評估電信業者之顧客滿意度--以大專院校學生為例(碩士論文)。中華大學,新竹市。  延伸查詢new window
4.陳怡婷(2009)。運動觀光客參與動機、服務品質及滿意度之研究--以2008年萬人泳渡日月潭為例(碩士論文)。國立台灣體育大學,桃園縣。  延伸查詢new window
5.陳福進(2009)。日月潭萬人泳渡活動探討研究(碩士論文)。國立屏東教育大學,屏東市。  延伸查詢new window
圖書
1.Jöreskog, K. G.、Sörbom, D.(1988)。LISREL 7。Chicago, IL:Scientific Software International, Inc.。  new window
2.Muller, R. O.(1996)。Basic Principle of Structural Equation Modeling。Spring-Verlag。  new window
3.吳明隆(2006)。結構方模式--SIMPLIS 的應用。臺北市:五南。  延伸查詢new window
4.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1995)。Multivariate data analysis with readings。Upper Saddler River, NJ:Prentice-Hall。  new window
5.Cohen, J.(1988)。Statistical power and analysis for the behavioral sciences。Hillsdale, NJ:Lawrence Erlbaum Associates。  new window
6.黃俊英(1992)。行銷研究:管理與技術。華泰書局。  延伸查詢new window
7.邱皓政(2004)。結構方程模式:LISREL的理論、技術與應用。臺北:雙葉書廊有限公司。  延伸查詢new window
8.黃芳銘(2003)。結構方程模式--理論與應用。五南。  延伸查詢new window
9.吳明隆、涂金堂(2005)。SPSS與統計應用分析實務。五南圖書出版股份有限公司。  延伸查詢new window
其他
1.埔里四季早泳會(2010)。日月潭國際萬人泳渡嘉年華活動辦法,http://www.puliswim.org.tw/html/news_detail.asp。  延伸查詢new window
圖書論文
1.Westbrook, Robert A.、Reilly, Michael D.(1983)。Value-Percept Disparity: An Alternative to the Disconfirmation of Expectations Theoryof Consumer Satisfaction。Advances in Consumer Research。Ann Arbor, Mich:Association for Consumer Research。  new window
 
 
 
 
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