:::

詳目顯示

回上一頁
題名:醫療服務業顧客滿意與競爭策略之研究
書刊名:產業管理學報
作者:郭德賓 引用關係
作者(外文):Kuo, Te-ping
出版日期:2000
卷期:1:2
頁次:頁231-256
主題關鍵詞:醫療服務顧客滿意競爭策略Health and medical careCustomer satisficationCompetitive strategy
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(7) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:7
  • 共同引用共同引用:26
  • 點閱點閱:24
期刊論文
1.Charska, N. L.(1980)。Use of medical service and satisfaction with ambulatory care among a rural Minnesota population。Publish Health Report,95(1),44-52。  new window
2.曾倫崇、陳正男(19980300)。臺南地區醫院門診服務品質之評估。輔仁管理評論,5(1),117-135。new window  延伸查詢new window
3.Olson, Jerry C.、Dover, Philip(1976)。Effects of Expectations, Product Performance, and Disconfirmation on Belief Elements of Cognitive Structures。Advances in Consumer Research,3(1),168-175。  new window
4.Linder-Pelz, S.(1982)。Social Psychological Determinants of Patient Satisfaction. A Test of Hypothesis。Social Science and Medicine,16,583-589。  new window
5.Ware, J. E.、Avery, D. Davies、Stewart, A.(1987)。The Measurement and Meaning of Patient Satisfaction。Health & Medical Care Service Review,1,2-15。  new window
6.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
7.Rust, Roland T.、Zahorik, Anthony J.、Keiningham, Timothy L.(1995)。Return on quality ROQ: Making service quality financially accountable。Journal of Marketing,59(2),58-70。  new window
8.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
9.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
10.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research,17(4),460-469。  new window
11.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
會議論文
1.Hempel, Donald J.(1977)。Consumer satisfaction with the home buying process : conceptualization and measurement。Conference, conducted by Marketing Science Institute with support of National Science Foundation,(會議日期: 1976/04/11-04/13)。Cambridge, Mass:Marketing Science Institute。279-299。  new window
學位論文
1.陳金記(1989)。影響台北市立綜合醫院住院病人對醫療保健服務滿意度的相關因素調查研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
2.曹天芳(1984)。北區四所醫院機動車意外傷害住院病人對急診醫療服務滿意度之比較研究(碩士論文)。國防醫學院。  延伸查詢new window
3.Handelsman, Sharon Faith(1991)。An Investigation of Determinants That Influence Consumer Satisfaction with Inpatient Health Care Encounters (Patient Satisfaction)(博士論文)。Rush University。  new window
4.賴其勛(1997)。消費者抱怨行為、抱怨後行為及其影響因素之研究(博士論文)。國立臺灣大學。new window  延伸查詢new window
5.朱永華(1995)。醫院服務知覺品質與病患滿意度之關係研究(碩士論文)。國立成功大學。  延伸查詢new window
6.曾淑貞(1986)。台北市某醫院中醫門診初診病人滿意度及相關因素之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
圖書論文
1.Yi, Youjae(1993)。The Determinants of Consumer Satisfaction: The Moderating Role of Ambiguity。Advance in Consumer Research。Provo, Utah:Association for Consumer Research。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE