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題名：產品知識及來源國形象對顧客滿意度之影響--Elaboration Likelihood Model之理論應用
書刊名：管理學報
作者：邱志聖 引用關係／巫立宇 引用關係／陳仲熙
作者(外文)：Chiou, Jyh-shen／Wu, Lei-yu／Chen, June-shi
出版日期：2001
卷期：18:2
頁次：頁185-212
主題關鍵詞：顧客滿意度；來源國形象；產品知識；Consumer satisfaction；Country of origin image；Product knowledge
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(9) 博士論文(2) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:8
  • 共同引用共同引用:0
  • 點閱點閱:64
期刊論文
1.Dover, P. A.、Olson, J. C.(1979)。Disconfirmation of consumer expectations through product trial。Journal of Applied Psychology，64(2)，179-189。  new window
2.Oliver, R. L.、Bearden, W. O.(1983)。The role of involvement in satisfaction process。Advances in Consumer Research，10，250-255。  new window
3.Khanna, S. R.(1986)。Asian Companies and the Country Stereotype Paradox: An Empirical Study。Columbia Journal of World Business，21(2)，29-38。  new window
4.Wyer, Robert S. Jr.、Hong, Sung-Tai(1990)。Determinants of Product Evaluation: Effects of the Time Interval Between Knowledge of a Product's Country of Origin and Information About Its Specific Attributes。Journal of Consumer Research，17(3)，277-288。  new window
5.Olson, Jerry C.、Dover, Philip(1976)。Effects of Expectation Creation and Disconfirmation on Belief Elements of Cognitive Structure。Advances in Consumer Research，3，168-175。  new window
6.Johansson, J. K.、Thorelli, H. B.(1985)。International product positioning。Journal of International Business Studies，16(3)，56-75。  new window
7.Bearden, W. O.、Teel, J. E.(1983)。Selected Determinants of Consumer Satisfaction and Complaints Report。Journal of Marketing Research，20(1)，21-28。  new window
8.Schooler, R. D.(19651100)。Product Bias in the Central American Common Market。Journal of Marketing Research，2(4)，394-397。  new window
9.Feldman, J. M.、Lynch, J. G., Jr.(1988)。Self-Generated Validity and Other Effect of Measurement on Belief, Attitude, Intention, and Behavior。Journal of Applied Psychology，73(3)，421-435。  new window
10.Taylor, Steven A.、Baker, Thomas L.(1994)。An Assessment of the Relationship between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions。Journal of Retailing，70(2)，163-178。  new window
11.Yi, Youjae(1993)。The Determinants of Consumer Satisfaction: the Moderating Role of Ambiguity。Advances in Consumer Research，20(1)，502-506。  new window
12.LaTour, S. A.、Peat, N. C.(1979)。Conceptual and Methodological Issues in Satisfaction Research。Advances in Consumer Research，6，431-437。  new window
13.Alba, Joseph W.、Hutchinson, John Wesley(1987)。Dimensions of Consumer Expertise。Journal of Consumer Research，13(4)，411-454。  new window
14.Anderson, Rolph E.(1973)。Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance。Journal of Marketing Research，10(1)，38-44。  new window
15.Olshavsky, Richard W.、Miller, John A.(1972)。Consumer Expectations, Product Performance, and Perceived Product Quality。Journal of Marketing Research，9(1)，19-21。  new window
16.Bilkey, Warren J.、Nes, E. B.(1982)。Country-of-origin effects on product evaluations。Journal of International Business Studies，13(1)，89-100。  new window
17.Johansson, Johny K.、Douglas, Susan P.、Nonaka, Ikujiro(1985)。Assessing the Impact of Country of Origin on Product Evaluations: A New Methodological Perspective。Journal of Marketing Research，22(4)，388-396。  new window
18.Han, C. M.、Terpstra, V.(1988)。Country-of-origin effects for uni-national and bi-national products。Journal of International Business Studies，19(2)，235-255。  new window
19.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research，25(2)，204-212。  new window
20.Spreng, Richard A.、Mackenzie, Scott B.、Olshavsky, Richard W.(1996)。A Reexamination of the Determinants of Consumer Satisfaction。Journal of Marketing，60(3)，15-32。  new window
21.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research，14(4)，495-507。  new window
22.Petty, Richard E.、Cacioppo, John T.(1986)。The elaboration likelihood model of persuasion。Advances in Experimental Social Psychology，19，123-205。  new window
23.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。  new window
24.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
25.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science，12(2)，125-143。  new window
26.Baker, Thomas L.、Taylor, Steven A.(1998)。Patient Satisfaction and Service Quality in the Formation of Customers' Future Purchase Intentions in Competitive Health Service Settings。Health Marketing Quarterly，15(1)，1-15。  new window
27.Han, C. Min(1991)。Testing the Role of Country Image in Consumer Choice Behaviour。European Journal of Marketing，24(6)，24-40。  new window
28.Cavallo, G. O.、Perelmuth, J.。Building Customer Satisfaction, Strategically。Bottomline，6，29-33。  new window
29.邱志聖(1999)。A Contingency Framework of Satisfaction Formation。Journal of Consumer Satisfaction, Dissatisfaction, and Complaining，12，81-89。  new window
30.Yi, Youjae、Hong, Sung-Tai(1992)。A Cross-National Comparison of Country-of-Origin Effect on Product Evaluations。Journal of International Consumer Marketing，4，49-71。  new window
31.Nyer, Prashanth U.(1996)。The Determinants of Satisfaction: An Experimental Verification of the Moderating Role of Ambiguity。Advances in Consumer Research，23，255-259。  new window
32.Patterson, Paul G.(1993)。Expectation and Product Performance as Determinants of Satisfaction for a High-Involvement Purchase。Psychology & Marketing，10(Sept/ Oct)。  new window
33.Peterson, R. A.、William, W. R.、Brown, S. P.(1992)。Effects of Advertised Customer Satisfaction Claims on Customer Attitudes and Purchase Intention。Journal of Advertising Research，32，34-40。  new window
34.Richins, Marsha L.、Bloch, Peter H.(1991)。Poet-Purchase Product Satisfaction: Incorporating the Effects of Involvement and Time。Journal of Business Research，23(September)，145-148。  new window
35.Sauer, P. L.、Young, M. A.、Unnava, H. R.(1991)。An Experimental Investigation of the Processes Behind the Country of Origin Effect。Journal of International Consumer Marketing，3，29-59。  new window
36.Schooler, Robert D.、Wildt, A. R.(1965)。Elasticity of Product Bias。Journal of Marketing Research，5(February)，78-81。  new window
37.Feldman, J.、Woehr, D. J.(1993)。Processing Objective and Question Order Effects on the Causal Relation Between Memory and Judgment in Performance Appraisal: The Tip of the Iceberg。Journal of Applied Psychology，78，232-241。  new window
會議論文
1.Swan, John E.、Trawick, I. Fredrick(1980)。Inferred and Perceived Disconfirmation in Consumer Satisfaction。The AMA Educators' Conference。Chicago。97-101。  new window
學位論文
1.毛曉夫(1997)。來源國形象對顧客滿意度之影響──以ELM模式為理論基礎(碩士論文)。國立政治大學。  延伸查詢new window
2.張秀惠(1989)。產品屬性、個人特徵與來源國形象之研究－以家電產品為例，0。  延伸查詢new window
3.詹炳發(1973)。臺灣地區消費者對外國產品態度之研究，0。  延伸查詢new window
4.吳裕民(1988)。本國學生對國產品與進口品態度差異之研究，0。  延伸查詢new window
5.黃鈺文(1991)。不同品牌來源國與製造地形象對消費者產品態度的影響，0。  延伸查詢new window
圖書
1.Petty, Richard E.、Cacioppo, John T.(1981)。Attitude and Persuasion: Classic and Contemporary Approaches。Dubuque, IA：Wm. C. Brown Company。  new window
2.Swan, John E.、Trawick, Fredrick I.(1981)。Satisfaction Related to Predictive vs. Desired Expectation。New Finding on Consumer Satisfaction and Complaining。沒有紀錄。  new window
 
 
 
 
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