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題名:網路知識社群服務品質評估模式建構之研究
書刊名:電子商務研究
作者:林秀芬李國光
作者(外文):Lin, Hsiu-fenLee, Gwo-guang
出版日期:2006
卷期:4:2
頁次:頁211-234
主題關鍵詞:網路知識社群服務品質模糊積分層級分析法Virtual knowledge communitiesService qualityFuzzy integralAnalytic hierarchy process
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:54
期刊論文
1.Kim, Woo Gon、Lee, Chang、Hiemstra, Stephen J.(2004)。Effects of an online virtual community on customer loyalty and travel product purchases。Tourism Management,25(3),343-355。  new window
2.Zeithaml, Valarie A.、Parasuraman, A.、Malhotra, Arvind(2002)。Service quality delivery through web site: A critical review of extant knowledge。Journal of the Academy of Marketing Science,30(4),362-375。  new window
3.Lee, G. G.、Lin, H. F.(2005)。Customer perceptions of e-service quality in online shopping。International Journal of Retail and Distribution Management,33(2/3),161-176。  new window
4.Delgado, M.、Herrera, F.、Herrera, E.(1998)。Combining Numerical And Linguistic Information In-Group Decision-Making。Journal of Information Sciences,107(1),177-194。  new window
5.Hall, H.、Graham, D.(2004)。Creation And Recreation: Motivating Collaboration To Generate Knowledge Capital in Online Communities。International Journal of Information and Management,24(3),235-246。  new window
6.Johnson, C. M.(2001)。A Survey Of Current Research On Online Communities Of Practice。Internet and Higher Education,4(1),45-60。  new window
7.Kim, J.、Lee, J.(2002)。Critical Design Factors For Successful E-commerce Systems。Behaviour and Information Technology,21(3),185-199。  new window
8.Kuo, Y. F.(2003)。A Study On Service Quality OfVirtual Community Websites。Total Quality Management,14(4),461-473。  new window
9.Santos, J.(2003)。E-service Quality: A Model Of Virtual Service Quality Dimensions。Managing Service Quality,13(3),233-246。  new window
10.Sulivian, J. R.、Walstrom, K. A.(2001)。Onsumer Perspectives On Service Quality Of Electronic Commerce Web Sites。Journal of Computer Information Systems,41(3),8-14。  new window
11.van Iwaarden, J.、van der Wiele, T.(2003)。Applying SERVQUAL To Web Sites: An Exploratory Study。International Journal of Quality and Reliability Management,20(8),919-935。  new window
12.van Riel, A. C. R.、Liljander, V.、Jurriens, P.(2001)。Exploring Consumer Evaluations Of E-services: A Portal Site。International Journal of Service Industry Management,12(4),359-377。  new window
13.Wenger, E. C.、Snyder, W. M.(2000)。Communities Of Practice: The Organizational Frontier。Harvard Business Review,78(1),139-145。  new window
14.Rothaermel, F. T.、Sugiyama, S.(2001)。Virtual Internet Communities And Commercial Success: Individual And Community-level Theory Grounded In The Atypical Case Of TimeZone.com。Journal of Management,27(3),297-312。  new window
15.Ishii, K.、Sugeno, M.(1985)。A Model Human Evaluation Process Using Fuzzy Measure。International Journal of Man-machine Studies,22(1),19-38。  new window
16.Chen, Chen-Tung(2000)。Extensions of TOPSIS for Group Decision-making under Fuzzy Environment。Fuzzy Sets and Systems,114(1),1-9。  new window
17.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-item Scale for Measuring Customer Perceptions of Service Quality。Journal of Retailing,64(1),12-40。  new window
18.Zadeh, L. A.(1975)。The Concept Of A Linguistic Variable And Its Application To Approximate Reasoning。Information Science,9,43-80。  new window
19.Ardichvili, Alexander、Page, V.、Wentling, T.(2003)。Motivation and Barriers to Participation in Virtual Knowledge-sharing Communities of Practice。Journal of Knowledge Management,7(1),64-77。  new window
20.Li, Y. N.、Tan, K. C.、Xie, M.(2002)。Measuring web-based service quality。Total Quality Management,13(5),685-700。  new window
21.Romm, Celia、Pliskin, Nava、Clarke, Rodney(1997)。Virtual Communities and Society: Toward an Integrative Three Phase Model。International Journal of Information Management,17(4),261-270。  new window
22.Koh, J.、Kim, Y.-G.(2004)。Knowledge sharing in virtual communities: an e-business perspective。Expert Systems with Applications,26(2),155-166。  new window
23.Koh, Joon、Kim, Young-Gul(2003)。Sense of Virtual Community: A Conceptual Framework and Empirical Validation。International Journal of Electronic Commerce,8(2),75-93。  new window
24.Zadeh, Lotfi Asker(1965)。Fuzzy sets。Information and Control,8(3),338-353。  new window
學位論文
1.謝培仁(2002)。電子化政府便民應用服務民眾滿意度之研究--以電子化政府入口網站為例(碩士論文)。國立臺北大學。  延伸查詢new window
2.林明遠(2003)。入口網站服務品質及顧客滿意之研究(碩士論文)。國立中山大學。  延伸查詢new window
圖書
1.李允中、王小瑤、蘇木春(2003)。模糊理論及其應用。台北:全華圖書公司。  延伸查詢new window
2.遠撃管理顧問公司(2001)。2001年台灣企業資訊入口網站解決方案評估報告。遠擎管理顧問公司。  延伸查詢new window
3.Asai, K.(1995)。System For Management。Ohmsha。  new window
4.Stewart, T.(1998)。Intellectual Capital: The New Wealth of Organizations。London:Nicholas Brealey。  new window
5.Kaufmann, A.、Gupta, M. M.(1991)。Introduction to Fuzzy Arithmetic: Theory and Applications。New York:Van Nostrand Reinhold Company Inc.。  new window
6.Preece, J.(2000)。Online Communities: Designing Usability, Supporting Sociability。Chichester:New York:John Wiley & Sons。  new window
7.Rheingold, Howard(1993)。The Virtual Community: Homesteading on the Electronic Frontier。Addison-Wesley Publishing Company。  new window
8.Saaty, Thomas L.(1980)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。McGraw-Hill。  new window
 
 
 
 
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