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題名:顧客滿意度衡量與估計之研究--線性迴歸模型與Ordered Probit/Logit模型之比較
書刊名:企業管理學報
作者:喬友慶 引用關係葉凱莉 引用關係別蓮蒂 引用關係
作者(外文):Chiao, Yu-chingYieh, KailiBei, Lien-ti
出版日期:2002
卷期:55
頁次:頁1-23
主題關鍵詞:順序尺度顧客滿意度線性迴歸模型Ordinal scaleCustomer satisfactionLinear regression
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:31
  • 點閱點閱:240
期刊論文
1.Anderson, E. W.、Sullivan, M. W.(1993)。The Antecedents and Consequences of Consumer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
2.Athanassopoulos, A. D.(2000)。Customer Satisfaction Cues to Support Market Segmentation and Explain Switching Behavior。Journal of Business Research,47,191-207。  new window
3.Dietrich, J. R.、Kaplan, R. S.(1982)。Empirical Analysis of the Commercial Loan Classification Decision。The Accounting Review,57(1),18-38。  new window
4.Elliott, J. A.、Kennedy, D. B.(1988)。Estimation and Prediction of Categorical Models in Accounting Research。Journal of Accounting Literature,7,202-242。  new window
5.Feinberg, R. M.、Husted, T. A.(1993)。An Experimental Test of Discount Rate Effects on Collusive Behaviour in Duoploy Markets。The Journal of Industrial Economics,41,153-160。  new window
6.Gatignon, Hubert、Anderson, Erin(1988)。The Multinational Corporation's Degree of Control over Foreign Subsidiaries: An Empirical Test of a Transaction Cost Explanation。Journal of Law, Economics and Organization,4(2),305-336。  new window
7.Gensch, D.(1985)。Empirically Testing a Disaggregate Choice Model for Market Segmentation and Elasticity Structure。Journal of Marketing Research,22(4),462-467。  new window
8.Kamakura, W.、Russell, G.(1989)。A Probabilistic Choice Model for Market Segmentation and Elasticity Structure。Journal of Marketing Research,26(4),379-390。  new window
9.Kaplan, R. S.、Urwitz, G.(1979)。Statistical Models of Bond Ratings: A Methodological Inquiry。Journal of Business,52(2),231-261。  new window
10.Khemani,R, S.、Shapiro, D. M.(1993)。An Empirical Analysis of Canadian Merger Policy。The Journal of Industrial Economics,41,161-177。  new window
11.Kolodinsky, J.(1999)。Consumer Satisfaction with a Managed Health Care Plan。The Journal of Consumer Affairs,33(2),223-236。  new window
12.Peel, M. J.、Goode, M. M. H.、Moutinho, L. A.(1998)。Estimating Consumer Satisfaction: OLS Versus Ordered Probability Models。International Journal of Commerce and Management,8(2),75-93。  new window
13.Rampichini, C.、Andrea, S. S. D.(1998)。A Hierarchical Ordinal Probit Model for the Analysis of Life Satisfaction in Italy。Social Indicators Research,44(1),41-69。  new window
14.Shiv, B.、Huber, J.(2000)。The Impact of Anticipating Satisfaction on Consumer Choice。Journal of Consumer Research,27(2),202-216。  new window
15.Swait, J.、Erdem, T.、Louviere, J.、Dubelaar, C.(1993)。The Equalization Price: A Measure of Consumer-perceived Brand Equity。International Journal of Research in Marketing,10(1),23-45。  new window
16.Walker, S. H.、Duncan, D. B.(1967)。Estimation of the Probability of an Event as a Function of Several independent Variables。Biometrika,54(1/2),167-179。  new window
17.Yoon, Sung-Joon、Kim, Joo-Ho(2000)。An Empirical Validation of a Loyalty Model Based on Expectation Disconfirmation。Journal of Consumer Marketing,17(2),120-136。  new window
18.Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research,3(3),232-240。  new window
19.Chu, W.、Anderson, E. M.(1992)。Capturing Ordinal Properties of Categorical Dependent Variables: A Review with Application to Modes of Foreign Entry。International Journal of Research in Marketing,9,149-160。  new window
20.Voss, Glenn B.、Parasuraman, A.、Grewal, Dhruv(1998)。The roles of price, performance, and expectations in determining satisfaction in service exchanges。Journal of Marketing,62(4),46-61。  new window
21.Ohlson, James A.(1980)。Financial Ratios and the Probabilistic Prediction of Bankruptcy。Journal of Accounting Research,18(1),109-131。  new window
22.葉凱莉、喬友慶(20010400)。顧客滿意評量之再探討。管理評論,20(2),87-111。new window  延伸查詢new window
23.陳忠榮、楊志海(19990600)。臺灣對外直接投資的決定因素--擴張型與防禦型的比較。經濟論文叢刊,27(2),215-240。new window  延伸查詢new window
24.Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research,36(2),171-186。  new window
圖書
1.Aldrich, John H.、Nelson, Forrest D.(1984)。Linear Probability, Logit and Probit Models。Sage。  new window
2.Pindyck, Robert S.、Rubinfeld, Daniel L.(1981)。Econometric Models and Economic Forecasts。New York, NY:McGraw-Hill Book Company。  new window
3.Greene, William H.(1997)。Econometric Analysis。Prentice Hall International, Inc.。  new window
4.Maddala, G. S.(1983)。Limited-dependent and Qualitative Variables in Econometics。Cambridge University Press。  new window
 
 
 
 
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