| 期刊論文| 1. | 朱斌妤(20000100)。電子化／網路化政府政策下行政機關生產力衡量模式與民眾滿意度落差之比較。管理評論，19(1)，119-150。 延伸查詢 | | 2. | Abdul-Gader, Abdulla(1996)。The impact of user satisfaction on computer-mediated communication acceptance: A causal path model。Information Resources Management Journal，9(1)，17-26。  | | 3. | Etezadi-Amoli, Jamshid、Farhoomand, Ali F.(1996)。A Structural Model of End User Computing Satisfaction and User Performance。Information & Management，30(2)，65-73。 | | 4. | Rosander, A. C.(1980)。Service industry QC-IS the challenge being met。Quality Progress，13，34-35。 | | 5. | Bentler, P. M.、Bonett, D. G.(1980)。Significance test and goodness of fit in the analysis of covariance structures。Psychological Bulletin，88(3)，588-606。 | | 6. | Babakus, Emin、Boller, Gregory W.(1992)。An Empirical Assessment of the SERVQUAL Scale。Journal of Business Research，23，253-268。 | | 7. | Richard, M. D.、Allaway, A. W.(1993)。Service Quality Attributes and Choice Behavior。The Journal of Services Marketing，7(1)，59-68。 | | 8. | Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science，29(5)，530-545。 | | 9. | Chin, Wynne W.、Newsted, Peter R.(1995)。The Importance of Specification in Causal Modeling: The Case of End-user Computing Satisfaction。Information Systems Research，6(1)，73-81。 | | 10. | Joshi, Kai lash(1992)。A Causal Path Model of The Overall User Attitudes Toward The MIS Function: The Case of User Information Satisfaction。Information & Management，22，77-88。 | | 11. | Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing，67(4)，420-450。 | | 12. | Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing，60(4)，7-18。 | | 13. | Doll, William J.、Torkzadeh, Gholamreza(1988)。The Measurement of End-User Computing Satisfaction。MIS Quarterly，12(2)，259-274。 | | 14. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing，52(2)，35-48。 | | 15. | Goodhue, Dale L.、Thompson, Ronald L.(1995)。Task-Technology Fit and Individual Performance。MIS Quarterly，19(2)，213-236。 | | 16. | Grönroos, Christian A.(1984)。A Service Quality Model and its Marketing Implications。European Journal of Marketing，18(4)，36-44。 | | 17. | Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。 | | 18. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。 | | 19. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 | | 20. | 謝百傑(1999)。「電子化政府」之可行性分析。人力發展，60，67-75。 延伸查詢 | 研究報告| 1. | 簡禎富、王小璠(1998)。服務業績效評估理論及應用研究--子計畫二：服務業績效評估指標衡量理論及應用研究 (計畫編號：NSC87-2213-E-007-021)。 延伸查詢 | 圖書| 1. | Bagozzi, Richard P.(1980)。Causal Models in Marketing。New York, NY：John Wiley & Sons, Inc.。 | | 2. | Kolter, P.(1987)。The Principle of Marketing。New York：Prentice Hall。 | | 3. | Kolter, P.(1984)。Marketing Management: Analysis Planning and Control。Prentice-Hall。 | | 4. | Meyer, A.(1994)。Das deutsch kundenbarometer 1994。Munchen, Germany：Ludwig-maximilians-unuversitat munchen。 | | 5. | Joreskog, K. G.、Sorbom, D.(1993)。LISRELIV: User's reference guide。Chicago：Scientific Software International, Inc。 | |