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題名：電子治理與民眾對政府信任：臺灣的個案分析
書刊名：行政暨政策學報
作者：黃東益 引用關係／李仲彬 引用關係
作者(外文)：Huang, Tong-yi／Lee, Chung-pin
出版日期：2010
卷期：51
頁次：頁77-123
主題關鍵詞：電子治理；電子化政府；政府信任；電子民主；資訊與通訊科技；E-government；Trust；E-democracy；Information and communication technology
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(6) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:193
  • 點閱點閱:106
隨著資訊科技在政府治理過程中廣泛地應用，學界正熱烈討論資訊科技能否有效提升民眾對於政府信任的議題。樂觀主義者認為，電子治理之推動，至少能夠藉由兩種途徑來提升民眾對於政府的信任。企業家途徑 (the entrepreneurial approach) 依循新公共管理理念，主張透過服務提供以滿足顧客需求，使民眾因為滿意政府服務效率，而提高對政府的施政信心；另一途徑則是民主理論所主張，透過讓民眾涉入公共政策過程，而產生的參與途徑 (participatory approach)。本文目的主要透過 2007年在台灣所蒐集的民眾電話問卷調查資料，解答以下兩個問題；一、在電子治理的環境下，能否透過民眾對於線上政府的使用，提升民眾對政府的信任？二、企業家途徑與參與途徑對於民眾信任的提升，何者能夠在台灣的個案中獲得印證？研究結果發現對於線上政府使用的滿意度並不見得能夠強化民眾對政府的信任；但民眾對於線上政府的負面評價，則可能降低對政府的信任程度，尤其是對中央政府信任程度的影響更是顯著。資料也顯示，企業家途徑所主張的線上服務與資訊提供功能的影響，較電子民主論者所強調的民主參與所帶來的影響明顯。本文最後提出如何利用線上政府提升民眾對政府信任的實務建議。
As the Information and Communication Technologies (ICTs) have been extensively utilized in public-sector governance, the issue regarding whether their applications could enhance citizens’ trust in government has been debated in academia. Optimists assert that public trust in government could be strengthened in two approaches. The entrepreneurial approach follows the ideals of New Public Management and claims that public trust in government could be facilitated through citizens’ satisfaction with e-services provided by government. The other approach emphasizes the possibility of citizen participation in decision-making through ICTs to elevate citizens’ trust in government. This article analyzes a survey conducted in 2007 in Taiwan to pursue two research questions. First, could usage of e-government services enhance citizens’ trust in government? Second, which approach of public trust in government, entrepreneurial or participatory approach, could be supported by empirical data in Taiwan? Our results indicate that satisfaction with e-government service does not significantly enhance public trust in government. However, dissatisfaction with e-services would significantly decrease public trust in government. Our analysis also demonstrates that entrepreneurial approach better explains public trust than participatory approach does. Based on these findings, this paper proposes suggestions both for practitioners and students of e-governance.
期刊論文
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2.祝道松、盧正宗、徐雅培(20070600)。制度型信任機制與知覺風險影響網路消費者購物意圖之研究--以Yahoo！奇摩購物為例。電子商務學報，9(2)，291-320。new window  延伸查詢new window
3.Chanley, Virginia A.、Rudolph, Thomas J.、Rahn, Wendy M.(2000)。The Origins and Consequences of Public Trust in Government: A Time Series Analysis。Public Opinion Quarterly，64(3)，239-256。  new window
4.Miller, Arthur H. and Ola Listhaug.(1990)。“Political Parties and Confidence in Government:A Comparison of Norway, Sweden and the United States.”。British Journal of Political Science，20(3)，357-386。  new window
5.Manion, M.(2006)。Democracy, community, trust: The impact of elections in rural China。Comparative Political Studies，39(3)，301-324。  new window
6.Welch, E. W.、Hinnant, C. C.、Moon, M. J.(2005)。Linking Citizen Satisfaction with E-Government and Trust in Government。Journal of Public Administration Researchand Theory，15(3)，371-391。  new window
7.Grimmelikhuijsen, S.(2009)。Do transparent government agencies strengthen trust?。Journal Information Polity，14(3)，173-186。  new window
8.Thomas, Craig W.(1998)。Maintaining and Restoring Public Trust in Government Agencies and Their Employees。Administration and Society，30(2)，166-193。  new window
9.Reddick, Christopher G.(2005)。Citizen interaction with e-government: From the streets to servers?。Government Information Quarterly，22(1)，38-57。  new window
10.吳親恩(20070600)。臺灣民眾的政治信任差異：政治人物、政府與民主體制三個面向的觀察。臺灣政治學刊，11(1)，147-200。new window  延伸查詢new window
11.林水波(20040300)。臺灣代議政治的信任門檻。臺灣民主，1(1)，119-141。new window  延伸查詢new window
12.陳敦源、李仲彬、黃東益(20070900)。應用資訊通訊科技可以改善「公眾接觸」嗎？--臺灣個案的分析。東吳政治學報，25(3)，51-92。new window  延伸查詢new window
13.Chadwick, A.(2003)。Bring E-Democracy Back In。Social Science Computer Review，21(4)，443-455。  new window
14.朱斌妤(20000100)。電子化／網路化政府政策下行政機關生產力衡量模式與民眾滿意度落差之比較。管理評論，19(1)，119-150。new window  延伸查詢new window
15.蕭乃沂、盧志山、趙文彬、賴怡君(20020300)。民眾使用網路報稅的評估：計劃行為理論觀點的初探。公共行政學報．政大，6，67-86。new window  延伸查詢new window
16.游清鑫(20040600)。2004年臺灣總統選舉--政治信任的缺乏與未鞏固的民主。臺灣民主季刊，1(2)，193-200。new window  延伸查詢new window
17.盛杏湲、黃士豪(20060900)。臺灣民眾為什麼討厭立法院？。臺灣民主季刊，3(3)，85-127。new window  延伸查詢new window
18.陳陸輝(20031200)。政治信任、施政表現與民眾對臺灣民主的展望。臺灣政治學刊，7(2)，149-188。new window  延伸查詢new window
19.林聰吉(20071200)。政治支持與民主鞏固。政治科學論叢，34，71-103。new window  延伸查詢new window
20.Zucker, Lynne G.(1986)。Production of Trust: Institutional Sources of Economic Structure, 1840-1920。Research in Organizational Behavior，8，53-111。  new window
21.盛治仁(20030500)。臺灣民眾民主價值及政治信任感研究--政黨輪替前後的比較。選舉研究，10(1)，115-169。new window  延伸查詢new window
22.陳陸輝(20060600)。政治信任的政治後果--以2004年立法委員選舉為例。臺灣民主季刊，3(2)，39-61。new window  延伸查詢new window
23.Teo, T. S. H.、Srivastava, S. C.、Jiang, L. I.(2008)。Trust and electronic government success: An empirical study。Journal of Management Information Systems，25(3)，99-131。  new window
24.Putnam, Robert D.(1995)。Bowling Alone: American's Declining Social Capital。Journal of Democracy，6(1)，65-78。  new window
25.項靖(2004)。〈推動數位化民主之基礎條件〉。《研考雙月刊》，28（4），52-66。  延伸查詢new window
26.Assche, Danny V. and Guido Dierickx.(2007)。“The Decentralization of City Government and Restoration of Political Trust.”。Local Government Studies，33(1)，25-47。  new window
27.Christensen, Tom and Per Laegreid.(2005)。“ Trust in Government: The Relative Importance ofService Satisfaction, Political Factors, and Demography.”。Public Performance & Management Review，28(4)，487-511。  new window
28.Mahrer, Harald and Robert Krimmer.(2005)。“Towards the enhancement of e-democracy:identifying the notion of the middleman paradox.”。Information Systems Journal，15(1):，27-。  new window
29.Sakowicz, Marcin.(2004)。How Should e-Government Be Evaluated? Different Methodologiesand Methods。NISPAcee occasional papers，Volume V, No. 2,，pp.18-26。  new window
30.Tolbert, Caroline J. and Karen Mossberger.(2006)。“The Effects of e-Government on Trust and Confidence in Government.”。Public Administration Review，66(3)，354-369。  new window
31.Van de Walle, Steven, Steven Van Roosbroek, and Geert Bouckaert.(2008)。“Trust in the Public Sector: is there any evidence for a long-time decline?”。International Review of Administrative Sciences，74(1)，47-64。  new window
會議論文
1.陳俊明、黃東益、陳敦源(2005)。〈電子化政府與公民信任—一個探索性的台灣個案研究〉。台中市：東海大學。  延伸查詢new window
2.Bishop, Patrick and Lori Anderson.(2004)。“E-government to e-democracy: ‘High Tech’solutions to ‘No Tech’ problems.”。  new window
3.Holzer, Marc.(2004)。“Restoring Trust in Government: The Potential of Digital Citizen Participation.”。Beijing。  new window
4.Houston, David J. and Lauren K. Harding.(2008)。“Trust in the public Service: ACross-National Examination,”。Chicago, IL。  new window
5.Moon, M. Jae.(2002)。“Can IT Help Government to Restore Public Trust?: Declining PublicTrust and Potential Prospects of IT in the Public Sector.”。  new window
6.Parent, Michael, Christine A. Vandebeek, and Andrew C. Gemino.(2004)。“Building CitizenTrust Through e-Government.”。  new window
研究報告
1.江明修、陳敦源、黃東益、莊國榮、蕭乃沂(2004)。運用資訊與通訊科技實現「全民參政理想」之規劃研究。台北：資訊工業策進會。  延伸查詢new window
2.黃朝盟、黃東益、劉宜君(2007)。「電子化政府影響評估研究」。  延伸查詢new window
3.United Nations(2008)。E-Government Survey 2008-From e-Government to Connected Governance.。New York:。  new window
圖書
1.Nye, Joseph S.、Zelikow, Philip D.、King, David C.(1997)。Why People Don't Trust Government。Cambridge, Mass：Harvard University Press。  new window
2.Grossman, Lawrence(1995)。The Electronic Commonwealth。Penguin。  new window
3.Davis, Dave、Nicholas, Moore, C.(1997)。Participation Tools for Better Land-use Planning: Techniques & Case Studies。Sacramento, Calif：Center for Livable Communities.。  new window
4.Norris, Pippa(1999)。Critical Citizens: Global Support for Democratic Governance。Oxford University Press。  new window
5.Hague, Bague N.、Loader, Brian D.(1999)。Digital Democracy: Discourse and Decision-making in the Information Age。Routledge。  new window
6.Easton, David、Dennis, J.(1965)。A framework for political analysis。Englewood Cliffs, NJ：Prentice-Hall。  new window
7.Lenihan, Donald G..(2005)。“Realigning Governance: From E-Government to E-democracy.”。Practicing e-Government: A Global Perspective。Hershey。  new window
8.Peters, B. G..(1999)。American Public Policy: Promise and Performance。New York:。  new window
圖書論文
1.Scavo, Carmine、Shi, Yuhang(1999)。World Wide Web Site Design and Use in Public Management。Information Technology and Computer Applications in Public Administration: Issues and Trends。Hershey, PA：IDEA Group Publishing。  new window
 
 
 
 
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