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題名:路,是你可以走的嗎?--服務價值的定義與創造
書刊名:管理個案評論
作者:趙莉菊王凱
作者(外文):Chao, Li-chuWang, Kai
出版日期:2017
卷期:8:2
頁次:頁75-92
主題關鍵詞:服務主導邏輯服務品質電子化政府服務體驗Service-dominant logicService qualityE-governmentService experience
原始連結:連回原系統網址new window
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  • 點閱點閱:4
期刊論文
1.Burgers, Arjan、de Ruyter, Ko、Keen, Cherie、Streukens, Sandra(2000)。Customer expectation dimensions of voice-to-voice service encounters: A scale-development study。International Journal of Service Industry Management,11(2),142-161。  new window
2.Lusch, Robert F.、Vargo, Stephen L.、Wessels, Gunter(2008)。Toward a conceptual foundation for service science: contributions from service-dominant logic。IBM Systems Journal,47(1),5-14。  new window
3.Grönroos, Christian(2008)。Service logic revisited: who creates value? And who co-creates?。European Business Review,20(4),298-314。  new window
4.Cheong, Je Ho、Park, Myeong-Cheol(2005)。Mobile internet acceptance in Korea。Internet Research: Electronic Networking Applications and Policy,15(2),125-140。  new window
5.Rai, Arun、Sambamurthy, Vallabh(2006)。Editorial Notes--The Growth of Interest in Services Management: Opportunities for Information Systems Scholars。Information Systems Research,17(4),327-331。  new window
6.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing,67(4),420-450。  new window
7.Lusch, Robert F.、Vargo, Stephen L.、O'Brien, Matthew(2007)。Competing through service: Insights from service-dominant logic。Journal of Retailing,83(1),5-18。  new window
8.Vargo, Stephen L.、Lusch, Robert F.(2004)。Evolving to a new dominant logic for marketing。Journal of Marketing,68(1),1-17。  new window
9.梅國忠、陳明萱、陳春美(20121200)。陽光酒廠--行銷參訪導覽服務品質管理。管理個案評論,3(4),45-47。new window  延伸查詢new window
10.羅文陽、朱宗緯、王湧水(20120600)。100元理髮--低價策略下的服務品質。管理個案評論,3(2),59-62。new window  延伸查詢new window
11.羅文陽、羅應浮、謝堯宏(20100300)。開心冰品咖啡連鎖店Part I--服務流程管理。管理個案評論,1(1),19-20。new window  延伸查詢new window
12.Kuo, Ying-Feng、Yen, Shieh-Neng(2009)。Towards an understanding of the behavioral intention to use 3G mobile value-added services。Computers in Human Behavior,25(1),103-110。  new window
13.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
14.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
15.Malhotra, Neeru、Mukherjee, Avinandan(2003)。Analysing the commitment-service quality relationship: A comparative study of retail banking call centres and branches。Journal of Marketing Management,19(9/10),941-971。  new window
16.Venkatesh, Viswanath、Ramesh, V.、Massey, Anne P.(2003)。Understanding Usability in Mobile Commerce。Communications of the ACM,46(12),53-56。  new window
其他
1.國家發展委員會(2015)。『全面推廣政府服務流程改造』整體規劃,https://ws.ndc.gov.tw/Download.ashx?u=LzAwMS9hZG1pbmlzdHJhdG9yLzEwL1JlbEZpbGUvNTU2Ni80MzM0LzAwNTUwNTEuZG9j&n=5pW06auU6KaP5YqD5aCx5ZGKKOS%2fruatoyko5qC45a6a55m85paH54mIKS5kb2M%3d&icon=..doc。  延伸查詢new window
2.張松濤(2011)。ZAPPOS 顛覆網路傳統的感動服務,http://dididadi.pixnet.net/blog/post/25874495-zappos顛覆網路傳統的感動服務。  延伸查詢new window
3.陳金松(2017)。檢舉違規爭議多 警政署:連續檢舉暫不罰,https://udn.com/news/story/7321/2708662。  延伸查詢new window
4.謝明彧(2014)。東京迪士尼創造高回客率的秘訣:為每一樣產品說故事,https://www.managertoday.com.tw/articles/view/46946。  延伸查詢new window
 
 
 
 
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