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題名:Service Quality of Volunteers' Coproduction in Nonprofit Organizations--An Empirical Study of Kaohsiung Museum of Fine Arts in Taiwan
書刊名:Pan-Pacific Management Review
作者:楊東震 引用關係
作者(外文):Yang, Dong-jenn
出版日期:2004
卷期:7:2
頁次:頁183-199
主題關鍵詞:志工共同合產服務品質非營利組織VolunteerCoproductionService qualityNonprofit organization
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:20
期刊論文
1.Brudney, J. L.、England, R. E.(1983)。Toward a definition of the coproduction concept。Public Administration Review,43(1),59-65。  new window
2.Bjur, W. E.(1981)。Coproduction in human service administration。International Journal of Public Administration,3,389-404。  new window
3.Brudney, J. L.、England, R. E.(1983)。Toward a definition of the coproduction concept。Public Administration Review,January/February,59-65。  new window
4.Ferris, J. M.(1984)。Coprovision: Citizen time and money donation in public service provision。Public Administration Review,44,324-333。  new window
5.Kiser, L.、Percy, S. L.(1980)。The concept of coproduction and its implications for public service delivery。American Society for Public Administration,April,13-16。  new window
6.Kotler, P.、Levy, S. J.(1969)。Broader the concept of marketing。Journal of Marketing,33,10-15。  new window
7.Kotler, P.、Zaltman, G.(1971)。Social marketing: An approach to social marketing。Journal of Marketing,35(3),3-12。  new window
8.Leonard, F. S.、Sasser, W. E.(1982)。The incline of quality。Harvard Business Review,60(September/October,163-171。  new window
9.Lovelock, C. H.、Weinberg, C. B.(1978)。Public and nonprofit marketing comes of age。Review of Marketing,416-420。  new window
10.McClendon, B. W.(1993)。The paradigm of empowerment。Journal of the American,59(Spring),145-147。  new window
11.Moon, Y.、Frei, F. X.(2000)。Exploding the self-service myth。Harvard Business Review,78(May/Jun),26-27。  new window
12.Ostrom, E.(1996)。Crossing the great divide: Coproduction。World Development,24(June),1073-1087。  new window
13.Pong, W. Z.(1995)。To recruit the volunteers or not。Management Magazine,255,80-81。  new window
14.Rabin, J. H.(1983)。Accent is on quality in consumer services this decade。Marketing News,17(March),12。  new window
15.Rosentraub, S. M.、Sharp, E. B.(1981)。Consumers as producers of social services: coproduction and the level of social services。Southern Review of Public Administration,4,502-539。  new window
16.Rothschild, M. L.(1979)。Marketing communication in nonbusiness situation。Journal of Marketing,1979(spring),11-20。  new window
17.Siegel, G. B.(1983)。Voluntarism in local government central personnel agencies in California。Public Personnel Management,12(Summer),129-145。  new window
18.Taur, F. Y.(1993)。Try to discuss community citizen participation in the museum。Quarterly of Museum,1993(Apr.),9-16。  new window
19.Thomas, J. C.(1987)。Neighborhood coproduction and municipal productivity。Public Productivity Review,Summer,95-105。  new window
20.Xue, M.、Harket, P. T.(2002)。Customer efficiency: Concept and its impact on e-business management。Journal of Service Research,4(May),253-267。  new window
21.Shapiro, B. P.(1973)。Marketing for nonprofit organization。Harvard Business Review,1973(Sep./Oct.),123-132。  new window
22.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing,52(2),35-48。  new window
23.Garvin, David A.(1983)。Quality on the Line。Harvard Business Review,61(5),64-75。  new window
24.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
25.Sharp, Elaine B.(1980)。Toward a New Understanding of Urban Services and Citizen Participation: The Coproduction Concept。Midwest Review of Public Administration,14(2),105-118。  new window
會議論文
1.Kao, M. R.、Yang, D. J.(1996)。A study on the decision-making behavior and marketing of the social workers of Kaohsiung of fine arts。International Conference on Comparative Management,230-236。  new window
圖書
1.Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York:New American Library。  new window
 
 
 
 
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