Among all Taiwan, the financial industry has pioneered its practices of customer relationship management (CRM). Confronting with the increasing competitive pressure, Taiwan commercial banks have to know how to properly using their CRM for keeping their old customers and acquiring new customers, and effectively implement their market segmentation strategy simultaneously. In other words, excellent CRM is essential for maintaining the market competitive advantages for the Taiwan commercial banks. This paper aims to explore the CRM for the various selected banks in Taiwan. Through the literature review, we knew that the performance of CRM was significantly affected by some key elements of the CRM. Therefore, this paper proposed several hypotheses for investigating the impacts of the CRM elements upon the performance of the CRM Questionnaire method is employed for this research, and 400 questionnaires are delivered to the clerks of the various banks. Variance analysis and correlation analysis are used to analyze the 180 effective returned questionnaires. The main research results revealed are: (1) The degree of support from the bank executives has significant positive impact upon the CRM performance. (2) The degree of the construct of the information technology infrastructure has significant positive impact upon CRM performance.