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題名:運用馬氏距離與多元迴歸分析修正重要度-表現度分析法:以臺灣工業電腦個案為例
書刊名:中華管理學報
作者:李友錚 引用關係閻鐵民
作者(外文):Lee, Yu-chengYen, Tieh-min
出版日期:2008
卷期:9:1
頁次:頁69-83
主題關鍵詞:重要度-表現度分析馬氏距離多元迴歸分析顧客滿意贏得訂單的條件Importance-performance analysisMahalanobis distanceMultiple regression analysisCustomer satisfactionOrder-winner criteria
原始連結:連回原系統網址new window
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  • 共同引用共同引用:0
  • 點閱點閱:24
期刊論文
1.Aigbedo, H.、Parameswaran, R.(2004)。Importance-Performance Analysis for Improving Quality of Campus Food Service。The International Journal of Quality and Reliability Management,21(8),876-896。  new window
2.Fontenot, G.、Henke, L.、Carson, K.(2005)。Take Action on Customer Satisfaction。Quality Progress,38(7),40-47。  new window
3.Garvin, D.A.(1987)。Competing on Eight Dimensions of Quality。Harvard Business Review,65(6),101-109。  new window
4.Griffin, A.、Hauser, J.R.(1993)。The Voice of Customer。Marketing Science,1-27。  new window
5.Matzler, K.、Sauerwein, E.(2002)。The Factor Structure of Customer Satisfaction: An Empirical Test of Importance Grid and The Panelty-Reward-Contrast Analysis。International Journal of Service Industry Management,13(4),332-341。  new window
6.Taguchi, G.、Rajesh, J.(2001)。New Trends in Multivariate Diagnosis。Quality Engineering,9(4),74-85。  new window
7.Tarrant, M. A.、Smith, E. K.(2002)。The Use of a Modified Importance-Performance Framework to Examine Visitor Satisfaction with Attributes of Outdoor Recreation Settings。Managing Leisure,7,69-82。  new window
8.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
9.Mahalanobis, P. C.(1936)。On The Generalized Distance in Statistics。Proceedings of the National Institute of Science of India,2(1),49-55。  new window
10.Lee, Y. C.、Yen, T. M.、Tsai, C. H.(2008)。The study of an integrated rating system for supplier quality performance in the semiconductor industry。Journal of Applied Sciences,8(3),453-461。  new window
11.Yavas, Ugur、Shemwell, D. J.(2001)。Modified importance- performance analysis: An application to hospitals。International Journal of Health Care Quality Assurance,14(2/3),104-110。  new window
12.Slack, N.(1994)。The importance-performance matrix as a determinant of improvement priority。International Journal of Operations & Production Management,14(5),59-75。  new window
13.Sampson, S. E.、Showalter, M. J.(1999)。The performance-importance response function: observations and implications。The Service Industries Journal,19(3),1-25。  new window
14.Eskildsen, Jacob K.、Kristensen, Kai(2006)。Enhancing importance-performance analysis。International Journal of Productivity and performance Management,55(1),40-60。  new window
15.Johns, N.(2001)。Importance-Performance Analysis Using the Profile Accumulation Technique。The Service Industries Journal,21(3),40-63。  new window
16.Matzler, Kurt、Bailom, Franz、Hinterhuber, Hans H.、Renzl, Birgit、Pichler, Johann(2004)。The asymmetric relationship between attribute-level performance and overall customer satisfaction: A reconsideration of the importance-performance analysis。Industrial Marketing Management,33(4),271-277。  new window
17.Matzler, Kurt、Sauerwein, Elmar、Heischmidt, Kenneth A.(2003)。Importance-performance Analysis Revisited: The Role of the Factor Structure of Customer Satisfaction。The Service Industries Journal,23(2),112-129。  new window
18.Bacon, Donald R.(2003)。A comparison of approaches to Importance-Performance Analysis。International Journal of Market Research,45(1),55-71。  new window
19.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
圖書
1.Hill, T.(2000)。Manufacturing Strategy: Text and Cases。Palgrave, Basingstoke:The McGraw-Hill Companies, Inc。  new window
 
 
 
 
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