| 期刊論文1. | Doggett, A. M.(2005)。Root cause analysis: a framework for tool selection。Quality Management Journal,12(4),34-45。 | 2. | Tan, C. M.(2003)。Customer-focused build-in reliability: a case study。International Journal of Quality and Reliability Management,20(3),378-397。 | 3. | Teoh, P. C.、Case, K.(2004)。Failure modes and effects analysis through knowledge modeling。Journal of Materials Processing Technology,153/154,253-260。 | 4. | Hauser, John R.、Clausing, Don(1988)。The house of quality。Harvard Business Review,66(3),63-73。 | 圖書1. | 科建管理顧問著作委員會(2000)。品質經營概念。台北:科建管理顧問。 延伸查詢 | 2. | Carlson, W. D.、Vallance, G. R.、Carlson, C. S.(2001)。Potential Failure Mode and Effects Analysis。AIAG。 | 3. | ISO Central Secretariat(200801)。The ISO Survey-2006。 | 4. | Simchi-Levi, D.、Kaminsky, P.、Simchi-Levi, E.(2001)。Design and Managing the Supply Chain: Concept, Strategies, and Case Study。New York:McGraw-Hill。 | 5. | Evans, J. R.、Lindsay, W. M.(2001)。The Management and Control of Quality。New York:West Publishing。 | 6. | 赤尾洋二、中國生產力中心(1991)。品質機能展開之實際運用。台北:中國生產力中心。 延伸查詢 | 7. | Deming, W. E.(2000)。The new economics for industry, government, educution。Cambridge, MA:MIT Press。 | 其他1. | ISO Copyright Office(2000)。Quality Management Systems--Fundamentals and Vocabulary(ISO 9000:2000)。,Switzerland。 | |