Superior Service Performance through Transformational Leadership: A Cross-level Study of a Large Taiwanese Commercial Bank_

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題名：	Superior Service Performance through Transformational Leadership: A Cross-level Study of a Large Taiwanese Commercial Bank
書刊名：	Asia Pacific Management Review
作者：	Weng, Liang-chieh／Su, Chi-wei／Lai, Yi-chu
出版日期：	2011
卷期：	16:2
頁次：	頁181-195
主題關鍵詞：	Transformational leadership；Leader-member exchange；Group cohesiveness；Hierarchical linear modeling
原始連結：	連回原系統網址
相關次數：	被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0) 排除自我引用:3 共同引用:0 點閱:48

A multi-level theoretical framework is proposed in this study, within which we identify transformational leadership behavior as the primary source of the positive influence on service performance through the underlying mechanism of leader-member exchange (LMX). The data for this study are obtained from 23 branches of a large commercial bank in Taiwan, with the samples collected from both managers and employees forming 228 manager-employee dyads, and thereby avoiding common method variance. Our results reveal that both transformational leadership and LMX have significantly positive effects on service performance, with the LMX relationship also playing a mediating role between transformational leadership and service performance. Of further considerable interest is our finding that group cohesiveness appears to be an important moderator enhancing the relationship between transformational leadership and service performance, as well as LMX and service performance. We conclude with a discussion of the theoretical and practical implications of our findings.

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期刊論文
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