臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：以策略觀點探討服務績效之多層次研究
書刊名：商略學報
作者：葉靜輝／陳明園 引用關係／葉豐銘
作者(外文)：Yeh, Ching-hui／Chen, Ming-yuan／Yeh, Feng-ming
出版日期：2018
卷期：10:1
頁次：頁67-88
主題關鍵詞：主動性人格；轉換型領導；服務氣候；服務績效；顧客滿意度；Proactive personality；Transformational leadership；Service climate；Employee service performance；Customer satisfaction
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:703
  • 點閱點閱:42
本研究以眼鏡零售業為研究樣本，以多層次之方法及策略觀點探討組織資源中維持競爭優勢之人力資源相關變數如主動性人格、轉換型領導、服務氣候、服務績效、顧客滿意度等關係。研究樣本由51間店之51位店長、175位員工、557位顧客所組成。本研究以階層線性模式分析法進行分析，區分為個人層次與分店層次兩層，研究結果發現不論是個人層次之主動性人格或是分店層次之轉換型領導、服務氣候皆對個人服務績效有正向的影響效果、分店層次服務氣候對分店層次轉換型領導與主動性人格具有中介效果、分店層次服務績效對顧客滿意度有正向的影響效果。本研究依據上述結果，亦提出理論與實務意涵及研究建議等項。
The purpose of this study is to examine the relationships among human resource related variables, such as proactive personality, transformational leadership, service climate, service performance, and customer satisfaction from the perspective of strategy. This study develops a proposal model of how employee proactive personality, store -level transformational leadership, store-level service climate affect employee service performance and how store-level service performance affect customer satisfaction. Optical stores are chosen as samples in which include 51 managers, 175 employees, and 557 customers from 51stores. This study employs a cross-sectional design and uses HLM analysis to test the hypotheses. This study’s findings provided support for our main hypotheses. Proactive personality, store -level transformational leadership, store-level service climate are found to have a positive and significant effect on service performance. In addition, the relationship between store-level transformational leadership and service performance was mediated by store-level service climate. Store-level service performance is found to have a positive and significant effect on customer satisfaction. This study concludes with a discussion of the theoretical and pra ctical implications of findings.
期刊論文
1.Gutek, B. A.、Bhappu, A. D.、Liao-Troth, M. A.、Cherry, B.(1999)。Distinguishing between Service Relationships and Encounters。Journal of Applied Psychology，84(2)，218-233。  new window
2.Yammarino, F. J.、Dubinsky, A. J.、Comer, L. B.、Jolson, M. A.(1997)。Women and transformational and contingent reward leadership: A multiple-levels-of-analysis perspective。Academy of Management Journal，40(1)，205-222。  new window
3.Barling, J.、Loughlin, C.、Kelloway, E. K.(2002)。Development and Test of a model linking safety-specific transformational leadership and occupational safety。Journal of Applied Psychology，87(3)，488-496。  new window
4.Cortina, J. M.、Chen, G.、Dunlap, W. P.(2001)。Testing Interaction Effects in LISREL: Examination and Illustration of Available Procedures。Organizational Research Methods，4(4)，324-360。  new window
5.Lowe, K. B.、Kroeck, K. G.、Sivasubramaniam, N.(1996)。Effectiveness correlates of transformational and transactional leadership: A meta-analytic review of the MLQ literature。The Leadership Quarterly，7(3)，385-425。  new window
6.許順旺、林笠倫、張姮燕(20100300)。國際線空服員對轉換型領導、服務氣候與服務導向公民行為之研究：以內、外控人格特質為干擾變項。人力資源管理學報，10(1)，53-77。new window  延伸查詢new window
7.Martinsons, M. G.(1995)。Knowledge-based systems leverage human resource management expertise。International Journal of Manpower，16(2)，17-34。  new window
8.Wang, P.、Rode, J. C.、Shi, K.、Luo, Z. X.、Chen, W. J.(2013)。A workgroup climate perspective on the relationships among transformational leadership, workgroup diversity, and employee creativity。Group & Organization Management，38(3)，334-360。  new window
9.Raub, S.、Liao, H.(2012)。Doing the right thing without being told: Joint effects of initiative climate and general self-efficacy on employee proactive customer service performance。Journal of Applied Psychology，97(3)，651-667。  new window
10.Tekleab, A. G.、Takeuchi, R.、Taylor, M. S.(2005)。Extending the Chain of Relationships among Organizational Justice, Social Exchange, and Employee Reactions: The Role of Contract Violations。Academy of Management Journal，48(1)，146-157。  new window
11.Bartko, J. J.(1976)。On Various Intraclass Correlation Reliability Coefficients。Psychological Bulletin，83(5)，762-765。  new window
12.Tsai, W. C.、Chi, N. W.(2008)。Exploring antecedents, consequences, and boundaries of group affective tone: a cross-level investigation。Organization and Management，1(1)，1-37。  new window
13.Fuller, J. B. Jr.、Hester, K.、Cox, S. S.(2010)。Proactive personality and job performance: Exploring job autonomy as a moderator。Journal of Manageal Issues，22(1)，35-51。  new window
14.Nemanich, L. A.、Keller, R. T.(2007)。Transformational Leadership in an Acquisition: A Field Study of Employees。The Leadership Quarterly，18(1)，49-68。  new window
15.Maurer, T. J.、Pierce, H. R.、Shore, L. M.(2002)。Perceived beneficiary of employee development activity: A three-dimensional social exchange model。Academy of Management Review，27(3)，432-444。  new window
16.Chan, D.(2006)。Interactive effects of situational judgment effectiveness and proactive personality on work perceptions and work outcomes。Journal of Applied Psychology，91(2)，475-481。  new window
17.Schneider, B.、White, S. S.、Paul, M. C.(1998)。Linking service climate and customer perceptions of service quality: Tests of a causal model。Journal of Applied Psychology，83(2)，150-163。  new window
18.Day, D. V.(2001)。Leadership development: A review in context。Leadership Quarterly，11(4)，581-613。  new window
19.Judge, T. A.、Piccolo, R. F.(2004)。Transformational and transactional leadership: A meta-analytic test of their relative validity。Journal of Applied Psychology，89(5)，755-768。  new window
20.Fuller, J. B.、Patterson, C. E. P.、Hester, K.、Stringer, D. Y.(1996)。A quantitative review of research on charismatic leadership。Psychological Reports，78(1)，271-287。  new window
21.MacKinnon, D. P.、Fritz, M. S.、Williams, J.、Lockwood, C. M.(2007)。Distribution of the product confidence limits for the indirect effect: Program PRODCLIN。Behavior Research Methods，39(3)，384-389。  new window
22.Gotlieb, J. B.、Grewal, D.、Brown, S. W.(1994)。Consumer satisfaction and perceived quality: complementary or divergent constructs?。Journal of Applied Psychology，79(6)，875-885。  new window
23.彭台光、林鉦棽(20080200)。組織現象和層次議題：非獨立性資料的概念和實徵。組織與管理，1(1)，95-121。new window  延伸查詢new window
24.Hong, Y.、Liao, H.、Hu, J.、Jiang, K.(2013)。Missing link in the service profit chain: A meta-analytic review of the antecedents, consequences, and moderators of service climate。Journal of Applied Psychology，98(2)，237-267。  new window
25.Bakker, Arnold B.、Tims, Maria、Derks, Daantje(2012)。Proactive personality and job performance: The role of job crafting and work engagement。Human Relations，65(10)，1359-1378。  new window
26.Towler, A.、Lezotte, D. V.、Burke, M. J.(2011)。The service climate-firm performance chain: The role of customer retention。Human Resource Management，50(3)，391-406。  new window
27.Auh, S.、Menguc, B.、Jung, Y. S.(2014)。Unpacking the relationship between empowering leadership and service-oriented citizenship behaviors: a multilevel approach。Journal of the Academy of Marketing Science，42(5)，558-579。  new window
28.Baba, V. V.、Tourigny, L.、Wang, X.、Liu, W.(2009)。Proactive personality and work performance in China: The moderating effects of emotional exhaustion and perceived safety climate。Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration，26(1)，23-37。  new window
29.Tse, Herman H. M.、Chiu, W. C. K.(2014)。Transformational leadership and job performance: A social identity perspective。Journal of Business Research，67(1)，2827-2835。  new window
30.Hur, Y.、Van den Berg, P. T.、Wilderom, C. P.(2011)。Transformational leadership as a mediator between emotional intelligence and team outcomes。The Leadership Quarterly，22(4)，591-603。  new window
31.Kao, R. H.(2015)。A study on the relationship between transformational leadership and organizational climate: Using HLM to Analyze Context effects of Police Organization。Global Advanced Research Journal of Management and Business Studies，4(3)，87-115。  new window
32.Netemeyer, R. G.、Maxham, J. G. III(2007)。Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes。Journal of Retailing，83(1)，131-145。  new window
33.Tung, J.、Lo, S. C.、Chung, T.(2013)。Service sabotage and behavior: the performance of fast food service in Taiwan。Pakistan Journal of Statistics，29(5)，621-634。  new window
34.Uen, J. F.、Wu, T.、Teng, H. C.、Liu, Y. S.(2012)。Transformational leadership and branding behavior in Taiwanese hotels。International Journal of Contemporary Hospitality Management，24(1)，26-43。  new window
35.Yasir, M.、Imran, R.、Irshad, M. K.(2013)。Mediating role of organizational climate in the relationship between transformational leadership, its facets and organizational performance。Актуальні проблеми економіки，7，559-569。  延伸查詢new window
36.Amason, A. C.(1996)。Distinguishing the effects of functional and dysfunctional conflict on strategic decision making: Resolving a paradox for top management teams。Academy of Management Journal，39(1)，123-148。  new window
37.Atwater, L. E.、Ostroff, C.、Yammarino, F. J.、Fleenor, J. W.(1998)。Self-other agreement: Does it really matter?。Personnel Psychology，51(3)，577-598。  new window
38.Borucki, C. C.、Burke, M. J.(1999)。An examination of service-related antecedents to retail store performance。Journal of Organizational Behavior，20(6)，943-962。  new window
39.Dvir, T.、Shamir, B.(2003)。Follower developmental characteristics as predicting transformational leadership: A longitudinal field study。The Leadership Quarterly，14(3)，327-344。  new window
40.Kilpatrick, A. O.(1989)。Burnout correlates and validity of research designs in a large panel of studies。Journal of Health and Human Resources Administration，12(1)，25-45。  new window
41.Liden, R. C.、Maslyn, J. M.(1998)。Multidimensionafity of leader-member exchange: an empirical assessment through scale development。Journal of Management，24(1)，43-72。  new window
42.Schneider, Benjamin(1975)。Organizational climates: An essay。Personnel Psychology，28(4)，447-479。  new window
43.Schneider, B.、Parkington, J. J.、Buxton, V. M.(1980)。Employee and Customer Perceptions of Service in Banks。Administrative Science Quarterly，25(2)，252-267。  new window
44.Schneider, Benjamin、Bowen, David E.(1985)。Employee and Customer Perceptions of Service in Banks: Replication and Extension。Journal of Applied Psychology，70(3)，423-433。  new window
45.Seibert, Scott E.、Crant, J. Michael、Kraimer, Maria L.(1999)。Proactive Personality and Career Success。Journal of Applied Psychology，84(3)，416-427。  new window
46.Walumbwa, F. O.、Hartnell, C. A.、Oke, A.(2010)。Servant leadership, procedural justice climate, service climate, employee attitudes, and organizational citizenship behavior: A cross-level investigation。Journal of Applied Psychology，95(3)，517-529。  new window
47.Wang, Gang、Oh, I.-S.、Courtright, S. H.、Colbert, A. E.(2011)。Transformational leadership and performance across criteria and levels: A meta-analytic review of 25 years of research。Group & Organization Management，36(2)，223-270。  new window
48.Weng, Liang-chieh、Su, Chi-wei、Lai, Yi-chu(20110600)。Superior Service Performance through Transformational Leadership: A Cross-level Study of a Large Taiwanese Commercial Bank。Asia Pacific Management Review，16(2)，181-195。new window  new window
49.Zhang, R. Y.、Liu, X. M.、Wang, H. Z.、Shen, L.(2011)。Service climate and employee service performance: Exploring the moderating role of job stress and organizational identification。Service Industries Journal，31(14)，2355-2372。  new window
50.溫福星、邱皓政(20090400)。組織研究中的多層次調節式中介效果：以組織創新氣氛、組織承諾與工作滿意的實證研究為例。管理學報，26(2)，189-211。new window  延伸查詢new window
51.Chun, J. U.、Cho, K.、Sosik, J. J.(2016)。A Multilevel Study of Group-focused and Individual-focused Transformational Leadership, Social Exchange Relationships, and Performance in Teams。Journal of Organizational Behavior，37(3)，374-396。  new window
52.Bergeron, D. M.、Schroeder, T. D.、Martinez, H. A.(2014)。Proactive Personality at Work: Seeing More to Do and Doing More?。Journal of Business and Psychology，29(1)，71-86。  new window
53.Qu, R.、Janssen, O.、Shi, K.(2015)。Transformational leadership and follower creativity: The mediating role of follower relational identification and the moderating role of leader creativity expectations。The Leadership Quarterly，26(2)，286-299。  new window
54.Liao, P. Y.(2015)。The role of self-concept in the mechanism linking proactive personality to employee work outcomes。Applied Psychology，64(2)，421-443。  new window
55.Collins, C. J.、Clark, K. D.(2003)。Strategic human resource practices, top management team social networks, and firm performance: The role of human resource practices in creating organizational competitive advantage。Academy of management Journal，46(6)，740-751。  new window
56.Hartline, Michael D.、Ferrell, O. C.(1996)。The management of customer-contact service employees: An empirical investigation。Journal of Marketing，60(4)，52-70。  new window
57.Schneider, Benjamin、Ehrhart, Mark G.、Mayer, David M.、Saltz, Jessica L.、Niles-Jolly, K.(2005)。Understanding organization-customer links in service settings。Academy of Management Journal，48(6)，1017-1032。  new window
58.Howell, J. P.、Dorfman, P. W.、Kerr, S.(1986)。Moderator variables in leadership research。Academy of Management Review，11(1)，88-102。  new window
59.Thompson, Jeffery A.(2005)。Proactive personality and job performance: A social capital perspective。Journal of Applied Psychology，90(5)，1011-1017。  new window
60.Boehm, S. A.、Dwertmann, D. J.、Bruch, H.、Shamir, B.(2015)。The missing link? Investigating organizational identity strength and transformational leadership climate as mechanisms that connect CEO charisma with firm performance。The Leadership Quarterly，26(2)，156-171。  new window
61.Huang, J.、Li, W.、Qiu, C.、Yim, F. H. K.、Wan, J.(2016)。The impact of CEO servant leadership on firm performance in the hospitality industry。International Journal of Contemporary Hospitality Management，28(5)，945-968。  new window
62.Jaiswal, N. K.、Dhar, R. L.(2015)。Transformational leadership, innovation climate, creative self-efficacy and employee creativity: A multilevel study。International Journal of Hospitality Management，51，30-41。  new window
63.Schaubroeck, J. M.、Lam, S. S.、Peng, A. C.(2016)。Can peers' ethical and transformational leadership improve coworkers' service quality? A latent growth analysis。Organizational Behavior and Human Decision Processes，133，45-58。  new window
64.Bateman, Thomas S.、Crant, J. Michael(1993)。The proactive component of organizational behavior: A measure and correlates。Journal of Organizational Behavior，14(2)，103-118。  new window
65.Ehrhart, Mark G.(2004)。Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior。Personnel Psychology，57(1)，61-94。  new window
66.Piccolo, R. F.、Colquitt, J. A.(2006)。Transformational leadership and job behaviors: The mediating role of core job characteristics。Academy of Management Journal，49(2)，327-340。  new window
67.Liao, Hui、Chuang, Aichia C.(2004)。A multilevel investigation of factors influencing employee service performance and customer outcomes。Academy of Management Journal，47(1)，41-58。  new window
68.James, Lawrence R.、Demaree, Robert G.、Wolf, Gerrit(1984)。Estimating Within-Group Interrater Reliability with and Without Response Bias。Journal of Applied Psychology，69(1)，85-98。  new window
69.Hofmann, David A.(1997)。An Overview of the Logic and Rationale of Hierarchical Linear Models。Journal of Management，23(6)，723-744。  new window
70.Kirkman, Bradley L.、Chen, Gilad、Farh, Jiing-Lih、Lowe, Kevin B.、Chen, Zhen Xiong(2009)。Individual power distance orientation and follower reactions to transformational leaders: A cross-level, cross-cultural examination。Academy of Management Journal，52(4)，744-764。  new window
71.Mackenzie, Scott B.、Podsakoff, Philip M.、Rich, Gregory A.(2001)。Transformational and transactional leadership and salesperson performance。Journal of the Academy of Marketing Science，29(2)，115-134。  new window
72.Tett, Robert P.、Burnett, Dawn D.(2003)。A personality trait-based interactionist model of job performance。Journal of Applied Psychology，88(3)，500-517。  new window
73.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
74.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review，72(2)，164-174。  new window
75.Crant, J. Michael(1995)。The Proactive Personality Scale and objective job performance among real estate agents。Journal of Applied Psychology，80(4)，532-537。  new window
76.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
77.Wood, Robert E.、Bandura, Albert(1989)。Social Cognitive Theory of Organizational Management。The Academy of Management Review，14(3)，361-384。  new window
78.Solomon, Michael Robert、Surprenant, Carol F.、Czepiel, John A.、Gutman, Evelyn G.(1985)。A role theory perspective on dyadic interactions: The service encounter。Journal of Marketing，49(1)，99-111。  new window
79.黃家齊、許雅婷(20060400)。團隊成員人格特質對知識分享及創新績效之影響--個人與團隊層次的分析。管理學報，23(2)，149-170。new window  延伸查詢new window
80.彭台光、高月慈、林鉦棽(20060200)。管理研究中的共同方法變異：問題本質、影響、測試和補救。管理學報，23(1)，77-98。new window  延伸查詢new window
81.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing，57(3)，25-48。  new window
82.Dimitriades, Zoe S.(2006)。Customer satisfaction, loyalty and commitment in service organizations: Some evidence from Greece。Management Research News，29(12)，782-800。  new window
83.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing，56(2)，57-71。  new window
84.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
85.Shamir, Boas、House, Robert J.、Arthur, Michael B.(1993)。The motivational effects of charismatic leadership: A self-concept based theory。Organization Science，4(4)，577-594。  new window
86.Liao, H.、Chuang, A.(2007)。Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships。Journal of Applied Psychology，92(4)，1006-1019。  new window
87.林鉦棽、彭台光(20061200)。多層次管理研究：分析層次的概念、理論和方法。管理學報，23(6)，649-675。new window  延伸查詢new window
88.Liang, Shin-Guang、Chi, Shu-Cheng Steve(2013)。Transformational leadership and follower task performance: The role of susceptibility to positive emotions and follower positive emotions。Journal of Business and Psychology，28(1)，17-29。  new window
89.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。  new window
90.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing，58(3)，53-66。  new window
會議論文
1.Bai, Y.(2011)。How could leader inspire front-line employee's trust and service performance in service team: Evidence from China。2011 International Conference on Management and Service Science。IEEE。1-4。  new window
學位論文
1.Hoang, H. T.(2014)。Antecedents of Service Climate: Local vs. Foreign Service Firms in an Emerging Market Context(博士論文)。The University of Adelaide。  new window
圖書
1.Kleiman, L. S.(2007)。Human resource management: A managerial tool for competitive advantage。Cincinnati, OH。  new window
2.Kelloway, E. K.(1998)。Observed variable path analysis, in using LISREL for structural equation modeling: A researcher's guide。Thousand Oaks, CA：Sage Publication。  new window
3.Hair, J. F. Jr.、Black, W. C.、Babin, B. J.、Anderson, R. E.(2010)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
4.Bass, B. M.、Avolio, B. J.(1997)。Full Range Leadership Development: Manual for the Multifactor Leadership Questionnaire。Mind Garden, Inc.。  new window
5.Heskett, James L.、Sasser, W. Earl Jr.、Schlesinger, Leonaed A.(1997)。The Service Profit Chain。New York：Free Press。  new window
6.Klein, K. J.、Kozlowski, S. W. J.(2000)。Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions。Jossey-Bass。  new window
7.Pfeffer, Jeffrey(1994)。Competitive advantage through people: Unleashing the power of the work force。Boston, Massachusetts：Harvard Business School Press。  new window
8.吳明隆(2008)。SPSS操作與應用：多變量分析實務。臺北市：五南圖書出版股份有限公司。  延伸查詢new window
9.Harrison, J. S.、John, C. H. S.(2013)。Foundations in Strategic Management。Cengage Learning。  new window
10.Homans, G. C.(1961)。Human behavior: Its elementary forms。New York：Harcourt。  new window
11.Yukl, G. A.(1994)。Leadership in organizations。Pearson Education India。  new window
12.Burns, James MacGregor(1978)。Leadership。Harper & Row。  new window
13.Raudenbush, Stephen W.、Bryk, Anthony S.(2002)。Hierarchical Linear Models: Applications and Data Analysis Methods。Thousand Oaks, CA：Sage Press。  new window
圖書論文
1.Bowen, D. E.、Waldman, D. A.(1999)。Customer-driven employee performance。The Changing Nature of Performance: Implications for Staffing, Motivation, and Development。San Francisco, California：Jossey-Bass。  new window
2.Schneider, B.(1990)。The climate for service: An application of the climate construct。Organizational climate and culture。San Francisco, California：Jossey-Bass。  new window
3.Tajfel, H.、Turner, J.(1986)。The social identity theory of intergroup relations。Psychology of intergroup relations。Chicago：Nelson-Hall。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 部屬啊！您有做自己的機會嗎？尚嚴、專權雙元領導與部屬任務績效之關聯性：以情緒調節策略揭開潘朵拉的盒子
2. 部屬難為：領導者利組織不道德行為與部屬離職傾向、越級建言、主管導向組織公民行為與沉默行為之關係：以領導者-部屬交換關係為調節效果
3. 設計思考提升學習動機與問題解決信心--臺灣大學生學習設計思考課程的實證分析
4. 學校支持對教師創造力教學行為影響之研究：角色認定與專業學習社群的多層次中介分析
5. 國小教師參與專業學習社群對學生學習動機與學習行為影響之研究
6. 國際觀光旅館職場友誼與工作表現關係之探討--以卓越能力商數為中介變項
7. 運動心理資本對高中運動員知覺自我運動表現影響：教練家長式領導行為的跨層次分析
8. 教師協作在校長教學領導對教師自我效能影響的多層次中介效果研究：兼論教育階段的調節效果
9. 青少年社會網絡指標及幽默表現風格之交互作用影響與被霸凌經驗之關係
10. 中高齡職涯未來時間觀、職場成功老化和就業力之關係--探討工作要求與資源的調節式中介作用
11. 居服員留任傾向之研究
12. 國中生所知覺到的教師自主支持、自我效能、任務價值對學習投入之影響
13. 病患不文明行為對情緒調節的影響：壓力心態與顧客導向的調節式中介模式
14. 重度工作投資與工作倦怠：健康促進與心理資本扮演之調節角色
15. 就事論事或將心比心？顧客不當對待與員工身心壓力的情緒歷程：壓力源評估與同理心特質的調節效果
 
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：761（臺灣：754，外國：7） ／ 本年度總使用人次：1695817 ／ 訪客人次（自102年09月）：67497091
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上