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題名：Improving the Global Supply Chain through Service Engineering: A Services Science, Management, and Engineering-based Framework
書刊名：Asia Pacific Management Review
作者：Wu, Liang-chuan／Wu, Liang-hong
出版日期：2015
卷期：20:1
頁次：頁24-31
主題關鍵詞：Service science；Management and engineering；Supply chain
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:4
  • 點閱點閱:16
Great changes within the business environment in the last 2 decades have made supply chain management (SCM) an important topic for academics and practitioners. Globalization, larger reliance on layered suppliers for specialized capabilities and innovation, changing customer needs, reliance on supply networks to maintain a competitive advantage, and developments in technology have all contributed to a very different supply chain environment. Most current works view customers as being outside the supply chain design; however, we believe that customers are the missing link in the supply chain. Therefore, in this paper, we focus on the customer's role in the process. We present an original discussion of the emerging discipline of services science, management, and engineering (SSME) in SCM, identify and bridge the gaps between SSME and SCM, as well as discuss ways to align them. In addition, we consider the specific challenges as well as the opportunities for SSME in supply chain management.
期刊論文
1.Lin, C.、Chow, W. S.、Madu, C. N.、Kuei, C. H.、Yu, P. P.(2005)。A Structural Equation Model of Supply Chain Quality Management and Organizational Performance。International Journal of Production Economics，96(3)，355-365。  new window
2.Bitner, M. J.、Brown, S. W.(2008)。The Service Imperative。Business Horizons，51，39-46。  new window
3.Abdullah, Muhammad Madi Bin、Tarí, Juan José(20120600)。The Influence of Soft and Hard Quality Management Practices on Performance。Asia Pacific Management Review，17(2)，177-193。  new window
4.Abe, T.(2005)。The development of service science。Japanese Economy，33(3)，55-74。  new window
5.Allen, G. S.、Mugge, P.、Wolff, M. F.(2006)。Services science to be taught At NC State。Research Technology Management，49(6)，6-8。  new window
6.Bendoly, E.、Donohue, K.、Schultz, K. L.(2006)。Behavior in operations management: assessing recent findings and revisiting old assumptions。Journal of Operations Management，24(6)，737-752。  new window
7.Cayirli, T.、Veral, E.、Rosen, H.(2008)。Assessment of patient classification in appointment system design。Production and Operations Management，17(3)，338-353。  new window
8.Chase, R. B.、Apte, U. M.(2007)。A history of research in service operations: what's the big idea?。Journal of Operations Management，25(2)，375-386。  new window
9.Chevalier, P.、Van den Schrieck, J. C.(2008)。Optimizing the staffing and routing of small-size hierarchical call centers。Production and Operations Management，17(3)，306-319。  new window
10.Goo, J.、Kishore, R.、Rao, H. R.、Nam, K.(2009)。The role of service level agreements in relational management of IT outsourcing: an empirical study。MIS Quarterly，33(1)，119-145。  new window
11.Doukidis, G. I.、Pramatari, K.、Lekakos, G.(2008)。OR and the management of electronic services。European Journal of Operational Research，187(3)，1296-1309。  new window
12.Dietrich, B.、Paleologo, G. A.、Wynter, L.(2008)。Revenue management in business services。Production and Operations Management，17(4)，475-480。  new window
13.Demirkan, H.、Kauffman, R. J.、Vayghan, J. A.、Fill, H. G.、Karagiannis, D.、Maglio, P. P.(2008)。Service-oriented technology and management: perspectives on research and practice for the coming decade。Electronic Commerce Research and Applications，7(4)，356-376。  new window
14.Chua, T. C.、Linb, R. H.(2011)。Evaluating suppliers via a total integral value based fuzzy MCDM approach。Asia Pacific Management Review，16(4)，48-62。  new window
15.Janner, T.、Schroth, C.、Schmid, B.(2008)。Modelling service systems for collaborative innovation in the enterprise software industry- The St. Gallen Media Reference Model applied。IEEE International Conference on Services Computing，2，145-152。  new window
16.Johnston, R.(2005)。Service operations management: from the roots up。International Journal of Operations and Production Management，25(12)，1298-1308。  new window
17.Kuei, C. H.、Madu, C. N.、Lin, C.、Chow, W. S.(2002)。Developing supply chain strategies based on the survey of supply chain quality and technology management。International Journal of Quality and Reliability Management，19(7)，889-901。  new window
18.Lien, Che-hui、Wen, Miin-jye、Wu, Chung-cheng(20110900)。Investigating the Relationships among E-Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions in Taiwanese Online Shopping。Asia Pacific Management Review，16(3)，211-223。new window  new window
19.Paton, R. A.、McLaughlin, S.(2008)。Services innovation: knowledge transfer and the supply chain。European Management Journal，26(2)，77-83。  new window
20.Narasimhan, R.、Talluri, S.(2009)。Perspectives on risk management in supply chains。Journal of Operations Management，27(2)，114-118。  new window
21.Nair, S. K.、Anderson, R. G.(2008)。A specialized inventory problem in banks: optimizing retail sweeps。Production and Operations Management，17(3)，285-295。  new window
22.Metters, R.、Marucheck, A.(2007)。Service management academic issues and scholarly reflections from operations management researchers。Decision Sciences，38(2)，195-214。  new window
23.Paulson, Linda D.(2006)。Services science: a new field for today's economy。IEEE computer Society，39(8)，18-21。  new window
24.Roussinov, D.、Chau, M.(2008)。Combining information seeking services into a meta supply chain of facts。Journal of the Association for Information Systems，9(3/4)，175-199。  new window
25.Singhal, K.、Singhal, J.、Starr, M. K.(2007)。The domain of production and operations management and the role of Elwood Buffa in its delineation。Journal of Operations Management，25(2)，310-327。  new window
26.Smith, J. S.、Karwan, K. R.、Markland, R. E.(2007)。A note on the growth of research in service operations management。Production and Operations Management，16(6)，780-790。  new window
27.Van Dijk, N. M.、van der Sluis, E.(2008)。To pool or not to pool in call centers。Production and Operations Management，17(3)，296-305。  new window
28.Voss, Chris、Roth, Aleda V.、Chase, Richard B.(2008)。Experience, service operations strategy, and services as destinations: foundations and exploratory investigation。Production and Operations Management，17(3)，247-266。  new window
29.Zhao, J. L.、Tanniru, M.、Zhang, L. J.(2007)。Services computing as the foundation of enterprise agility: overview of recent advances and introduction to the special issue。Information Systems Frontiers，9(1)，1-8。  new window
30.Sampson, Scott E.、Froehle, Craig M.(2006)。Foundations and Implications of a Proposed Unified Services Theory。Production and Operations Management，15(2)，329-344。  new window
31.Lusch, Robert F.、Vargo, Stephen L.、Wessels, Gunter(2008)。Toward a conceptual foundation for service science: contributions from service-dominant logic。IBM Systems Journal，47(1)，5-14。  new window
32.Spohrer, J.、Maglio, P. P.(2008)。The emergence of service science: Toward systematic service innovations to accelerate coe-action of value。Production and operations management，17(3)，238-246。  new window
33.Roth, V. A.、Menor, L.(2003)。Insight into service operations management: a research agenda。Production and Operations Management，12(2)，145-164。  new window
34.Menor, L. J.、Roth, A. V.(2007)。New service development competence in retail banking; Construct development and measurement validation。Journal of Operations Management，25(4)，825-846。  new window
35.Weng, Liang-chieh、Su, Chi-wei、Lai, Yi-chu(20110600)。Superior Service Performance through Transformational Leadership: A Cross-level Study of a Large Taiwanese Commercial Bank。Asia Pacific Management Review，16(2)，181-195。new window  new window
36.Maglio, P. P.、Spohrer, J.(2008)。Fundamentals of service science。Journal of the Academy of Marketing Science，36(1)，18-20。  new window
37.Vargo, Stephen L.、Lusch, Robert F.(2004)。Evolving to a new dominant logic for marketing。Journal of Marketing，68(1)，1-17。  new window
會議論文
1.Neely, A.(2007)。The servitization of manufacturing: An analysis of global trends。The 14th European Operations Management Association Conference。Ankara。  new window
2.Li, H. F.、Wang, J. J.、Yu, H. L.、Yang, D. L.(2007)。Services science, management, and engineering: a literature review in the perspective of management science。The 2007 IEEE IEEM，1438-1441。  new window
圖書
1.Chesbrough, H.、West, J.、Vanhaverbeke, W.(2006)。Open innovation: Researching a new paradigm。Oxford University Press。  new window
2.Bryson, J. R.、Daniels, P. W.、Warf, B.(2004)。Service worlds: People, organisations, technologies。London：Psychology Press。  new window
3.IBM(2009)。Services science, management and engineering。  new window
4.Simchi-Levi, David、Simchi-Levi, Edith、Kaminsky, Philip(2003)。Designing and Managing the Supply Chain: Concepts, Strategies, and Case Studies。New York, NY：McGraw-Hill/Irwin。  new window
 
 
 
 
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