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題名：企業導入讚賞式探詢長期性之應用成效：個案團隊導入前後會議行為之觀察比較研究
書刊名：創新研發學刊
作者：連雅慧／陳加屏 引用關係／李建道
作者(外文)：Lien, Ya-hui／Chen, Chia-ping／Li, Chien-tao
出版日期：2011
卷期：7:2
頁次：頁73-88
主題關鍵詞：讚賞式探詢；讚賞式探詢成效；參與式觀察法；Appreciative inquiry；AI；AI effectiveness；Participation observation
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
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  • 點閱點閱:45
本研究在嘗試發展組織發展（OD）工具中讚賞式探詢（Appreciative Inquiry; AI）成效不同的衡量模式，以解決AI成效在衡量時間、研究場合與資料來源的研究缺口所引發以下研究問題：（1）衡量時間多在訓練後立即衡量，而有工具記憶效果的質疑。（2）研究場合多在訓練場內進行，而有能否擴及企業一般運作的疑問。（3）資料來源，多屬推動者的次級資料報導，而缺乏以接受者角度的資料來源。因此本研究擬從長期性、企業個案團隊例行性的會議、團隊成員客觀的發言行為資料發現AI成效差異。本研究以接受三個月AI訓練的個案醫療機構推動團隊的六名成員為研究對象，以訓練後所推動AI專案（為期18個月）為觀察期，參與觀察該團隊每月例行性一小時工作會議。蒐集成員在會議中語言（發言次數與內容）、非語言（停頓、笑聲等）的客觀行為資料來源說明AI的成效。研究發現，AI成效長期間的個人行為上產生差異，並可擴及至企業一般運作，會議中可提高成員參與、增加回饋資訊與發揮激發成員思考。語言行為包括增加發言、速度與使用問句的頻率、縮短發言內容。非語言行為則有增加停頓、發言間隔與笑聲的現象，顯示會議中所觀察到的語言（發言行為與內容長短）與非語言（停頓與笑聲）的行為，可作AI階段性評估與調整介入策略的依據。
We investigated how Appreciative Inquiry (AI), an intervention of OD is actually applied effectively in the promotion team after an AI project. Most researches in AI have been evaluated immediately in and after the training activities. And they are conducted from OD practitioners. Scholars in AI have criticized subjective results and restricted from single and subjective perspective. Therefore, we took the promotion team as our subject and observed how they practically interacted in each one-hour monthly meeting during 18 months of intervention period. We recorded their meetings and analyzed two ones, before and end of AI. Linguistic results show that member's speaking is increasing. The words of content are shortening and the speed of speaking is accelerating. They use more questions to get more information. Non-linguistic results show that the pauses of speaking and the frequency of laughing are increasing and the time is shorting. We conclude that we could take behaviors of interaction as a method to evaluate AI effectiveness.
期刊論文
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2.Sarah, L.、Jonathan, P.(2008)。Using appreciative inquiry in sales team development。Industrial and Commercial Training，40(4)，175。  new window
3.Schwandt, D. R.(2005)。When Managers Become Philosophers: Integrating Learning With Senstmsikmg。Academy of Management Learning &Education，4(2)，176-192。  new window
4.Sullivan, H.、Susan, O. W.(2006)。Improving Nursing Practice and Patient Care: Building Capacity With Appreciative Inquiry。Journal of Nursing Administration，3(10)，319-325。  new window
5.Asif, Z.、Klein, H. K.(2009)。Open and free deliberation: A prerequisite for positive design。Information and Organization，19(3)，186-197。  new window
6.Barge, J. K.、Oliver, C(2003)。Working with Appreciation Managerial Practice。Academy of Management Review，28(1)，124-142。  new window
7.Bushe, G. R.(1998)。Appreciative Inquiry With Teams。Organization Development Journal，16(3)，41-50。  new window
8.Bushe, G. R.(1999)。Advances In Appreciative Inquiry As An organization Development Intervention。Organization Development Journal，17(2)，61-68。  new window
9.Fuller, C. S.、Griffin, T. J.(2000)。Appreciative future search: Involving the whole system in positive organization change。Organization Development Journal，18(2)，29-41。  new window
10.Gail, J.、William, L.(2001)。Building on Success: Transforming Organizations through an Appreciative Inquiry。Public Personnel Management，30(1)，129-137。  new window
11.Messerschmidt, D.(2008)。Evaluating Appreciative Inquiry as an Organizational Transformation Tool: An Assessment from Nepal。Human Organization，67(4)，454-468。  new window
12.Mohr, B. J.、Smith, E.(2000)。Appreciative inquiry and learning assessment: Ad embedded evaluation process in a transnational pharmaceutical company。OD Practitioner，32(1)，36-52。  new window
13.Boyd, N.、Bright, D.(2007)。Appreciative Inquiry as a Mode of Action Research for Community Psychology。Journal of Community Psychology，35(8)，1019。  new window
14.Bright, D. S.(2009)。Appreciative Inquiry and Positive Organizational Scholarship: A Philosophy of Practice for Turbulent Times。OD Practitioner，41(3)，2-7。  new window
15.Bushe, G. R.、Coetzer, G.(1995)。Appreciative Inquiry as a Team Development Intervention: A Controlled Experiment。Journal of Applied Behavioral Science，31(1)，13-30。  new window
16.Sekerka, L. E.、Brumbaugh, A. M.(2006)。Comparing Appreciative Inquiry to a Diagnostic Technique in Organizaional Change: the Moderating Effects of Gen。International Journal of Organization Theory & Behavior，19(4)，449-489。  new window
17.Bushe, G. R.、Kassam, A. F.(2005)。When Is Appreciative Inquiry Transformational? A Meta-Case Analysis。The Journal of Applied Behavioral Science，41(2)，161-181。  new window
18.Sullivan, D. H.、Susan, O. W.(2006)。Improving Nursing Practice and Patient Care: Building Capacity With Appreciative Inquiry。Journal of Nursing Administration，36(10)，319-325。  new window
19.Cooperrider, D. L.、Srivastva, S.(1987)。Appreciative Inquiry in Organizational Life。Research in Organizational Change and Development，1，129-169。  new window
20.Ellis, S., R.、Mendel(2006)。Learning From Successful and Failed Experience: The Moderating Role of Kind of After-Event Review。Journal of Applied Psychology，91(3)，669-680。  new window
21.Van der Haar, D.、Hosking, D. M.(2004)。Evaluating appreciative inquiry: A relational constructionist perspective。Human Relations，57(8)，1017-1036。  new window
22.Kotellos, Kathi(2005)。Using Appreciative Methods to Evaluate an Appreciative Process: Evergreen Cove Holistic Learning Center。Al Practitioner: The International Journal of Al Best Practice，16-19。  new window
23.Jones, D. A(1998)。A Field Experiment in Appreciative Inquiry。Organization Development Journal，16(4)，69-78。  new window
24.Ludema, J. D.、Wilmot, T. B.(1997)。Organizational Hope: Reaffkming the Constructive Task of Social and Organizational Inquiry。Human Relations，50(8)，1015-1052。  new window
25.Newman, H. L、Fitzgerald, S. P.(2001)。Appreciative Inquiry with an Executive Team: Moving Along the Action Research Continum。Organization Development Journal，19(3)，37-45。  new window
26.Miller, M. G.、Fitzgerald, S. P.(2002)。The Efficacy of Appreciative Inquiry in Building Relational Captial in a Transcultural Strategic Alliance。Academy of Management Proceedings & Membership Directory，E1-E6。  new window
27.Patrice De La, O.(2005)。Here My Voice Alternative High School Students' Perceptions and Implications for School Change。American Secondaiy Education，34(1)，24-39。  new window
28.Peelle, H. E.(2006)。Appreciative Inquiry and Creative Problem Solving in Cross-Functional Teams。The Journal of Applied Behavioral Science，42(4)，447-465。  new window
29.Powley, E. H.、Fry, R. E.(2004)。Dialogic Democracy Meets Command and Control: Transformation through the Appreciative Inquiry Summit。Academy of Management Executive，18(3)，67-80。  new window
學位論文
1.Cooperrider, D. L.(1986)。For Understanding and Enhancing Organizational Innovation (Theory, Social, Participation) Organization Behavior(博士論文)。Case Western Reserve University，Cleveland, OH。  new window
2.魏炎芳(2008)。企業導入肯定式探詢訓練之個案研究(碩士論文)。國立中正大學。  延伸查詢new window
3.蔡宗憲(2003)。分析開放空間技術之改良作法及成效---以屏東安泰醫院主管共識營為例。國立中山大學。  延伸查詢new window
4.廖心怡(2003)。技職校院財金系最適課程規劃。國立彰化師範大學。  延伸查詢new window
5.李桂芬(2009)。行動研究在領導力培訓之應用~以F保險公司業務單位經營為例。元智大學。  延伸查詢new window
圖書
1.Schaeffer, N. C.、Maynard, D. W.(1996)。From Paradigm to Prototype and Back Again: Onteractive Aspects of Cognitive Processing in Standardized Survey Interveww。Answering Questions: Methology for Determining Cognitive and Communicative Processes in Survey Research。San Francisco, CA：Jossey-Bass。  new window
2.Schaeffer, N. C.、Maynard, D. W.(2002)。Occasions for Intervention: Interactional Resources for Comprehension in Standardized Survey Interviews。Standardization and Tacit Knowledge: Interaction and Practoce in the Survey Interview.。New York：Wiely。  new window
3.Cummings, T. G.、Worley, C. G.(2001)。Organizational Development and Change。Cincinnati, OH：South-Western College。  new window
4.Guba, E. G.(1978)。Toward a methodology of naturalistic inquiry in educational evaluation。Los Angeles, CA：Center for the Study of Evaluation, UCLA Graduate School of Education, University of California。  new window
5.Neuman, W. L.(1997)。Social Research Methods: Qualitative and Quantitative Approches。Boston, MA：Allyn & Bacon。  new window
6.Cavana, R. Y.、Delahaye, B. L.、Sekman, U.(2003)。Applied Business Research: Qualitative and Quantitative Methods。NewYork：John Wiley & Sons Inc.。  new window
7.Cooperrider, David L.、Whitney, Diana(2005)。Appreciative inquiry: A positive revolution in change。Berrett-Koehler Publishers。  new window
8.Patton, Michael Quinn、吳芝儀、李奉儒(1995)。質的評鑑與研究。桂冠圖書股份有限公司。  延伸查詢new window
9.Watkins, J.、Mohr, B.(2001)。Appreciative Inquiry: Change at the Speed of Imagination。San Fransico, CA：Jossey-Bass。  new window
10.Cooperider, D. L.、Sorenson, P.(2001)。An Emerging Direction for Organization Development. Five Theories of Change Embedded in Appreciative Inquiry。Champaign, IL。  new window
11.Cooperrider, D. L.(1999)。Positive Image, Positive Action: The Affirmative Basis of Organizing. Appreciative Management and Leadership。Euclid, OH：Lakeshore Communications。  new window
12.Cooperrider, D. L.、Whitney, D.(2005)。Appreciative Inquiry Handbook: The First in a Series of Al Workbooks for Leaders of Change。Brunswick. OH ; San Francisco, CA。  new window
13.Cooperrider, D. L.、Withney, D.(2001)。A Positive Revolution in Change。Appreciative Inquiry: A Emerging Direction for Organization Development \\ D. L. Cooperider, P. Sorenson, D. Withney and T. Yeager。Champaign, IL。  new window
14.French, W. L.、Bell, C. H.(1995)。Organizational Development and Transformation。Burr Bridge, IL：Irwin。  new window
15.Johnson, H. T.(1999)。Moving Upstream from Measurement: A Former Management Accountant's Perspective on the Great Dilemma of Assessing Results The Dance of Change. P. Senge。New York。  new window
16.Krippendorff(1980)。Content Analysis: A Introduction to Its Methodology。Beverly Hills, CA。  new window
17.Ludema, J. D.(2000)。From Deficit Discourse to Vocabularies of Hope: The Power of Appreciation。Appreciative Inquiry: Retiring Human Organization Toward A Positive Theory of Change \\ Cooperrider, D. L., Sorensen, J. P., Whitney, D., and Yaeger, T. F.。Champaign, IL。  new window
18.Preskill, H.、Coghlan, A. T.(2003)。Using Appreciative Inquiry in Evaluation. New Direvtions for Evaluation。Wiley Periodicals, Inc.。  new window
19.Bushe, G. R.(2007)。Generativity and the transformational potential of appreciative inquiry. Organizational generativity: Advances in appreciative inquiry。Amsterdam。  new window
20.Cooperrider, D. L.(1990)。Positive Image, Positive Action: The Affirmative Basis of Organizing. Appreciative Management and Leadership。San Francisco, CA：Jossey-Bass。  new window
21.Lincoln, Y. S.、Guba, E.(1985)。Natualistic Inquiry。Beverly Hills, CA：Sage。  new window
22.Ludema, J. D.、Cooperider, D. L.(2000)。Appreciative Inquiry: The Power of the unconditional positive question。Handbook of Action Research。Thousand Oaks, CA。  new window
 
 
 
 
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