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題名:金融商品行銷行為認知研究--以客戶關係應用為例
書刊名:文大商管學報
作者:林靜雯 引用關係林靜怡劉冠伶
作者(外文):Lin, Ching-wenLin, Ching-yiLiu, Guan-ling
出版日期:2012
卷期:17:2
頁次:頁21-40
主題關鍵詞:客戶關係系統金融行銷知覺價值理財專員Customer relation managementFinancial marketingPerceived valueFinancial consultants
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:10
  • 點閱點閱:60
期刊論文
1.Woodruff, R. B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
2.Dodds, W. B.、Monroe, K. B.(1985)。The Effect of Brand and Price Information on Subjective Product Evaluations。Advances in Consumer Research,12(1),85-90。  new window
3.Stone, R. N.、Grønhaug, K.(1993)。Perceived Risk: Further Considerations for the Marketing Discipline。European Journal of Marketing,27(3),39-50。  new window
4.Pitt, L. F.、Watson, R. T.、Kavan, C. B.(1995)。Service Quality: A Measure of Information Systems Effectiveness。MIS Quarterly: Management Information Systems,19(2),173-187。  new window
5.施光訓、劉晏孜(20081200)。金融專業人才應具備核心能力之研究。文大商管學報,13(2),47-70。new window  延伸查詢new window
6.陳曉蓉(20071200)。臺灣銀行業分行網絡之發展。臺灣金融財務季刊,8(4),95-119。new window  延伸查詢new window
7.Baird, I. S.、Thomas, H.(1995)。Toward A Contingency Model of Strategic RiskTaking。The Academy of Management Review,10(2),230-243。  new window
8.Ein-Dor, P.、Segev, E.(1980)。Attitudes,Association and Success MIS: Some Empirical Result from Research in the Context of A Business Game。The Computer Journal,29(3),210-212。  new window
9.Lin, C. W.(2011)。Risk indicators of e-credit assessment system。International Journal of Electronic Finance,5(3),235-248。  new window
10.Parasuraman, A. V.、Zeithaml, V. A.、Berry, L. L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(3),41-50。  new window
11.Shih, K. H.、Lin, C. W.、Lin, B. S.(2011)。Assessing the quality gap of intellectual capital in banks。Total Quality Management and Business Excellence,22(3),289-303。  new window
12.Dunn, M. G.、Murphy, P. E.、Skelly, G. U.(1986)。Research note: the influence of perceived risk on brand preference for supermarket products。Journal of Retailing,62(2),204-216。  new window
13.Wixom,H. B.、Todd, A. P.(2005)。A Theoretical Integration of Satisfaction and Technology Acceptance。Information System Research,16(1),85-102。  new window
14.Locander, W. B.、Hermann, P. W.(1979)。The Effect of Self-confidence and Anxiety on Information Seeking in Consumer Risk Reduction。Journal of Marketing Research,16(2),268-274。  new window
15.Petrick, James F.(2002)。Development of Multi-Dimensional Scale for Measuring the Perceived Value of a Service。Journal of Leisure Research,34(2),119-134。  new window
16.Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing,75(1),77-105。  new window
17.Garner, S. J.(1986)。Perceived Risk and Information Sources in Services Purchasing。Mid-Atlantic Journal of Business,24(2),49-58。  new window
18.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing,52(2),35-48。  new window
19.Murray, Keith B.、Schlacter, John L.(1990)。The Impact of Services Versus Goods on Consumers: Assessment of Perceived risk and Variability。Journal of the Academy of Marketing Science,18(1),51-65。  new window
20.Lee, Matthew Kwok On、Turban, Efraim(2001)。A Trust Model for Consumer Internet Shopping。International Journal of Electronic Commerce,6(1),75-91。  new window
21.Peter, J. Paul、Tarpey, Sr. Lawrence X.(1975)。A Comparative Analysis of Three Consumer Decision Strategies。Journal of Consumer Research,2(1),29-37。  new window
22.Davenport, T. H.(1998)。Putting the Enterprise into the Enterprise System。Harvard Business Review,76(4),121-131。  new window
23.Brooker, G.(1984)。An Assessment of an Expanded Measure of Perceived Risk。Advances in Consumer Research,11(1),439-441。  new window
24.Kaplan, Leon B.、Szybillo, George H.、Jaboby, Jacob(1974)。Components of Perceived Risk in Product Purchase: A Cross-validation。Journal of Applied Psychology,59(3),287-291。  new window
25.Mitchell, V. W.、Greatorex, M.(1993)。Risk Perception and Reduction in the Purchase of Consumer Services。The Service Industries Journal,13(4),179-200。  new window
26.Dewett, Todd、Jones, Gareth R.(2001)。The Role of Information Technology in the Organization: A Review, Model, and Assessment。Journal of Management,27(3),313-346。  new window
27.DeLone, W. H.、McLean, E. R.(1992)。Information System Success: The Quest for the Dependent Variable。Information Systems Research,3(1),60-95。  new window
28.Srinivasan, Anath(1985)。Alternative Measures of System Effectiveness: Associations and Implications。MIS Quarterly: Management Information Systems,9(3),243-253。  new window
29.Roselius, T.(1971)。Consumer ranking of risk reduction methods。Journal of Marketing,35(1),56-61。  new window
30.Syzbillo, G.、Jacoby, J.(1974)。Intrinsic versus Extrinsic Cues as Determinants of Perceived Product Quality。Journal of Applied Psychology,59(1),74-78。  new window
會議論文
1.吳泓怡、張洧銘、周佳蓉(2006)。應用決策實驗室分析法於運動休閒鞋消費者之購買決策關鍵評估因素分析。中華民國品質學會第42屆年會暨第12屆全國品質管理研討會,國立勤益技術學院 (會議日期: 11月4日)。  延伸查詢new window
學位論文
1.吳建明(2005)。企業資訊系統使用階段的使用慣例研究(博士論文)。雲林科技大學。new window  延伸查詢new window
2.施美珠(2007)。港棧資訊系統服務品質與使用者滿意度之探討(碩士論文)。國立中山大學。  延伸查詢new window
3.孫紹煒(2004)。商店印象、顧客價值與忠誠度之關係研究-購買涉入之干擾效果(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
4.許志文(2004)。客服系統可用性與服務品質之關係探討:以金控公司客服中心為例(碩士論文)。明志技術學院。  延伸查詢new window
5.張靜妙(1997)。使用者在資訊系統發展中的角色對工作滿意度的影響(碩士論文)。國立成功大學。  延伸查詢new window
6.廖銘珠(2007)。醫療院所資訊系統成功模式之研究(碩士論文)。國立東華大學。  延伸查詢new window
7.鍾依珍(2001)。資訊系統功能績效之實徵性研究(碩士論文)。中原大學。  延伸查詢new window
圖書
1.鍾俊文(2008)。台灣的金控公司與金融整合。台灣:中央通訊社。  延伸查詢new window
2.Sheth, J. N.、Newman, B. I.、Gross, B. L.(1990)。Why We Buy What We Buy: A Theory of Consumption Value。Cincnnati, Ohio:South-Western Publishing Co.。  new window
3.Jacoby, Jocob、Kaplan, Leon(1972)。The Components of Perceived Risk。Proceedings of the Third Annual Conference of the Association for Consumer Research。Chicago, IL:Association for Consumer Research。  new window
 
 
 
 
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