Objectives: Transportation problem is a main barrier to effectively receiving healthcare resources especially among people with disabilities. In order to meet their demand, Transportation Service including Fu-Kang bus and Long-term care bus has been offered by the government. However, many people with disabilities still go to a doctor by taxi for their healthcare needs. The purposes of this study are to investigate the reasons of taking taxies for healthcare among people with disabilities, and to examine their transportation needs. Methods: People with disabilities who took taxies for healthcare services were enrolled as study subjects. Semi-structured in-depth interviews were conducted by a taxi driver who having received adequate interviewer training. The interview questions covered four themes as follows: (1) Information: Did you know the governmental transportation service for people with disabilities? How to use these services? (2) Experience: Have you had any experiences to use the governmental transportation service for people with disabilities? What were the experiences? (3) Reasons: Why did you take a taxi for healthcare? (4) Suggestions: What is your suggestion for the governmental transportation service for people with disabilities? Results: The research findings showed that the main reason for taking taxies is time coordination among people with disabilities who have used governmental transportation service; conversely, psychological consideration, not meeting service conditions, time factors, distance between home and hospital are the main reasons among people with disabilities who did not ever use the governmental transportation service. Finally, this study suggests that the governmental transportation service for people with disabilities includes extend the service application convenience, application for foreign workers, increasing number of vehicles, more service hours at night and on weekend, additional recumbent service, and cooperation with taxi companies. Conclusions: Barriers to access the governmental transportation service is not simply vehicle quantitative problem, but also need to consider user's psychological condition to increase their utilization.