背景：大腸癌若能早期發現，則有極佳的治癒率。國内大腸癌篩檢陽性個案追蹤完成率低的原因為民眾自覺身體無異狀、出血為痔瘡所致、藉口沒時間返診或不知道相關資訊等；本院篩檢陽案追蹤完成率為四大癌症篩檢中最差者，經調查發現由於病人認知不足、無制訂明確篩檢追蹤流程及教育宣導不足所致，故激起成立專案小組來改善，以期提昇追蹤完成率。目的：提昇大腸癌篩檢陽性個案追蹤完成率達65%。解決方案：由明確的策略介入，包含：製作衛教單張及複檢提醒單、増加篩檢推廣講座場次、提供專人專線諮詢管道、訂定大腸癌篩檢陽性個案追蹤流程、舉辦院内在職教育宣導、建立跨單位合作模式及他院 標竿學習等方案。結果：大腸癌篩檢陽性個案追蹤完成率由53.63%提昇至66.08%。結論：本專案應用教育推廣及團隊合作加強個案對確診追蹤的認知，確實可有效提昇大腸癌篩檢陽性個案追蹤完成率及醫療服務品質。

Background: Colorectal cancer is the third leading cause of cancer-related deaths in Taiwan. Patients diagnosed early have excellent cure rates. Mackay Memorial Hospital, working on a Bureau of Health Promotion (BHP) project, found the colorectal cancer screening completion rate for positive patients to be the lowest among four cancer screen¬ings reviewed. We thus formed a project team to improve the follow-up completion rate for colorectal cancer screen¬ing-positive patients. Purpose: T his project was designed to raise the follow-up completion rate for colorectal cancer screening-positive pa-tients to 65%. Methods: Explicit interventions implemented included making health education leaflets and return visit reminder sheets, holding/organizing screening seminars, opening a consultation helpline, formulating follow-up colorectal can¬cer screening procedures for screening-positive patients, holding hospital educational training courses, establishing cross-unit collaboration models, and benchmarking other hospitals. Results: The follow-up completion rate increased from 53.63% to 66.08%. Conclusions: Conducting health education programs and strengthening team awareness of follow-up completion rates effectively enhanced the follow-up completion rate for colorectal cancer screening-positive patients and improved medical care quality.