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題名:休閒俱樂部之風險管理
書刊名:大專體育
作者:黃蕙娟
作者(外文):Huang, Hui-chuan
出版日期:2015
卷期:132
頁次:頁1-12
主題關鍵詞:服務危機預防ServiceCrisisPrevention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:140
  • 點閱點閱:21
休閒俱樂部是勞力密集的產業,服務具備高度的服務業屬性,屬於服務業的一種。也因為「以人為核心」的異質性,因此,本文之研究目的是在實務經營上存有許多潛在的風險與發生的危機,若未能及時應變,常會導致許多的傷害與損失。因此,休閒俱樂部之風險管理應採用預防性的觀點,透過科學、客觀的方式,預防、處理與化解各種危機發生才得以將危機與所造成的災害減至最低。休閒俱樂部的風險來源分為「人」、「事」、「時」、「地」、「物」五大面向,分析時也須考量醫療支援,以及經營管理面的其他風險,並遵從相關政策與法令方向,才得以有效化危機為轉機。同時,風險管理也應是不斷預測、評估、檢討與修正的動態循環過程,包括風險認定、風險評估、選擇對策、實施策略與成效評估等五個步驟,因應環境變化即時調整。本文結語如下:透過風險管理程序與對應之策略,經營者才得以有效的減低風險與傷害。而常見意外的防範也極為重要,希冀本文彙整人、事、時、地、物常見意外事件處理建議,得以提供相關從業人員之參考。也希望透過風險管理之程序與策略,以及預防措施之執行,得以有效保障所有參與者的安全,尤其位居第一線的服務人員與決策者,皆能夠防患於未然,有效達成風險管理的功能,化危機為轉機。
Recreational clubs operate within a multi-faceted, labor-intensive service industry. In practical operation, although the core concern is "people-centered", there are many individual variations in circumstances that create a high number of potential risks. Failure to provide timely responses to these risks tends to result in damage and loss. Therefore, recreational clubs should implement a risk management approach that is proactive and preventive. Using scientific and objective methods, a risk manager works to prevent or mitigate the impact of various kinds of adverse events. Sources of risk for recreational clubs include "people," "events," "time," "location" and "objects". In order transform crisis into effective resolution, risk analysis should also focus on medical support, compliance with relevant laws and policies, and other operational and managerial aspects. To accomplish these goals, risk management should be a dynamic cycle of continuous prediction, assessment, review, and recalibration to changes in the environment. The process includes risk identification, risk assessment, response selection, practice strategy, and evaluation of effectiveness. In conclusion: Through risk management processes and related strategies, operators can effectively lower risk and related damages. Prevention of common accidents is also extremely important. This study brings together suggestions for dealing with common accidents of "people," "events," "time," "location" and "objects" as a reference for the benefit of related personnel. By risk management process, strategy, and prevention, this article attempts to effectively protect all participants' safety, especially the front-line service personnel and decision makers, so that they may effectively accomplish the function of risk management and transform the crisis into effective resolution.
期刊論文
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2.李俞麟、許富淑(20031200)。游泳俱樂部危機管理之探討。大專體育,69,101-106。new window  延伸查詢new window
3.黃蕙娟(20031200)。健身俱樂部相關法規之初探。中華體育季刊,17(4)=67,153-162。new window  延伸查詢new window
4.游淑霞、洪櫻花(20050800)。如何落實學校體育風險管理。大專體育,79,134-140。new window  延伸查詢new window
5.吳慶烜、林雅雲、吳佩蓮(20041200)。誰的權益?誰的保障?論休閒健康俱樂部定型化契約之合理性。旅遊管理研究,4(2),159-176。new window  延伸查詢new window
6.徐欽祥、徐欽賢(20051200)。戶外休閒活動風險管理之探討。運動教練科學,5,121-129。new window  延伸查詢new window
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8.蔡明達、沈易利(20070400)。運動俱樂部場地設施之風險管理。大專體育,89,105-111。new window  延伸查詢new window
9.Nilson, R. A.、Edginton, C. R.(1982)。Risk management: A tool for park and recreation administrators。Parks and Recreation,17(8),34-37。  new window
10.Christiansen, M. L.(1986)。How to avoid negligence suits: Reducing hazards to prevent injuries。Journal of Physical Education, Recreation & Dance,57(2),46-52。  new window
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12.董至聖(20021000)。運用ISO-9000品質標準提升學校運動場地之風險管理。大專體育,62,181-190。new window  延伸查詢new window
13.謝文偉、周麗華(20050400)。網球俱樂部設施安全管理之探討。大專體育,77,88-93。new window  延伸查詢new window
14.鄧家駒(1998)。風險管理。保險專刊,51,100-113。  延伸查詢new window
15.施致平、吳昭儒、許智惠、王菊霞(20030900)。大專院校體育主管風險管理認知與因應策略模式研究。體育學報,35,143-154。new window  延伸查詢new window
16.彭小惠(20020600)。風險管理應用於體育的理論與實務。中華體育季刊,16(2)=61,29-36。new window  延伸查詢new window
17.廖訓銓(19991200)。危機管理理論及分析之概述。立法院院聞,27(12)=320,83-101。  延伸查詢new window
18.劉碧華(19951200)。如何加強運動場地的安全管理。中華體育季刊,9(3)=35,8-14。new window  延伸查詢new window
19.江擇群、林國瑞(20000400)。體育運動風險管理之探討。北體學報,7,207-216。new window  延伸查詢new window
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21.歐陽金樹(19971200)。大專體育課運動意外傷害之風險管理。大專體育,34,97-101。new window  延伸查詢new window
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會議論文
1.簡貝伊、邱翼松(2010)。水域休閒活動風險管理認知與因應策略之研究。臺灣水域運動休閒論壇與學術研討會。臺南市:長榮大學。67-70。  延伸查詢new window
圖書
1.Horine, Larry(1999)。Administration of physical education and sport programs。Boston, MA:WCB/McGraw-Hill。  new window
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3.凌氮寶(1983)。企業經營風險。臺北市:華泰。  延伸查詢new window
4.程紹同、許振明、陳增朋、洪煌佳、王凱立、呂宏進(2004)。運動賽會管理:理論與實務。臺北:揚智文化。new window  延伸查詢new window
5.Head, G. L.、Horn, S. II(1991)。Essentials of risk management。Malvern, PA:Insurance Institute of America。  new window
6.Van der Smissen, B.(1990)。Legal liability and risk management of public and private entities: Sport and physical education, leisure services, recreation and parks, camping and adventure activities。Cincinnati, OH:Anderson。  new window
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8.宋明哲(1990)。現代風險管理。台北:五南圖書出版有限公司。  延伸查詢new window
單篇論文
1.Belev, G. C.(1990)。Minimizing Risk in High Technology Programs,AACE Transactions。  new window
圖書論文
1.張培廉(1992)。東北角海域溺水事件之研究。東北角海岸風景特定區海域活動安全講習專輯。臺北市:交通部觀光局。  延伸查詢new window
 
 
 
 
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