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題名:A Qualitative Study on Perceived Value and Loyalty: A Moderated-Mediation Framework
書刊名:Corporate Management Review
作者:周鉦凱陳美良
作者(外文):Chou, Cheng-kaiChen, Mei-liang
出版日期:2016
卷期:36:2
頁次:頁105-122
主題關鍵詞:CSR disclosure qualityPerceived brand prestigeCustomer satisfactionLoyaltySignaling theory
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(6) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:6
  • 共同引用共同引用:7
  • 點閱點閱:10
期刊論文
1.DeTienne, K. B.、Lewis, L. W.(2005)。The Pragmatic and Ethical Barriers to Corporate Social Responsibility Disclosure: The Nike Case。Journal of Business Ethics,60(4),359-376。  new window
2.Sen, Sankar、Bhattacharya, Chitra Bhanu、Korschun, Daniel(2006)。The Role of Corporate Social Responsibility in Strengthening Multiple Stakeholder Relationships: A Field Experiment。Journal of the Academy of Marketing Science,34(2),158-166。  new window
3.Turker, Duygu(2009)。Measuring Corporate Social Responsibility: A Scale Development Study。Journal of Business Ethics,85(4),411-427。  new window
4.Suh, J. C.、Yi, Youjae(2006)。When brand attitudes affect the customer satisfaction-loyalty relation: The moderating role of product involvement。Journal of Consumer Psychology,16(2),145-155。  new window
5.Henard, D. H.、Dacin, P. A.(2010)。Reputation for product innovation: Its impact on consumers。Product Development & Management Association,27(3),321-335。  new window
6.Sanchez-Franco, M. J.、Ramos, A. F. V.、Velicia, F. A. M.(2009)。The moderating effect of gender on relationship quality and loyalty toward Internet service providers。Information & Management,46(3),196-202。  new window
7.Slater, S. F.、Narver, J. C.(2000)。Intelligence Generation and Superior Customer Value。Journal of The Academy of Marketing Science,28(1),120-127。  new window
8.Phau, Ian、Teah, Min(2009)。Devil wears (counterfeit) Prada: A study of antecedents and outcomes of attitudes towards counterfeits of luxury brands。Journal of Consumer Marketing,26(1),15-27。  new window
9.Homburg, C.、Giering, A.(2001)。Personal characteristics as moderators of the relationship between customer satisfaction and loyalty: An empirical analysis。Psychology & Marketing,18(1),43-66。  new window
10.Hess, R. L. Jr.、Ganesan, S.、Klein, N. M.(2003)。Service failure and recovery: The impact of relationship factors on customer satisfaction。Journal of the Academy of Marketing Science,31(2),127-145。  new window
11.Boulding, William、Kirmani, Amna(1993)。A Consumer-side Experimental Examination of Signaling Theory: Do Consumers Perceive Warranties as Signals of Quality?。Journal of Consumer Research,20(1),111-123。  new window
12.Bagnoli, Mark、Watts, Susan G.(2003)。Selling to Socially Responsible Consumers: Competition and the Private Provision of Public Goods。Journal of Economics and Management Strategy,12(3),419-445。  new window
13.Kirmani, Amna、Sood, Sanjay、Bridges, Sheri(1999)。The Ownership Effect in Consumer Responses to Brand Line Stretches。Journal of Marketing,63(1),88-101。  new window
14.Baumeister, Roy F.、Vohs, Kathleen D.、DeWall, C. Nathan、Zhang, Liqing(2007)。How emotion shapes behavior: Feedback, anticipation, and reflection, rather than direct causation。Personality and Social Psychology Review,11(2),167-203。  new window
15.Ashley, C.、Gillespie, E. A.、Noble, S. M.(2016)。The effect of loyalty program fees on program perceptions and engagement。Journal of Business Research,69(2),964-973。  new window
16.Baek, T. H.、Kim, J.、Yu, J. H.(2010)。The differential roles of brand credibility and brand prestige in consumer brand choice。Psychology and Marketing,27(7),662-678。  new window
17.Becker-Olsen, K. L.、Cudmore, B. A.、Hill, R. P.(2006)。The impact of perceived corporate social responsibility on consumer behaviour。Journal of Business Research,59(1),46-53。  new window
18.Berens, G.、van Riel, C. B. M.、van Rekom, J.(2007)。The CSR-quality trade-off: When can corporate social responsibility and corporate ability compensate each other?。Journal of Business Ethics,74(3),233-252。  new window
19.Chang, E.、Lee, K.(2002)。Underlying values of prestige seeking and its influence on brand loyalty in clothing consumption。International Journal of Costume Culture,5(2),102-114。  new window
20.張焯然、蔡錦堂、林哲群(20160600)。Simplifying the Valuation of Reverse Annuity Mortgages。交大管理學報,36(1),97-123。new window  延伸查詢new window
21.Chen, X.、Huang, Q.、Davison, R. M.(2017)。The role of website quality and social capital in building buyers' loyalty。International Journal of Information Management,37(1),1563-1574。  new window
22.周慧君、楊國彬、邱郁仁(20160600)。Coupled Open Innovation and Innovation Performance Outcomes: Roles of Absorptive Capacity。交大管理學報,36(1),37-68。new window  延伸查詢new window
23.Ergin, E. A.、Akbay, H. O.(2010)。Consumers' purchase intentions for foreign products: An empirical research study in Istanbul, Turkey。International Business and Economics Research Journal,9(10),115-122。  new window
24.Espejel, J.、Fandos, F.、Flavián, F.(2008)。Consumer satisfaction: A key factor of consumer loyalty and buying intention of a PDO food product。British Food Journal,110(9),865-881。  new window
25.Ho, C. T.、Wei, C. L.(2016)。Effects of outsourced service providers' experiences on perceived service quality: A signaling theory framework。Industrial Management and Data Systems,116(8),1656-1677。  new window
26.Karadeniz, Mustafa(2010)。The relationship marketing approach and strategies in retailing management to constitute customer and brand loyalty。Journal of Naval Sciences and Engineering,6(1),15-26。  new window
27.劉芬美、蔡淵輝(20160600)。Latent Trajectories of Competitive Heterogeneity: Bridging the Gap in Theories between Persistent Performance and Value Creation。交大管理學報,36(1),1-36。new window  new window
28.Liu, S. Q.、Mattila, A. S.(2016)。The influence of a "green" loyalty program on service encounter satisfaction。Journal of Services Marketing,30(6),576-585。  new window
29.Mickalowski, K.、Mickelson, M.、Keltgen, J.(2008)。Apple's iPhone launch: A case study in effective marketing。The Business Review, Cambridge,9(2),283-288。  new window
30.Naik, P. A.、Prasad, A.、Sethi, S. P.(2008)。Building brand awareness in dynamic oligopoly markets。Management Science,54(1),129-138。  new window
31.Pappu, R.、Quester, P. G.(2016)。How does brand innovativeness affect brand loyalty?。European Journal of Marketing,50(1/2),2-28。  new window
32.Patterson, P.(2016)。Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services。Journal of Services Marketing,30(5),485-489。  new window
33.Podnar, K.(2008)。Guest editorial: Communicating corporate social responsibility。Journal of Marketing Communications,14(2),75-81。  new window
34.Said, R.、Yuserrie, H. Z.、Hasnah, H.(2009)。The relationship between corporate social responsibility disclosure and corporate governance characteristics in Malaysia public listed companies。Social Responsibility Journal,5(2),212-226。  new window
35.Sirsly, C. T.、Lamertz, K.(2008)。When does a corporate social responsibility initiative provide a first-mover advantage?。Business and Society,47(3),343-369。  new window
36.Stanaland, A. J. S.、Lwin, M. O.、Murphy, P. E.(2011)。Consumer perceptions of the antecedents and consequences of corporate social responsibility。Journal of Business Ethics,102(1),47-55。  new window
37.Su, M.、Rao, V. R.(2010)。New product preannouncement as a signaling strategy: An audience-specific review and analysis。Journal of Product Innovation Management,27(5),658-672。  new window
38.王明昌、鄭揚耀、周邦營(20160600)。Effects of Individual Margin Requirement and Risk Preference on Individual Margin Trading。交大管理學報,36(1),69-96。new window  延伸查詢new window
39.Xiao, L.、Guo, Z.、D'Ambra, J.、Fu, B.(2016)。Building loyalty in e-commerce: Towards a multidimensional trust-based framework for the case of China。Program,50(4),431-461。  new window
40.Zhang, J.、Li, H.、Yan, R.、Johnston, C.(2016)。Examining the signaling effect of e-tailers' return policies。Journal of Computer Information Systems,56(1),1-10。  new window
41.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science,25(2),139-153。  new window
42.Vargo, Stephen L.、Lusch, Robert F.(2004)。Evolving to a new dominant logic for marketing。Journal of Marketing,68(1),1-17。  new window
43.Connelly, Brian L.、Certo, S. Trevis、Ireland, R. Duane、Reutzel, Christopher R.(2011)。Signaling Theory: A Review and Assessment。Journal of Management,37(1),39-67。  new window
44.Flint, D. J.、Blocker, C. P.、Boutin, P. J. Jr.(2011)。Customer value anticipation, customer satisfaction and loyalty: An empirical examination。Industrial Marketing Management,40(2),219-230。  new window
45.Spence, Michael(1973)。Job Market Signaling。The Quarterly Journal of Economics,87(3),355-374。  new window
46.Turban, Daniel B.、Greening, Daniel W.(1997)。Corporate social performance and organizational attractiveness to prospective employees。Academy of Management Journal,40(3),658-672。  new window
47.Lemon, Katherine N.、White, Tiffany Barnett、Winer, Russell S.(2002)。Dynamic customer relationship management: Incorporating future considerations into the service retention decision。Journal of Marketing,66(1),1-14。  new window
48.Du, Shuili、Bhattacharya, C. B.、Sen, Sankar(2007)。Reaping Relational Rewards from Corporate Social Responsibility: The Role of Competitive Positioning。International Journal of Research in Marketing,24(3),224-241。  new window
49.Chatman, Jennifer A.(1989)。Improving interactional organizational research: A model of person-organization fit。Academy of Management Review,14(3),333-349。  new window
50.Hwang, J.、Hyun, S. S.(2012)。The antecedents and consequences of brand prestige in luxury restaurants。Asia Pacific Journal of Tourism Research,17(6),656-683。  new window
51.Steenkamp, Jan-Benedict E. M.、Batra, Rajeev、Alden, Dana L.(2003)。How perceived brand globalness creates brand value。Journal of International Business Studies,34(1),53-65。  new window
52.Vigneron, Franck、Johnson, Lester W.(1999)。A Review and a Conceptual Framework of Prestige-Seeking Consumer Behavior。Academy of Marketing Science Review,2(1),1-15。  new window
53.McWilliams, Abagail、Siegel, Donald S.(2001)。Corporate Social Responsibility: A theory of the Firm Perspective。Academy of Management Review,26(1),117-127。  new window
54.Sen, Sankar、Bhattacharya, Chitra Bhanu(2001)。Does doing Good Always Lead to Doing Better: Consumer Relations to Corporate Social Responsibility。Journal of Marketing Research,38(2),225-244。  new window
會議論文
1.Deselnicu, O.、Costanigro, M.、Thilmany, D.(2012)。Corporate social responsibility initiatives and consumer preferences in the dairy industry。The Agricultural and Applied Economics Association's 2012 AAEA Annual Meeting。Seattle, WA。  new window
2.Houston, M. B.、Hennig-Thurau, T.、Spann, M.、Skiera, B.(2008)。Consumer anticipation of new products: Conceptualization and empirical evidence regarding pre-release buzz。AMA Summer Educators' Conference,52-53。  new window
圖書
1.McCarthy, E. Jerome、Perreault, W. D. Jr.(1987)。Basic Marketing: A Managerial Approach。Homewood, IL:Richard D. Irwin, Inc.。  new window
2.Kapferer, J. N.(2012)。The new strategic brand management: Advanced insights and strategic thinking。Kogan Page。  new window
3.Johnston, R. E.、Bate, J. D.(2013)。The power of strategy innovation: a new way of linking creativity and strategic planning to discover great business opportunities。New York, NY:AMACOM。  new window
4.McEwen, W. J.(2005)。Married to the brand: Why consumers bond with some brands for life。Gallup Press。  new window
5.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
其他
1.Coach, B. H. E.(2012)。Raving fan customers: Creating customer-focused teams,http://devinchughes.com/2012/10/raving-fan-customers-%20creating-customer-focused-teams/#comments。  new window
2.Dubois, B.,Czellar, S.(2002)。Prestige brands or luxury brands? An exploratory inquiry on consumer perceptions,http://archive-ouverte.unige.ch/unige:5816。  new window
3.McGowan, G.(20130130)。Lessons in corporate social responsibility and loyalty: How the two go hand in hand with new technology,http://blog.retail-merchandiser.com/?p=263。  new window
4.Pfanner, E.(2007)。On advertising: Luxury gets less flashy,http://www.iht.com/articles/2007/07/29/business/ad30.php。  new window
5.Starbucks Coffee Company(2007)。Starbucks Corporation Corporate Social Responsibility,http://www.starbucks.com/assets/4dd6216d0fd0400f8689eceba0497e04.pdf。  new window
 
 
 
 
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13. Effects of Individual Margin Requirement and Risk Preference on Individual Margin Trading
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