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題名:探討推薦資訊對品牌知名度與購買意願之干擾性--以網路書店為例
書刊名:管理資訊計算
作者:柴康偉蔡爭岳 引用關係郭諭樺蘇鳳茹
作者(外文):Chai, Kang-weiTsai, Cheng-yuehKuo, Yu-huaSu, Fong-ru
出版日期:2017
卷期:6:特刊3
頁次:頁40-50
主題關鍵詞:品牌知名度購買意願推薦資訊網路書店Brand awarenessRecommended informationOnline bookstore
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:16
隨著網路慢慢普及化,以往傳統實體書店已逐步擴展至網路虛擬商店形式,在現今網路的新世代下,許多人為求方便性以及講求效率化,讓網路購物已成為當前資訊社會的新潮流。本研究首先從人口統計變項來檢視四個不同構面的差異性,接著探討干擾變項「推薦資訊」是對自變項「品牌知名度」及依變項「購買意願」模式的影響性,研究採用問卷調查法,對象以台南某科技大學的學生為對象,對所得 資料藉由SPSS統計套裝軟體,以敘述統計分析、獨立樣本t檢定、單因子變異數分析與層級迴歸等分析法分析資料。研究結果發現:(1)消費者的不同人口統計變項對品牌知名度、推薦資訊及購買意願有著顯著影響;(2)當消費者對網路書店之品牌知名度越認同時,則提高其對網路書店商品之購買意願;(3)網路書店之品牌知名度對網路書店商品購買意願的關係,並未受到網路書店所提供之推薦資訊的干擾。但消費者在高推薦資訊與低推薦資訊的狀態下,對品牌知名度及購買意願上是有所差異的。
With the gradual popularization of the network, the general physical bookstore has been gradually extended to open an online store in the internet. In the new internet generation of users, many people emphasis on the convenience and efficiency, so that online shopping has become the new trend of the current society. This study first examined the differences in the four different facets from the demographic variables, and then explores the influence of the moderator, 'recommendation information', on between 'brand awareness' and 'purchase intention'. In this paper, the data collected by the questionnaire were analyzed by SPSS statistical software for descriptive statistical analysis, independent sample t test, one-way ANOVA and hierarchical regression analysis. The results show that: (1) different demographic variables of consumers have significant influences on brand awareness, recommended information and purchase intention; (2) when customers are more aware of the brand awareness of online bookstores, they will increase their willingness to purchase online bookstore merchandise; (3) the relationship between online bookstore brand awareness and online bookstore merchandise purchase intention has not been significantly moderated by the online bookstore recommended information. But customers in the high or low recommended information classification, there are statistically significant differences between their brand awareness and purchase intention.
期刊論文
1.Hoffman, D. L.、Novak, T. P.(1996)。Marketing in hypermedia computermediated environments: conceptual foundations。Journal of Marketing,60(3),50-68。  new window
2.Dodds, B. W.、Monroe, K. B.、Grewal, D.(1991)。Effects of price, bands and store information on buyers' product evaluation。Journal of Marketing Research,28(3),307-319。  new window
3.Zeithaml, V. A.、Parasuraman, A.、Molhotra, A.(2002)。Service quality through websites: A critical review of extant knowledge。Journal of Academy of Marketing Service,30(4),362-375。  new window
4.Aaker, David A.(1996)。Measuring Brand Equity Across Products and Markets。California Management Review,38(3),102-120。  new window
5.Kamins, M. A.、Marks, L. J.(1999)。The Perception of Kosher as a Third Party Certification Claim in Advertising for Familiar and Unfamiliar Brands。Journal of the Academy of Marketing Science,19(3),177-185。  new window
6.Keller, Kevin Lane(1993)。Conceptualizing, measuring, managing customer-based brand equity。Journal of Marketing,57(1),1-22。  new window
7.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An investigation into the determinants of consumer satisfaction。Journal of Marketing Research,19(4),491-504。  new window
8.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
9.Senecal, Sylvain、Nantel, Jacques(2004)。The Influence of Online Product Recommendations on Consumers' Online Choices。Journal of Retailing,80(2),159-169。  new window
10.Alford, Bruce L.、Biswas, Abhijit(2002)。The Effects of Discount Level, Price Consciousness, and Sale Proneness on Consumers' Price Perception and Behavior Intention。Journal of Business Research,55(9),775-783。  new window
11.Lichtenstein, Donald R.、Ridgway, Nancy M.、Netemeyer, Richard G.(1993)。Price Perceptions and Consumer Shopping Behavior: A Field Study。Journal of Marketing Research,30(2),234-245。  new window
圖書
1.Sasser, W. E.、Olsen, R. P.、Wyckoff, D. D.(1978)。Management of Service Operations: Text, Cases, and Readings。Allyn and Bacon。  new window
2.Juran, Joseph M.(1989)。Juran on Leadership for Quality: An Executive Handbook。Free Press。  new window
3.Cronroos, C.(1982)。Strategic management and marketing in the service sector。Cambridge, MA:Marketing Science Institute。  new window
4.Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。  new window
 
 
 
 
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