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題名:客戶滿意度在企業社會責任、企業聲譽及信譽之間所發生的影響:以臺灣農會信用部為例
書刊名:臺灣銀行季刊
作者:呂玲香唐永雄黃荻荃
出版日期:2017
卷期:68:4
頁次:頁65-91
主題關鍵詞:企業社會責任客戶滿意度社會道德環保企業信譽及聲譽
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:2
  • 點閱點閱:134
期刊論文
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29.Hur, Won-Moo、Kim, Hanna、Woo, Jeong(2014)。How CSR Leads to Corporate Brand Equity: Mediating Mechanisms of Corporate Brand Credibility and Reputation。Journal of Business Ethics,125(1),75-86。  new window
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35.Lacey, R.、Close, A. G.、Finney, R. Z.(2012)。The pivotal roles of product knowledge and corporate social responsibility in event sponsorship effectiveness。Journal of Business Research,63,1222-1228。  new window
36.Lai, C.-C.(1991)。The role of cooperatives in colonial Taiwan 1913-1945。South African Journal of Economic History,6(1),81-90。  new window
37.Lee, K.-C.、Shen, D.-B.(2014)。A Study on Factors in Integrated Operational Risk of Credit Departments of Farmers' Associations in Taiwan。Journal of Accounting, Finance & Management Strategy,9(2),73-106。  new window
38.Lepoutre, J.、Dentchev, N. A.、Heene, A.(2007)。Dealing With Uncertainties When Governing CSR Policies。Journal of Business Ethics,73,391-408。  new window
39.Lin, P.-W.(2002)。Cost efficiency analysis of commercial bank mergers in Taiwan。International Journal of Management,19(3),408-418。  new window
40.Marin, L.、Ruiz, S.(2007)。"I need you too!" Corporate identity attractiveness for consumers and role of social responsibility。Journal of Business Ethics,71(1),245-260。  new window
41.Mattila, M.(2009)。Corporate social responsibility and image in organizations: for the insiders or the outsiders?。Social Responsibility Journal,5(4),540-549。  new window
42.McDonald, L. M.、Lai, C. H.(2011)。Impact of corporate social responsibility initiatives on Taiwanese banking customers。International Journal of Bank Marketing,29(1),50-63。  new window
43.Moeller, S.(2010)。Characteristics of services--a new approach uncovers their value。Journal of Services Marketing,24(5),359-368。  new window
44.Mulki, J. P.、Jaramillo, F.(2011)。Ethical reputation and value received: customer perceptions。International Journal of Bank Marketing,29(5),358-372。  new window
45.Nehme, A.、Charbel, E.、Aline, T.(2013)。The CSR's influence on customer behavior in the Lebanese banking sector。International Strategic Management Review,1,41-58。  new window
46.Parkes, C.、Scully, J.、Anson, S.(2010)。CSR and the "underserving": a role for the state, civil society and business?。International Journal of Sociology and Social Policy,30(11/12),697-708。  new window
47.Pérez, A.、del Bosque, I. R.(2012)。The role of CSR in the corporate identity of banking service providers。Journal of Business Ethics,108(2),145-166。  new window
48.Pérez, A.、del Bosque, I. R.(2014)。Customer CSR expectations in the banking industry。International Journal of Bank Marketing,32(3),223-244。  new window
49.Pérez, A.、del Bosque, I. R.(2015)。How customer novelty seeking influences customer CSR perceptions。Marketing Intelligence & Planning,33(4),486-507。  new window
50.Pérez, A.、del Bosque, I. R.(2015)。How customers construct corporate social responsibility images: Testing the moderating role of demographic characteristics。BRQ Business Research Quarterly,18,127-141。  new window
51.Poetz, K.、Haas, R.、Balzarova, M.(2013)。CSR schemes in agribusiness: opening the black box。British Food Journal,115(1),47-74。  new window
52.Powell, S. M.(2011)。The nexus between ethical corporate marketing, ethical corporate identity and corporate social responsibility: An internal organisational perspective。European Journal of Marketing,45(9/10),1365-1379。  new window
53.Prior, F.、Argandoña, A.(2009)。Best Practices in Credit Accessibility and Corporate Social Responsibility in Financial Institutions。Journal of Business Ethics,87(1),251-265。  new window
54.Silberhorn, D.、Warren, R. C.(2007)。Defining corporate social responsibility: A view from big companies in Germany and the UK。European Business Review,19(5),352-372。  new window
55.Skinner, C.、Mersham, G.(2008)。Corporate social responsibility in South Africa: emerging trends。Society and Business Review,3(3),239-255。  new window
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57.Souiden, N.、Kassim, N. M.、Hong, H. J.(2006)。The effect of corporate branding dimensions on consumers' product evaluation: A cross-cultural analysis。European Journal of Marketing,40(7/8),825-845。  new window
58.Spickett-Jones, J. G.、Kitchen, P. J.、Reast, J. D.(2004)。Social facts and ethical hardware: Ethics in the value proposition。Journal of Communication Management,8(1),68-82。  new window
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65.Kim, H. R.、Lee, M.、Lee, H. T.、Kim, N. M.(2010)。Corporate social responsibility and employee-company identification。Journal of Business Ethics,95(4),557-569。  new window
66.Creyer, Elizabeth H.(1997)。The influence of firm behavior on purchase intention: Do consumers really care about business ethics?。Journal of Consumer Marketing,14(6),421-432。  new window
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圖書
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其他
1.(2015)。台灣中央銀行年報2011 to 2015,http://www.cbc.gov.tw/public/Attachment/67289205371.pdf。  new window
2.台灣全國農會(2015)。台灣全國農會年報,http://www.farmer.org.tw/basic_report.aspx。  延伸查詢new window
3.Burmeister, L.,Ranis, G.,Wang, M.(2001)。Group behaviour and development: A comparison of Framers' Organisations in South Korea and Taiwan,Economic Growth Center, Yale University。  new window
圖書論文
1.Esen, E.(2013)。The influence of corporate social responsibility (CSR) activities on building corporate reputation。International Business, Sustainability and Corporate Social Responsibility。Group Publishing Limited。  new window
 
 
 
 
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