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題名:ERP系統使用績效之實證研究--使用資訊系統成功模式
書刊名:管理資訊計算
作者:林致榮陳棟樑 引用關係
作者(外文):Lin, Chih-jungChen, Tung-liang
出版日期:2018
卷期:7:特刊2
頁次:頁59-68
主題關鍵詞:資訊系統成功模式企業資源規劃系統滿意度ERPInformation systems success modelSatisfaction
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:2
  • 點閱點閱:15
企業資源規劃(ERP)系統在國內經過20年發展,已成為現代企業管理一項重要理論,本研究將以修正後資訊系統成功模式探討一家已導入使用ERP系統約10年的上櫃公司,對現有ERP系統進行滿意度調查。本研究以問卷調查方式進行資料蒐集,研究對象為個案公司內部有使用ERP系統之使用者,問卷發放時間為2017年10月1日至2017年10月31日止,共計1個月,回收之問卷經收集彙整並剔除無效問卷後,有效問卷共123份。本研究結果發現:1. 資訊品質、系統品質對於使用有正向影響。2. 資訊品質、系統品質對於使用者滿意度有正向影響。3.使用、使用者滿意度對於個人效益有正向影響。以上研究結果驗證DeLone and Mclean修正後資訊系統成功模式的理論,對於國內已導入使用ERP系統多年之企業,可提供員工繼續使用ERP系統或調整給予參考建議。
The Enterprise Resource Planning (ERP) system has been developing for 20 years and has become an important theory on contemporary business management In Taiwan. This study based on DeLone and Mclean's revised information system success model to discuss in depth the listed company that has been using the ERP system for about 10 years and the users' satisfaction. Furthermore, questionnaires were used for data collection. The subjects of the study were users of the ERP system in the company. The questionnaire was issued from October 1, 2017 to October 31, 2017 for one month, and collecting 123 valid questionnaires. There were three positive results reveled in the study: (1) information quality and System quality had positive impact on use; (2) information quality and System quality had positive impact on user satisfaction; (3) Use and user satisfaction had positive impact on personal benefits. The above research results verified the theory of DeLone and Mclean's revised information system success model. Thus, companies that have imported the ERP systems for many years successfully can advise employees to apply the ERP systems to business management effectively.
期刊論文
1.Urbach, N.、Smolnik, S.、Riempp, G.(2010)。An empirical investigation of employee portal success。Journal of Strategic Information Systems,19(3),184-206。  new window
2.Wu, J. H.、Wang, Y. M.(2006)。Measuring Kms success: A respecification of the DeLone and McLean's model。Information & Management,43(6),728-739。  new window
3.Petter, Stacie、McLean, Ephraim R.(2009)。A Meta-Analytic Assessment of the DeLone and McLean IS Success Model: An Examination of IS Success at the Individual Level。Information & Management,46(3),159-166。  new window
4.Laughlin, Stephen P.(1999)。An ERP Game Plan。Journal of Business Strategy,20(1),32-37。  new window
5.Seddon, P. B.、Kiew, M.-Y.(1996)。A partial test and development of DeLone and McLean's model of IS success。Australasian Journal of Information Systems,4(1),90-109。  new window
6.Petter, Stacie、DeLone, William、McLean, Ephraim(2008)。Measuring Information Systems Success: Models, Dimensions, Measures, and Interrelationships。European Journal of Information Systems,17(3),236-263。  new window
7.何淑熏、陳錦琮(20140700)。以D&M模式探討影響企業資訊系統服務品質之因素。創新與經營管理學刊,5(1),1-20。new window  延伸查詢new window
8.Ketikidis, P. H.、Koh, S. C. L.、Dimitradis, N.、Gunsekaran, A.、Kehajova, M.(2008)。The use of information systems for logistics and supply chain management in south east Europe: Current status and future direction。Omega,36(4),592-599。  new window
9.Bölen, M. C.(2015)。Validating Information Systems Success Model Within Open Education Context。Ekev Akademi Dergisi,64,101-114。  new window
10.Bylinsky, G.(19991122)。The Challengers Move In On ERP To remedy the shortcomings of enterprise resource planning systems, a fast-growing new industry is selling easy-to-install ERP modules and loads of enterprise extension software。FORTUNE Magazine。  new window
11.Candra, S.(2012)。ERP Implementation Success and Knowledge Capability。Procedia-Social and Behavioral Sciences,65,141-149。  new window
12.Hustad, E.、Haddara, M.、Kalvenes, B.(2016)。ERP and Organizational Misfits: An ERP Customization Journey。Procedia Computer Science,100,429-439。  new window
13.Roky, H.、Meriouh, Y. AI(2015)。Evaluation by Users of an Industrial Information System (XPPS) Based on the DeLone and McLean Model for IS Success。Procedia Economics and Finance,26,903-913。  new window
14.Rai, Arun、Lang, Sandra S.、Welker, Robert B.(2002)。Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis。Information Systems Research,13(1),50-69。  new window
15.DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research,3(1),60-95。  new window
16.Goodhue, Dale L.、Thompson, Ronald L.(1995)。Task-Technology Fit and Individual Performance。MIS Quarterly,19(2),213-236。  new window
17.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems,19(4),9-30。  new window
會議論文
1.Sedera, D.、Gable, G.、Chan, T.(2004)。A factor and structural equation analysis of the enterprise systems success measurement model。The 25th International Conference on Information Systems,449-464。  new window
學位論文
1.翁淑美(2010)。企業成功導入ERP系統之關鍵活動探索(碩士論文)。世新大學,臺北市。  延伸查詢new window
2.張倚菁(2017)。以修正後的資訊系統成功模型探討台灣企業採用ERP之效益分析(碩士論文)。中華大學。  延伸查詢new window
圖書
1.Likert, Rensis(1932)。A Technique for the Measurement of Attitudes。  new window
 
 
 
 
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