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題名:服務品質滿意度分析研究--以海科館潮境海洋中心為例
書刊名:醒吾學報
作者:文若安李永翔林群益蘇蜂鈞
作者(外文):Wen, Jo-anLee, Yung-shiangLin, Chun-yiSu, Feng-chun
出版日期:2019
卷期:59
頁次:頁1-20
主題關鍵詞:海洋科技博物館潮境海洋中心服務品質滿意度路徑分析National Museum of Marine Science & TechnologyChaojing Marine CenterService quality satisfactionPath analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:10
  • 點閱點閱:8
期刊論文
1.Goulding, Christina(2000)。The Museum Environment and the Visitor Experience。European Journal of Marketing,34(3/4),261-278。  new window
2.Dong, P.、Siu, N. Y. M.(2013)。Servicescape elements, customer predispositions and service experience: The case of theme park visitors。Tourism Management,36,541-551。  new window
3.Lee, Sangjae、Jeon, Sungil、Kim, Doyoung(2011)。The impact of tour quality and tourist satisfaction on tourist loyalty: The case of Chinese tourists in Korea。Tourism Management,32(5),1115-1124。  new window
4.Prayag, G.、Hosany, S.、Odeh, K.(2013)。The role of tourists' emotional experiences and satisfaction in understanding behavioral intentions。Journal of Destination Marketing & Management,2(2),118-127。  new window
5.Brunner-Sperdin, A.、Peters, M.、Strobl, A.(2012)。It is all about the emotional state: Managing tourists' experiences。International Journal of Hospitality Management,31(1),23-30。  new window
6.郭進財、黃文成、王維誠(20091200)。風景區觀光吸引力與滿意度之研究--以阿里山國家風景區為例。休閒產業管理學刊,2(3),52-67。new window  延伸查詢new window
7.Wakefield, Kirk L.、Blodgett, Jeffrey G.(1996)。The effect of the servicescape on customers' behavioral intentions in leisure service settings。Journal of Services Marketing,10(6),45-61。  new window
8.塗三賢、汪大雄、林振榮(20000600)。扇平森林生態科學園遊憩滿意度分析--LISREL模型之應用。臺灣林業科學,15(2),189-200。  延伸查詢new window
9.Bolton, Ruth N.、Drew, James H.(1991)。The Multistage Model of Customer's Assessments of Service Quality and Value。Journal of Consumer Research,17(3),375-384。  new window
10.Taylor, S. A.、Baker, T. L.(1994)。An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions。Journal of Retailing,70(2),163-178。  new window
11.陳鎮東(20000700)。海洋永續發展。環境科學技術教育專刊,18,43-51。  延伸查詢new window
12.Sheng, C. W.、Chen, M. C.(2012)。A study of experience expectations of museum visitors。Tourism Management,33(1),53-60。  new window
13.Oliver, R. L.(1981)。Measurement and evaluation of satisfaction progress in retail settings。Journal of Customer Research,14(3),495-507。  new window
14.Singh, J.(1991)。Understanding the structure of consumer satisfaction evaluation of service delivery。Journal of Academy of Marketing Science,19(3),223-224。  new window
15.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika,39(1),31-36。  new window
16.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing,52(2),35-48。  new window
17.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
18.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
19.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research,19(4),491-504。  new window
20.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing,56(2),57-71。  new window
21.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
22.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
會議論文
1.邱文彥(1998)。我國「海洋政策白皮書」架構初論。國際海洋年「海洋海軍科技」研討會論文集,13-36。  延伸查詢new window
圖書
1.黃俊英(2007)。多變量分析。翰蘆出版社。  延伸查詢new window
2.Hampel, D. J.(1977)。Consumer Satisfaction With The Home Buying Process: Conceptualization and Dissatisfaction。Cambridge, Mass:Marketing Science Institute。  new window
3.Bentler, P. M.(1989)。EQS Structural Equations Program Manual。BMDP Statistical Software。  new window
4.Becker, F. D.(1981)。Workspace: Creating environments in organizations。New York:Praeger。  new window
5.Kotler, P.、Armstrong, G.(2006)。Principles of Marketing。NJ:Prentice-Hall。  new window
6.Rapport, A.(1977)。Human aspects of urban from: towards a man-environment approach to urban from and design。NY:Pergamon Press。  new window
7.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
8.Spicer, John(2005)。Making sense of multivariate data analysis。Sage。  new window
9.Kotler, Philip(1999)。Marketing management: analysis, planning, implementation and control。Prentice-Hall。  new window
10.Hair, J. F. J.、Black, W. C.、Babin, B. J.、Anderson, R. E.、Tatham, R. L.(2006)。Multivariate Data Analysis。Prentice-Hall。  new window
其他
1.秦裕傑,張譽騰(1990)。西歐博物館制度與營運考察報告,台中:國立自然科學博物館。  延伸查詢new window
 
 
 
 
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