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引文資料
題名:
臺灣壽險業務人員情緒智能與工作績效之關係:以性別作為調節變項
書刊名:
管理資訊計算
作者:
魏筱昀
作者(外文):
Wei, Siao-yun
出版日期:
2019
卷期:
8:2
頁次:
頁1-10
主題關鍵詞:
壽險業務
;
情緒智能
;
工作績效
;
性別
;
Life insurance business
;
Emotional intelligence
;
Job performance
;
Gender
原始連結:
連回原系統網址
相關次數:
被引用次數:期刊(
3
) 博士論文(0) 專書(0) 專書論文(0)
排除自我引用:
3
共同引用:0
點閱:5
壽險業務在文明社會中已是成熟的社會互助制度,對於人民生活的保障相當重要,然而此項商業活動的推展,始終仰賴各家保險公司壽險業務人員的推廣宣傳,藉由人際互動傳播的方式來促成交易,可謂是與顧客產生高度接觸的行銷活動,這也意味著壽險業務人員必須隨時保持自己情緒在良好的狀態,才能克服困難與持續創造績效;壽險產業的女性業務員相對較多,此現象亦值得探究,故以性別做為調節變項,希冀探求不同性別之情緒智能對工作績效關係之相對差異。本研究以台灣壽險業務人員為對象,以問卷調查方式蒐集資料,探討其情緒智能與工作績效之間的關聯性,使用敘述統計、驗證性因素分析與層級迴歸分析以估計資料,瞭解情緒智能對於工作績效的正向預測力,值得一提的是,男性與女性業務人員在情緒智能對工作績效之關係顯著不同,此項研究結果可以進一步提供結論與建議使實務界有所啟示。
以文找文
Life insurance business is a mature social mutual assistance system in civilized society, which is very important for the protection of people's lives. However, the promotion of this business activity always relies on the promotion and promotion of life insurance business personnel of various insurance companies, and the way of interpersonal interaction. To facilitate transactions, a marketing activity is highly exposed to customers. This means that life insurance business personnel must keep their emotions in good condition at all times in order to overcome difficulties and continuously create performance. Based on the Taiwan life insurance business personnel, this study used a questionnaire survey to explore the correlation between emotional intelligence and job performance. Descriptive statistics, confirmatory factor analysis, and hierarchical regression analysis used to estimate the data. Positive predictive power, it is worth mentioning that the relationship between emotional intelligence and job performance is not the same for male and female business personnel. The results of this study can further provide conclusions and suggestions to enlighten the practical community.
以文找文
期刊論文
1.
Menges, J. I.、Tussing, D. V.、Wihler, A.、Grant, A. M.(2017)。When job performance is all relative: How family motivation energizes effort and compensates for intrinsic motivation。Academy of Management Journal,60(2),695-719。
2.
Masa'deh, Ra'ed、Shannak, R.、Maqableh, M.、Tarhini, A.(2017)。The impact of knowledge management on job performance in higher education: The case of the University of Jordan。Journal of Enterprise Information Management,30(2),244-262。
3.
Wong, Chi-Sum、Law, Kenneth S.(2002)。The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study。The Leadership Quarterly,13(3),243-274。
4.
Landers, R. N.、Bauer, K. N.、Callan, R. C.(2017)。Gamification of task performance with leaderboards: A goal setting experiment。Computers in Human Behavior,71,508-515。
5.
Lea, R. G.、Qualter, P.、Davis, S. K.、Pérez-González, J. C.、Bangee, M.(2018)。Trait emotional intelligence and attentional bias for positive emotion: an eye tracking study。Personality and Individual Differences,128,88-93。
6.
Miners, C. T.、Côté, S.、Lievens, F.(2018)。Assessing the validity of emotional intelligence measures。Emotion Review,10(1),87-95。
7.
Montano, D.、Reeske, A.、Franke, F.、Hüffmeier, J.(2017)。Leadership, followers' mental health and job performance in organizations: A comprehensive meta-analysis from an occupational health perspective。Journal of Organizational Behavior,38(3),327-350。
8.
Pradhan, S.、Pradhan, R. K.(2015)。An empirical investigation of relationship among transformational leadership, affective organizational commitment and contextual performance。Vision,19(3),227-235。
9.
Wilson, C. A.、Saklofske, D. H.(2018)。The relationship between trait emotional intelligence, resiliency, and mental health in older adults: the mediating role of savouring。Aging & mental health,22(5),646-654。
10.
Cummins, J. D.、Rubio-Misas, M.、Vencappa, D.(2017)。Competition, efficiency and soundness in European life insurance markets。Journal of Financial Stability,28,66-78。
11.
Muduli, A.、Raval, D.(2018)。Examining the role of work context, transfer design and transfer motivation on training transfer: Perspective from an Indian insurance industry。European Journal of Training and Development,42(3/4),266-282。
12.
Briggs, E.、Kalra, A.、Agnihotri, R.(2018)。Contrasting effects of salespeople's emotion appraisal ability in a transaction-oriented environment。Journal of Business & Industrial Marketing,33(1),84-94。
13.
Chi, N. W.、Wang, I. A.(2018)。The relationship between newcomers' emotional labor and service performance: The moderating roles of service training and mentoring functions。The International Journal of Human Resource Management,29(19),2729-2757。
14.
Han, K. M.、Shin, C.、Yoon, H. K.、Ko, Y. H.、Kim, Y. K.、Han, C.(2018)。Emotional labor and depressive mood in service and sales workers: Interactions with gender and job autonomy。Psychiatry research,267,490-498。
15.
Lin, C. Y. Y.(2002)。Empowerment in the service industry: An empirical study in Taiwan。The Journal of Psychology,136(5),533-554。
16.
Singh, R.、Singh, R. K.、Banerji, D.(2018)。Emotion regulation-natural reward strategy linkage and its impact on sales performance: the mediating impact of salesmanship skills。Journal of Business & Industrial Marketing,33(3),353-364。
17.
Yelkur, Rama、Chakrabarty, Subhra(2006)。Gender differences in service quality expectations in the fast food industry。Services Marketing Quarterly,27(4),141-151。
18.
Mayer, John D.、Salovy, Peter(1990)。Emotional intelligence。Imagination, Cognition and Personality,9(3),185-211。
19.
Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。
20.
Farrell, Andrew M.(2010)。Insufficient discriminant validity: A comment on Bove, Pervan, Beatty, and Shiu (2009)。Journal of Business Research,63(3),324-327。
21.
Kuijpers, Renske E.、Van der Ark, L. Andries、Croon, Marcel A.(2013)。Testing hypotheses involving Cronbach's alpha using marginal models。British Journal of Mathematical and Statistical Psychology,66(3),503-520。
22.
Borman, Walter C.、Motowidlo, Stephan J.(1997)。Task performance and contextual performance: The meaning for personnel selection research。Human Performance,10(2),99-109。
23.
Hinkin, Timophy R.(1998)。A Brief Tutorial on the Development of Measures for Use in Survey Questionnaire。Organizational Research Methods,1(1),104-121。
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