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題名：組織整合、服務品質與績效管理間之關係--以保全與公寓大廈管理維護業為例
書刊名：中原企管評論
作者：張東生／周立明／朱鳳琪
作者(外文)：Chang, Dong-shang／Chou, Li-ming／Chu, Feng-chi
出版日期：2019
卷期：17:2
頁次：頁1-20
主題關鍵詞：組織整合；服務品質；績效管理；結構方程模式；Organizational integration；Service quality；Performance management；Structural equation modeling
原始連結：連回原系統網址new window
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  • 點閱點閱:5
期刊論文
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3.Pablo, A. L.(1994)。Determinants of Acquisition Integration Level: A Decision-Making Perspective。Academy of Management Journal，37(4)，803-836。  new window
4.Ployhart, R. E.、Weekly, J. A.、Baughman, K.(2006)。The structure and function of human capital emergence: A multilevel examination of the attraction-selection-attrition model。Academy of Management Journal，49(4)，661-677。  new window
5.Boyd, E. E.、Cone, H.(1997)。Building a High-Performance Board。Association Management，49(1)，67-72。  new window
6.Woon, Ka-shing、Ennew, Christine T.(2005)。Measuring business-to-business professional service quality and its consequences。Journal of Business Research，58(9)，1178-1185。  new window
7.Eccles, R. G.、Pyburn, P. J.(1992)。Creating a Comprehensive System to Measure Performance。Management Accounting，74(4)，41-44。  new window
8.Harris, Kim、Baron, Steve(2004)。Consumer-to-consumer conversations in service settings。Journal of Service Research，6(3)，287-303。  new window
9.Germain, R. N.(1996)。The Role of Context and Structure in Radical and Incremental Logistics Innovation Adoption。Journal of Business Research，35(2)，117-127。  new window
10.Argote, L.、Beckman, S. L.、Epple, D.(1990)。The persistence and transfer of learning in industrial settings。Management Science，36(2)，140-154。  new window
11.Kettinger, W. J.、Lee, C. C.(1997)。Pragmatic Perspectives on the Measurement of Information Systems Service Quality。MIS Quarterly，21(2)，223-240。  new window
12.Buttle, F.(1996)。SERVQUAL: Review, critique, research agenda。European Journal of Marketing，30(1)，8-32。  new window
13.Lubatkin, Michael(1983)。Mergers and the Performance of the Acquiring Firm。Academy of Management Review，8(2)，218-225。  new window
14.Fishbein, M.(1963)。An investigation of the relationships between beliefs about an object and the attitude toward that object。Human Relations，16(3)，233-239。  new window
15.Hoelter, John W.(1983)。The Analysis of Covariance Structures: Goodness-of-fit Indices。Sociological Methods and Research，11(3)，325-344。  new window
16.Schneider, B.、Parkington, J. J.、Buxton, V. M.(1980)。Employee and Customer Perceptions of Service in Banks。Administrative Science Quarterly，25(2)，252-267。  new window
17.Vera, Dusya、Crossan, Mary(2004)。Strategic leadership and organizational learning。Academy of Management Review，29(2)，222-240。  new window
18.Wolfinbarger, M.、Gilly, M. C.(2001)。Shopping online for freedom, control, and fun。California Management Review，43(2)，34-55。  new window
19.Gray, Judy、Laidlaw, H.(2004)。Improving the Measurement of Communication Satisfaction。Management Communication Quarterly，17(3)，425-448。  new window
20.Duncan, E.、Elliott, G.(2002)。Customer service quality and financial performance among Australian retail financial institutions。Journal of Financial Services Marketing，7(1)，25-41。  new window
21.Hartline, Michael D.、Ferrell, O. C.(1996)。The management of customer-contact service employees: An empirical investigation。Journal of Marketing，60(4)，52-70。  new window
22.Tsai, C. Y.、Horng, J. S.、Liu, C. H.、Hu, D. C.(2015)。Work environment and atmosphere: The role of organizational support in the creativity performance of tourism and hospitality organizations。International Journal of Hospitality Management，46，26-35。  new window
23.Larsson, Rikard、Finkelstein, Sydeny(1999)。Integrating strategic, organizational, and human resource perspectives on mergers and acquisitions: A case survey of synergy realization。Organization Science，10(1)，1-26。  new window
24.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing，66(1)，33-55。  new window
25.Doney, Patricia M.、Cannon, Joseph P.(1997)。An Examination of the nature of trust in buyer-seller relationships。Journal of Marketing，61(2)，35-51。  new window
26.Smith, J. Brock、Barclay, Donald W.(1997)。The effects of organizational differences and trust on the effectiveness of selling partner relationships。Journal of Marketing，61(1)，3-21。  new window
27.Teece, David J.、Pisano, Gary、Shuen, Amy(1997)。Dynamic Capabilities and Strategic Management。Strategic Management Journal，18(7)，509-533。  new window
28.Bentler, Paul M.、Chou, Chih-ping(1987)。Practical Issues in Structural Modeling。Sociological Methods and Research，16(1)，78-117。  new window
29.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
30.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research，4(3)，230-247。  new window
31.Aguinis, H.、Joo, H.、Gottfredson, R. K.(2011)。Why We Hate Performance Management: And Why We Should Love It。Business Horizom，54(6)，503-507。  new window
32.Shani, A. B.、Rogberg, M.(1994)。Quality, Strategy and Structural Configuration。Journal of Organizational Change Management，7(2)，15-30。  new window
33.Thorpe, R.、Beasley, T.(2004)。The Characteristics of Performance Management Research: Implications and Challenges。International Journal of Productivity and Performance Management，53(4)，334-344。  new window
34.Prince, J. T.、Simon, D. H.(2017)。The Impact of Mergers on Quality Provision: Evidence from the Airline Industry。The Journal of Industrial Economics，65(2)，336-362。  new window
35.Otley, D. T.、Berry, A. J.(1980)。Control, organisation and accounting。Accounting, Organizations and Society，5(2)，231-244。  new window
36.Lii, P.、Kuo, F. I.(2016)。Innovation-Oriented Supply Chain Integration for Combined Competitiveness and Firm Performance。International Journal of Production Economics，174，142-155。  new window
37.Levitt, Theodore(1972)。Production-Line Approach to Service。Harvard Business Review，50(5)，41-52。  new window
38.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science，24(1)，3-16。  new window
39.Grönroos, Christian(1988)。Service Quality: The Six Criteria of Good Perceived Service Quality。Review of Business，9(3)，10-13。  new window
40.Ajzen, Icek、Fishbein, Martin(1977)。Attitude-Behavior Relations: A Theoretical Analysis and Review of Empirical Research。Psychological Bulletin，84(5)，888-918。  new window
41.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
42.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
43.Chalmeta, R.、Campos, C.、Grangel, R.(2001)。References Architectures for Enterprise Integration。Journal of Systems and Software，57(3)，175-191。  new window
44.Moreno, L. M. D.(1988)。Quality Circles and Organisation Culture。International Journal of Quality & Reliability Management，5(4)，46-55。  new window
研究報告
1.Lehtinen, Uolevi、Lehtinen, Jarmo R.(1982)。Service quality: A study of quality dimensions。Helsinki：Service Management Institute。  new window
2.行政院主計總處(2018)。國民所得統計摘要--平均每人所得與消費。  延伸查詢new window
3.Brignall, S.(1992)。Performance Measurement Systems as Change Agents: A Case for Further Research。Warwick University。  new window
學位論文
1.Bunderson, J. S.(1998)。Professional and Administrative Value Patterns in Medical Group Practices(博士論文)。Minnesota University。  new window
圖書
1.Mathieu, J. E.、Martineau, J. W.(1997)。Individual and situational influences on training motivation。Improving training effectiveness in work organizations。Mahwah, NJ：Erlbaum。  new window
2.Walker, D.(1990)。Customer First: A strategy for Quality Service。Aldershot：Gower。  new window
3.Marks, M. L.、Mirvis, P. H.(1998)。Joining forces。Jossey-Bass。  new window
4.Armstrong, M.(2004)。Performance Management: Key Strategies and Practical Guidelines。London：Kogan Page。  new window
5.Lawrence, Paul R.、Lorsch, Jay W.(1969)。Organization and Environment: Managing Differentiation and Integration。Cambridge, MA：Harvard Business School Press。  new window
6.Oliver, Richard L.(1997)。Satisfaction: A Behavior Perspective on the Consumer。New York：McGraw-Hill。  new window
7.Eiglier, P.、Langeard, E.(1987)。Servuction, le marketing des services。Paris：McGraw-Hill。  new window
8.Kaplan, Robert S.、Norton, David P.(2000)。The Strategy-Focused Organization。Harvard Business School Press。  new window
9.Hatry, Harry P.(1999)。Performance Measurement: Getting Results。Washington, DC：The Urban Institute Press。  new window
10.Lawrence, Paul R.、Lorsch, Jay W.(1967)。Organization and Environment。Harvard Business School Press。  new window
11.Juran, J. M.(1992)。Juran on quality by design: The new steps for planning quality into goods and services。New York：The Free Press。  new window
12.Hammer, Michael、Champy, James(1993)。Reengineering the Corporation: A Manifesto for Business Revolution。Harper Business。  new window
13.Porter, Michael E.(1985)。Competitive Advantage。New York：Free Press。  new window
14.Litwin, G. H.、Stringer, R. A. Jr.(1968)。Motivation and organizational climate。Harvard University。  new window
15.丁志達(2003)。績效管理。揚智文化事業股份有限公司。  延伸查詢new window
16.林建煌(2016)。企業概論。臺北：華泰文化。  延伸查詢new window
17.張緯良(2017)。管理學。台北：雙葉。  延伸查詢new window
18.Sears, D. O.、Peplau, L. A.、Taylor, S. E.(1991)。Social psychology。Prentice-Hall International, Inc.。  new window
19.Bollen, Kenneth A.(1989)。Structural equations with latent variables。John Wiley & Sons, Inc.。  new window
20.Aguinis, H.(2009)。Performance management。Upper Saddle River, New Jersey：Pearson Prentice Hall。  new window
21.Aguinis, H.(2013)。Performance management。Pearson Prentice Hall。  new window
22.丁志達(2012)。人力資源管理診斷。揚智文化。  延伸查詢new window
23.榮泰生(2011)。企業管理。五南圖書。  延伸查詢new window
24.Cardy, R. L.(2004)。Performance Management: Concepts, Skills, and Exercises。M. E. Sharpe。  new window
25.Neely, A. D.(1998)。Performance Measurement: Why, What and How?。Economics Books。  new window
26.EFQM(1999)。Self-Assessment Guidelines for Companies。European Foundation for Quality Management。  new window
27.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
28.Kaplan, Robert S.、Norton, David P.(1996)。The Balanced Scorecard: Translating Strategy into Action。Boston：Harvard Business School Press。  new window
29.Robbins, S. P.、Judge, T. A.(2008)。Organizational Behavior。Upper Saddle River, NJ：Prentice-Hall。  new window
30.Procurement Executives' Association(1999)。Guide to a Balanced Scorecard Performance Management Methodology: Moving from Performance Measurement to Performance Management。Washington, D.C：Procurement Executives' Association。  new window
31.Lutz, R. J.、Kassarjia, H. H.、Robertson, T. S.(1991)。The Role of Attitude Theory in Marketing, Perspective in Customer Behavior。Upper Saddle River, NJ：Prentice Hall。  new window
 
 
 
 
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