臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：銀行服務品質影響顧客忠誠度之結構模式分析--顧客滿意度的中介效果
書刊名：僑光學報
作者：林秀容／鄭廳宜 引用關係／黃春松
作者(外文)：Lin, Hsiu-jung／Cheng, Ting-yi／Huang, Chun-sung
出版日期：2011
卷期：34
頁次：頁133-153
主題關鍵詞：服務品質；顧客滿意度；顧客忠誠度；結構方程模式；Service quality；Customer satisfaction；Customer loyalty；Structural equation modeling
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:85
  • 點閱點閱:104
期刊論文
1.Al-Rousan, M. Ramzi、Mohamed, Badaruddin(2010)。Customer Loyalty and the Impacts of Service Quality: The Case of Five Star Hotels in Jordan。International Journal of Business, Economics, Finance and Management Sciences，2，3。  new window
2.Ekinci, Y.、Dawes, P.、Massey, G.(2008)。A model of consumer satisfaction for services。European Journal of Marketing，42(1)，35-68。  new window
3.Ostrom, Amy、Iacobucci, Dawn(1995)。Consumer Tradeoffs and the Evaluation of Services。Journal of Marketing，59(1)，17-28。  new window
4.Reidenbah R. E.、Minton, A. R.(1991)。Customer Service Segments: Strategyic Implication for the Commercial Banking Industry。Journal of Professional Services Marketing，6，13-28。  new window
5.Smith, B. Buyer(1998)。Buyer-Seller Relationship: Bonds, Relationship Management, and Type。Revue Canadienme des Science de Administration，15(1)，76-92。  new window
6.Janes, W. N.、Sasser, P. L.(1995)。Involvement, attributions, and consuer responses to rebates。Journal Busiess and Psychology，9(3)，279-297。  new window
7.Colwell S. R.、Aung, M.、Kanetkar, V.、Holden, A. L.(2008)。Toward a measure of service convenience: multiple-item scale development and empirical test。Journal of Services Marketing，22(2)，160-169。  new window
8.Castro, C. B.、Martín Armario, E.、Martín Ruiz, D.(2007)。The Influence of Market Heterogeneity on the Relationship between a Destination's Image and Tourists' Future Behaviour。Tourism Management，28(1)，175-187。  new window
9.MacCallum, R. C.、Hong, S.(1997)。Power analysis in covariance structure modeling using。Multivariate Behavioral Research，32(2)，193-210。  new window
10.Hooper, Daire、Coughlan, J.、Mullen, Michael R.(2008)。Structural equation modeling: Guidelines for determining model fit。The Electronic Journal of Business Research Methods，6(1)，53-60。  new window
11.Wong, A.、Sohal, A.(2003)。Service quality and customer loyalty perspectives on two level of retail relationship。Journal of Services Marketing，17(5)，495-513。  new window
12.Brady, M. K.、Robertson, C. J.、Cronin, J. J.(2001)。Managing Behavioral Intentions in Diverse Cultural Environments: an Investigation of Service Quality, Service Value, and Satisfaction for American and Ecuadorian Fast-Food Customers。Journal of International Management，7(2)，129-149。  new window
13.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
14.Richard, Frederick F.、Sasser, W. Eral Jr.(1990)。Zero Defection: Quality Comes to Services。Harvard Business Review，68(5)，105-111。  new window
15.Brown, L. G.(1990)。Convenience in Services Marketing。Journal of Services Marketing，4(1)，53-59。  new window
16.Berry, Leonard L.、Seiders, Kathleen、Grewal, Dhruv(2002)。Understanding service convenience。Journal of Marketing，66(3)，1-17。  new window
17.Hallowell, R.(1996)。The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: an Empirical Study。International Journal of Service Industry Management，7(4)，27-42。  new window
18.Woodruff, R. B.、Clemons, D. S.、Schumann, D. W.、Gardial, S. F.、Emest, R. C.、Jenkins, R. L.(1983)。Modeling Consumer Satisfaction Processes Using Experience-Based Norms。Journal of Marketing Research，20(3)，296-304。  new window
19.Hurley, R. F.、Estelami, H.(1998)。Alternatives Indexes for Monitoring Customer Perceptions of Service Quality: A Comparative Evaluation in a Retail Context。Journal of the Academy of Marketing Science，26(3)，209-221。  new window
20.Bentler, P. M.、Bonett, D. G.(1980)。Significance test and goodness of fit in the analysis of covariance structures。Psychological Bulletin，88(3)，588-606。  new window
21.Rust, Roland T.、Lemon, Katherine N.、Zeithaml, Valarie A.(2004)。Return on Marketing: Using Customer Equity to Focus Marketing Strategy。Journal of Marketing，68(1)，109-127。  new window
22.Parasuraman, Anantharanthan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1991)。Refinement and Reassessment of the SERVQUAL Scale。Journal of Retailing，67(4)，420-450。  new window
23.Reichheld, Frederick F.、Schefter, Phil(2000)。E-loyalty: Your secret weapon on the web。Harvard Business Review，78(4)，105-113。  new window
24.Shrout, Patrick E.、Bolger, Niall(2002)。Mediation in experimental and nonexperimental studies: New procedures and recommendations。Psychological Methods，7(4)，422-445。  new window
25.Caruana, A.(2002)。Service loyalty: the effects of service quality and the mediating role of customer satisfaction。European Journal of Marketing，36(7/8)，811-828。  new window
26.Seiders, Kathleen、Voss, Glenn B.、Grewal, Dhruv、Godfrey, Andrea L.(2005)。Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context。Journal of Marketing，69(4)，26-43。  new window
27.Rubio, Doris McGartland、Berg-Weger, Maria、Tebb, Susan S.(2001)。Using structural equation modeling to test for multidimensionality。Structural Equation Modeling: A Multidisciplinary Journal，8(4)，613-626。  new window
28.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
29.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review，72(2)，164-174。  new window
30.Dick, Alan S.、Basu, Kunal K.(1994)。Customer Loyalty: Toward an Integrated Conceptual Framework。Journal of the Academy of Marketing Science，22(2)，99-113。  new window
31.Lee, Moonkyu、Cunningham, Lawrence F.(2001)。A Cost/Benefit Approach to Understanding Service Loyalty。Journal of Services Marketing，15(2)，113-130。  new window
32.MacKinnon, D. P.、Krull, J. L.、Lockwood, C. M.(2000)。Equivalence of the Mediation, Confounding and Suppression Effect。Prevention Science，1(4)，173-181。  new window
33.程炳林(19930900)。二階驗證性因素分析之理論與應用。教育與心理研究，16，23-82。new window  延伸查詢new window
34.Fournier, Susan、Mick, David Glen(1999)。Rediscovering satisfaction。Journal of Marketing，63(4)，5-23。  new window
35.Bagozzi, Richard P.、Yi, Youjae(1988)。On the Evaluation of Structural Equation Models。Journal of the Academy of Marketing Science，16(1)，74-94。  new window
36.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing，9(4)，5-17。  new window
37.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
38.Price, L. L.、Arnould, E. J.、Tierney, P.(1995)。Going to extremes: managing service encounters and assessing provider performance。Journal of Marketing，59(2)，83-97。  new window
39.Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal，6(1)，1-55。  new window
40.Preacher, Kristopher J.、Hayes, Andrew F.(2008)。Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models。Behavior Research Methods，40(3)，879-891。  new window
41.Mulaik, Stanley A.、James, Larry R.、van Alstine, Judith、Bennett, Nathan、Lind, Sherri、Stilwell, C. Dean(1989)。Evaluation of Goodness-of-Fit Indices for Structural Equation Models。Psychological Bulletin，105(3)，430-445。  new window
42.Bolton, Ruth N.、Lemon, Katherine N.(1999)。A Dynamic Model of Customer's Usage of Services: Usage as an Antecedent and Consequence of Satisfaction。Journal of Marketing Research，36(2)，171-186。  new window
43.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
44.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
45.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science，12(2)，125-143。  new window
46.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
47.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing，54(2)，69-82。  new window
48.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing，58(3)，53-66。  new window
會議論文
1.Czepiel, J. A.(1974)。Perspectives on Customer Satisfaction。AMA Chicago, IL。16，119-123。  new window
學位論文
1.蘇雲華(1996)。服務品質衡量方法之比較研究(博士論文)。國立中山大學。new window  延伸查詢new window
圖書
1.Michael, D. J.(2002)。Improving customer satisfaction, loyalty and profit: an integrated measurement and management system。Jossey-Bass, Inc.。  new window
2.Sobel, M. E.(1986)。Some new results bn indirect effects and their standard errors in covariance structure models。Sociological Methodology。Washington, DC：American Sociological Association。  new window
3.李茂能(2006)。結構方程模式Amos之簡介及其在測驗編制上之應用: Graphics & Basic。臺北：心理。  延伸查詢new window
4.Berry, L. L.、Parasuraman, A.、Zeithaml, V. A.(1991)。Marketing Services: Competing through Quality。New York：The Free Press。  new window
5.Bhote, Keki R.(1996)。Beyond Customer Satisfaction to Customer Loyalty: The Key to Greater Profitability。New York：American Management Assocation。  new window
6.周子敬(2006)。結構方程模式(SEM)--精通LISREL。臺北：全華科技圖書。  延伸查詢new window
7.Kline, Rex B.(2005)。Principles and practice of structural equation modeling。New York, NY：Guilford Press。  new window
8.Bentler, Peter M.(1995)。EQS: Structural equations program manual。Multivariate Software, Inc.。  new window
9.陳順宇(2007)。結構方程模式：Amos操作。心理出版社。  延伸查詢new window
10.吳明隆、涂金堂(2006)。SPSS與統計應用分析。五南圖書出版股份有限公司。  延伸查詢new window
11.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
12.Diamantopoulos, Adamantios、Siguaw, Judy A.(2000)。Introducing LISREL: A Guide for the Uninitiated。Sage。  new window
13.Zeithaml, Valarie A.、Bitner, Mary Jo(2000)。Service marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
14.陳正昌、程炳林、陳新豐、劉子健(2008)。多變量分析方法--統計軟體應用。五南。  延伸查詢new window
15.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
其他
1.American Marketing Association(2006)。Dictionary of Marketing Terms，http://www.marketingpower.com/mg-dictionary.php。  new window
圖書論文
1.Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：425（臺灣：415，外國：10） ／ 本年度總使用人次：1451226 ／ 訪客人次（自102年09月）：67262344
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上