本研究主要目的在進行澎湖縣政府警察局員警角色壓力與工作滿意度之研
究。本研究採取分層抽樣，發出問卷 400 份，回收問卷 358 份，有效問卷 358 份，
回收率 89.5%。回收資料透過 SPSS 統計軟體，以敘述性統計、t 檢定、變異數分
析、相關分析及迴歸分析等方法進行統計，研究結果歸納如下：（1）「角色壓力」
對「工作滿意度」有顯著負向影響。（2）「角色壓力」對「知覺組織支持」有顯
著負向影響。（3）「知覺組織支持」對「工作滿意度」有顯著正向影響。（4）「知
覺組織支持」對「角色壓力」對「工作滿意度」有顯著正向部分中介影響。（5）
「情緒勞務負荷」對「角色壓力」對「工作滿意度」有顯著負向干擾影響。最後，
根據上述研究結果，對未來研究方向提出具體建議供參考。

The mainly purpose of this study was to conduct a research about role stress and job
satisfaction among the police officers of Penghu County Government Police Bureau.
The study applied stratified sampling. 400 questionnaires were distributed to the
police officers of Penghu County Government Police Bureau, with the return of 358
questionnaires, which includes 358 valid questionnaires (89.5%). The research was
analyzed by SPSS, which includes descriptive statistics, t-test, ANOVA, correlation
and regression. The results are summarized as follows: 1. Role stress significantly
negatively influences job satisfaction. 2. Role stress significantly negatively
influences perceived organizational support. 3. Perceived organizational support
significantly positively influences job satisfaction. 4. Perceived organizational support
positively, significantly and partially mediates the relationship between role stress and
job satisfaction. 5. Emotion labor negatively and significantly moderates the
relationship between role stress and job satisfaction. Based on the above findings, the
study provides some recommendations for further studies.