:::

詳目顯示

回上一頁
題名:消費者無禮行為與運動俱樂部員工之工作敬業和工作滿意度:知覺組織支持的調節
書刊名:臺灣運動心理學報
作者:郭姿吟蔡宜諠邵于玲
作者(外文):Kuo, Tzu-yinTsai, Yi-hsuanShao, Jackie Yu-lin
出版日期:2022
卷期:22:2
頁次:頁31-54
主題關鍵詞:消費者無禮行為工作敬業工作滿意度知覺組織支持Customer mistreatmentWork engagementJob satisfactionPerceived organizational support
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:60
  • 點閱點閱:2
期刊論文
1.Grandey, Alicia A.、Kern, Julie H.、Frone, Michael R.(2007)。Verbal abuse from outsiders versus Insiders: Comparing frequency, impact on emotional exhaustion, and the role of emotional labor。Journal of Occupational Health Psychology,12(1),63-79。  new window
2.Karatepe, O. M.、Yorganci, I.、Haktanir, M.(2009)。Outcomes of customer verbal aggression among hotel employees。International Journal of Contemporary Hospitality Management,21(6),713-733。  new window
3.Folgero, I. S.、Fjeldstad, I. H.(1995)。On duty-off guard: cultural norms and sexual harassment in service organizations。Organization Studies,16(2),299-313。  new window
4.Chi, C. G.、Gursoy, D.(2009)。Employee satisfaction, customer satisfaction, and financial performance: An empirical examination。International Journal of Hospitality Management,28(2),245-253。  new window
5.Schaufeli, W. B.、Taris, T. W.、Van Rhenen, W.(2008)。Workaholism, burnout, and work engagement: Three of a kind or three different kinds of employee well-being?。Applied Psychology: An International Review,57(2),173-203。  new window
6.Harris, L. C.、Reynolds, K. L.(2003)。The Consequences of Dysfunctional Customer Behavior。Journal of Service Research,6(2),144-161。  new window
7.Grandey, A. A.、Dickter, D. N.、Sin, H. P.(2004)。The customer is not always right: Customer aggression and emotion regulation of service employees。Journal of Organizational Behavior,25(3),397-418。  new window
8.Kim, BeomCheol Peter、Murrmann, Suzanne K.、Lee, Gyumin(2009)。Moderating effects of gender and organizational level between role Stress and job satisfaction among hotel employees。International Journal of Hospitality Management,28(4),612-619。  new window
9.Lu, A. C. C.、Gursoy, D.(2016)。Impact of Job Burnout on Satisfaction and Turnover Intention: Do Generational Differences Matter?。Journal of Hospitality & Tourism Research,40(2),201-235。  new window
10.Yagil, D.(2008)。When the customer is wrong: a review of research on aggression and sexual harassment in service encounters。Aggression and Violent Behavior,13(2),141-152。  new window
11.Boyd, C.(2002)。Customer violence and employee health and safety。Work, Employment and Society,16(1),151-169。  new window
12.Eisenberger, Robert、Armeli, Stephen、Rexwinkel, Barbara、Lynch, Patrick D.、Rhoades, Linda(2001)。Reciprocation of perceived organizational support。Journal of Applied Psychology,86(1),42-51。  new window
13.Perrone, Kristin M.、Webb, L. Kay、Jackson, Z. Vance(2007)。Relationships between Parental Attachment, Work and Family Roles, and Life Satisfaction。Career Development Quarterly,55(3),237-248。  new window
14.Cortina, Lilia M.、Magley, Vicki J.、Williams, Jill Hunter、Langhout, Regina Day(2001)。Incivility in the workplace: incidence and impact。Journal of Occupational Health Psychology,6(1),64-80。  new window
15.Lim, Sandy、Cortina, Lilia M.、Magley, Vicki J.(2008)。Personal and workgroup incivility: impact on work and health outcomes。Journal of Applied Psychology,93(1),95-107。  new window
16.Sliter, Michael T.、Sliter, Katherine A.、Jex, Steve M.(2012)。The employee as a punching bag: The effect of multiple sources of incivility on employee withdrawal behavior and sales performance。Journal of Organizational Behavior,33(1),121-139。  new window
17.Hausknecht, J. P.、Trevor C. O.、Howard, M. J.(2009)。Unit-level voluntary turnover rates and customer service quality: Implications of group cohesiveness, newcomer concentration, and size。Journal of Applied Psychology,94(4),1068-1075。  new window
18.Wefald, Andrew J.、Downey, Ronald G.(2009)。Construct dimensionality of engagement and its relation with satisfaction。The Journal of Psychology,143(1),91-112。  new window
19.Karatepe, Osman M.(2013)。High-performance Work Practices and Hotel Employee Performance: The Mediation of Work Engagement。International Journal of Hospitality Management,32(1),132-140。  new window
20.Kim, G.、Ro, H.、Hutchinson, J.、Kwun, D. J.(2014)。The effect of jay-customer behaviors on employee job stress and job satisfaction。International Journal of Hospitality and Tourism Administration,15(4),394-416。  new window
21.余泳樟、陳文正(20110500)。E運動行銷公司員工工作滿意度與工作投入研究。輔仁大學體育學刊,10,294-310。new window  延伸查詢new window
22.Harris, L. C.、Ogbonna, E.(2002)。Exploring service sabotage the antecedents, types and consequences of frontline, deviant, antiservice behaviors。Journal of Service Research,4(3),163-183。  new window
23.Hobfoll, S. E.(2002)。Social and Psychological Resources and Adaptation。Review of General Psychology,6(4),307-324。  new window
24.Wang, M.、Liao, H.、Zhan, Y. J.、Shi, J. Q.(2011)。Daily customer mistreatment and employee sabotage against customers: Examining emotion and resource perspectives。Academy of Management Journal,54(2),312-334。  new window
25.Eisenberger, R.、Cummings, J.、Armeli, S.、Lynch, P.(1997)。Perceived organizational support, discretionary treatment, and job satisfaction。Journal of Applied Psychology,82(5),812-820。  new window
26.Cho, M.、Bonn, M. A.、Han, S. J.、Lee, K. H.(2016)。Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance。International Journal of Contemporary Hospitality Management,28(12),2888-2912。  new window
27.Han, S. J.、Bonn, M. A.、Cho, M.(2016)。The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention。International Journal of Hospitality Management,52,97-106。  new window
28.Kahn, William A.(1990)。Psychological conditions of personal engagement and disengagement at work。Academy of Management Journal,33(4),692-724。  new window
29.Sliter, Michael T.、Jex, Steve M.、Wolford, Katherine、McInnerney, Joanne(2010)。How Rude! Emotional Labor as a Mediator Between Customer Incivility and Employee Outcomes。Journal of Occupational Health Psychology,15(4),468-481。  new window
30.Schaufeli, W. B.、Salanova, M.、González-Romá, V.、Bakker, A. B.(2002)。The measurement of engagement and bumout: A two sample confirmatory factor analytic approach。Journal of Happiness Studies,3(1),71-92。  new window
31.MacCallum, R. C.、Widaman, K. F.、Zhang, S.、Hong, S.(1999)。Sample size in factor analysis。Psychological Methods,4(1),84-99。  new window
32.Spector, P. E.、Jex, S. M.(1998)。Development of Four Self-Report Measures of Job Stressors and Strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory。Journal of occupational health psychology,3(4),356-367。  new window
33.Walsh, R.(2011)。Lifestyle and mental health。American Psychology,66(7),579-592。  new window
34.陳淑玲、黃讌茹(20141200)。轉換型領導對工作敬業心的影響歷程:心理資本與服務氣候之跨層次中介觀點。臺大管理論叢,25(1),129-155。new window  延伸查詢new window
35.林惠彥、陸洛、吳珮瑀、吳婉瑜(20121200)。快樂的員工更有生產力嗎?組織支持與工作態度之雙重影響。中華心理學刊,54(4),451-469。new window  延伸查詢new window
36.王瓊霞、黃彥翔(20200900)。健身房產業對國民健康的影響及貢獻。國民體育季刊,49(3)=203,4-8+100。  延伸查詢new window
37.林鉦棽、陳曉鈴、賴鳳儀、湯蕙娟(20220200)。病患不文明行為對情緒調節的影響:壓力心態與顧客導向的調節式中介模式。組織與管理,15(1),93-138。new window  延伸查詢new window
38.黃秀卿(20180400)。應用日誌法探究餐飲業顧客無禮行為對服務人員情緒耗竭之影響:跨層次分析。觀光休閒學報,24(1),1-38。new window  延伸查詢new window
39.葉晶雯(20220300)。Relationships among Customer Incivility, Emotional Exhaustion, and Withdrawal Behaviors: The Moderating Role of Perceived Service Training Utility, Personality Hardness。運動與遊憩研究,16(3),54-70。new window  new window
40.Baker, M. A.、Kim, K.(2020)。Dealing with customer incivility: The effects of managerial support on employee psychological well-being and quality-of-life。International Journal of Hospitality Management,87。  new window
41.Beale, D.、Cox, T.、Clarke, D.、Lawrence, C.、Leather, P.(1998)。Temporal architecture of violent incidents。Journal of Occupational Health Psychology,3(1),65-82。  new window
42.Beattie, L.、Griffin, B.(2014)。Day-level fluctuations in stress and engagement in response to workplace incivility: A diary study。Work and Stress,28(2),124-142。  new window
43.Chan, E. S. S.、Ho, S. K.、Ip, F. F. L.、Wong, M. W. Y.(2020)。Self-efficacy, work engagement, and job satisfaction among teaching assistants in Hong Kong's inclusive education。SAGE Open,10(3)。  new window
44.Chang, C. M.、Liu, L. W.、Huang, H. C.、Hsieh, H. H.(2019)。The influence of workplace incivility on employees' emotional exhaustion in recreational sport/fitness clubs: A cross-level analysis of the links between psychological capital and perceived service climate。Healthcare,7(4)。  new window
45.Chen, J.、Kang, H.、Wang, Y.、Zhou, M.(2021)。Thwarted psychological needs: The negative impact of customer mistreatment on service employees and the moderating role of empowerment HRM practices。Personnel Review,50(7/8),1566-1581。  new window
46.Chiu, W.、Cho, N.-H.、Won, D.(2014)。The effects of internal marketing on job satisfaction and organizational commitment in Taipei sports centers。Journal of Global Scholars of Marketing Science,24(2),206-222。  new window
47.Côté, K.、Lauzier, M.、Stinglhamber, F.(2021)。The relationship between presenteeism and job satisfaction: A mediated moderation model using work engagement and perceived organizational support。European Management Journal,39(2),270-278。  new window
48.Hu, H. H.、Hu, H. Y.、King, B.(2017)。Impacts of misbehaving air passengers on frontline employees: Role stress and emotional labor。International Journal of Contemporary Hospitality Management,29(7),1793-1813。  new window
49.Jang, J.、Jo, W.、Kim, J. S.(2020)。Can employee workplace mindfulness counteract the indirect effects of customer incivility on proactive service performance through work engagement? A moderated mediation model。Journal of Hospitality Marketing & Management,29(7),812-829。  new window
50.Megheirkouni, M.(2019)。Power bases and job satisfaction in sports organizations。Journal of Global Sport Management,4(3),271-290。  new window
51.Miner, K. N.、Settles, I. H.、Pratt-Hyatt, J. S.、Brady, C. C.(2012)。Experiencing incivility in organizations: The buffering effects of emotional and organizational support。Journal of Applied Social Psychology,42(2),340-372。  new window
52.Morrow, P. C.、McElroy, J. C.、Scheibe, K. P.(2011)。Work unit incivility, job satisfaction, and total quality management among transportation employees。Transportation Research Part E: Logistics and Transportation Review,47(6),1210-1220。  new window
53.Mukaihata, T.、Fujimoto, H.、Greiner, C.(2020)。Factors influencing work engagement among psychiatric nurses in Japan。Journal of Nursing Management,28(2),306-316。  new window
54.Qi, L.、Wei, X.、Li, Y.、Liu, B.、Xu, Z.(2020)。The Influence of mistreatment by patients on job satisfaction and turnover intention among Chinese nurses: A three-wave survey。International Journal of Environmental Research and Public Health,17(4)。  new window
55.Yue, Y.、Wang, K. L.、Groth, M.(2016)。The impact of surface acting on coworker-directed voluntary workplace behaviours。European Journal of Work and Organizational Psychology,25(3),447-458。  new window
56.Yue, Y.、Wang, K. L.、Groth, M.(2017)。Feeling bad and doing good: The effect of customer mistreatment on service employee's daily display of helping behaviors。Personnel Psychology,70(4),769-808。  new window
57.Wang, Y.、Wang, T.、Gui, C.(2022)。A meta-analysis of customer uncivil behaviors in hospitality research。Journal of Hospitality Marketing and Management,31(3),265-289。  new window
58.Yang, F.、Lu, M.、Huang, X.(2020)。Customer mistreatment and employee well-being: A daily diary study of recovery mechanisms for frontline restaurant employees in a hotel。International Journal of Hospitality Management,91。  new window
59.Sliter, M. T.、Pui, S. Y.、Sliter, K. A.、Jex, S. M.(2011)。The differential effects of interpersonal conflict from customers and coworkers: Trait anger as a moderator。Journal of Occupational Health Psychology,16(4),424-440。  new window
60.Torres, E. N.(2014)。Deconstructing service quality and customer satisfaction: Challenges and directions for future research。Journal of Hospitality Marketing and Management,23(6),652-677。  new window
61.Ugwu, F. O.、Onyishi, E. I.、Anozie, O. O.、Ugwu, L. E.(2022)。Customer incivility and employee work engagement in the hospitality industry: Roles of supervisor positive gossip and workplace friendship prevalence。Journal of Hospitality and Tourism Insights,5(3),515-534。  new window
62.van Jaarsveld, D. D.、Restubog, S. L. D.、Walker, D. D.、Amarnani, R. K.(2015)。Misbehaving customers: Understanding and managing customer injustice in service organizations。Organizational Dynamics,44(4),273-280。  new window
63.Schaufeli, Wilamr B.、Bakker, Arnold B.、Salanova, Marisa(2006)。The measurement of work engagement with a short questionnaire: a cross-national study。Educational and psychological measurement,66(4),701-716。  new window
64.Andersson, L. M.、Pearson, C. M.(1999)。Tit for tat? The spiraling effect of incivility in the workplace。Academy of Management Review,24(3),452-471。  new window
65.Skarlicki, Daniel P.、Van Jaarsveld, Danielle D.、Walker, David D.(2008)。Getting even for customer mistreatment: The role of moral identity in the relationship between customer interpersonal injustice and employee sabotage。Journal of Applied Psychology,93(6),1335-1347。  new window
66.Schaufeli, Wilmar B.、Bakker, Arnold B.(2004)。Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study。Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior,25(3),293-315。  new window
67.Eisenberger, Robert、Huntington, Robin、Hutchison, Steven、Sowa, Debora(1986)。Perceived Organizational Support。Journal of Applied Psychology,71(3),500-507。  new window
68.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology,88(5),879-903。  new window
69.Fornell, Claes R.、Larcker, David F.(1981)。Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics。Journal of Marketing Research,18(3),382-388。  new window
圖書
1.Hayes, Andrew F.(2013)。Introduction to mediation, moderation, and conditional process analysis: A regression-based approach。Guilford Press。  new window
其他
1.國家發展委員會(2022)。101年及110年就業者行業結構比較,https://www.ndc.gov.tw/Content_List.aspx?n=FB545A4FE662F475。  延伸查詢new window
2.陳佳鈴(20200611)。健身沒帶卡…奧客逼櫃台妹舔地板,https://reurl.cc/j161vn。  延伸查詢new window
圖書論文
1.Bies, R. J.(2001)。Interactional (In)Justice: The Sacred and the Profane。Advances in Organizational Justice。Stanford University Press。  new window
2.Brown, T. A.、Moore, M. T.(2012)。Confirmatory factor analysis。Handbook of structural equation modeling。The Guilford Press。  new window
3.West, Stephen G.、Taylor, Aaron B.、Wu, Wei(2012)。Model fit and model selection in structural equation modeling。Handbook of structural equation modeling。Guilford Press。  new window
4.Locke, E. A.(1976)。The nature and causes of job satisfaction。Handbook of industrial and organizational psychology。Chicago:Rand McNally College。  new window
5.Seabright, M. A.、Ambrose, M. L.、Schminke, M.(2010)。Two images of workplace sabotage。Insidious workplace behavior。Routledge。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
1. 國民小學教師知覺組織支持、組織自尊、工作滿意度對工作表現之影響
2. 病患不文明行為對情緒調節的影響:壓力心態與顧客導向的調節式中介模式
3. 社區照顧關懷據點服務志工情緒勞務的前置因素與其結果關連性之研究
4. Relationships among Customer Incivility, Emotional Exhaustion, and Withdrawal Behaviors: The Moderating Role of Perceived Service Training Utility, Personality Hardness
5. 幸福醫療職人:方法自主與排程自主對職場幸福感影響之分析
6. 臺灣心理資本研究之回顧與前瞻
7. 知覺組織支持對人力資源管理系統、員工知識分享與組織創新干擾效果之研究--以國際觀光旅館為例
8. 五星級旅館員工投入、工作滿意度與組織承諾之相關研究--以內部行銷為干擾變數
9. 國軍社會責任對部屬工作敬業與留任意願之影響:以企業社會責任視角探討
10. 知覺組織支持對軍職人員就業力及求職自我效能影響之研究
11. 護理人員本土化幸福感再探:量表修訂及其與工作態度效標之關聯
12. 國民小學教師專業學習社群對教師教學創新影響之研究:以正向心理資本為中介變項
13. 心理資本對心理幸福感的影響--金門年長者活動參與的調節效果
14. 影響環保組織公民行為的前因之研究:兼論心理契約的干擾效果
15. 公務員情緒勞務、知覺組織支持對工作滿意度之影響:以新北市基層戶政人員為例
 
無相關著作
 
無相關點閱
 
QR Code
QRCODE