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| 2. | Fick, Gavin R.、Ritchie, J. R. Brent(1991)。Measuring Service Quality in the Travel and Tourism Industry。Journal of Travel Research，30(2)，2-9。 |
| 3. | MacKay, K. J.、Crompton, J. L.(1990)。Measuring the quality of recreation services。Journal of Park and Recreation Administration，8(3)，47-56。 |
| 4. | Whipple, T. W.、Thach, S. V.(1988)。Group tour management: Does good service produce satisfied customers?。Journal of Travel Research，27(2)，16-21。 |
| 5. | Crompton, J. L.、MacKay, K. J.、Fesenmaier, D. R.(1991)。Identifying dimensions of service quality in public recreation。Journal of Park and Recreation Administration，9(3)，15-27。 |
| 6. | Hamilton, J. A.、Crompton, J. L.、More, T. A.(1991)。Identifying the dimensions of service quality in a park context。Journal of Environmental Management，32(3)，211-220。 |
| 7. | Wright, B. A.、Duray, N.、Goodale, T. L.(1992)。Assessing perceptions of recreation center service quality: An application of recent advancements in service quality research。Journal of Park and Recreation Administration，10(3)，33-47。 |
| 8. | Blanc, G. L.(1992)。Factors afrecting customer evaluation of service quality in travel agencies: an investigation of customer perceptions。Journal of Travel Research，30(4)，10-16。 |
| 9. | 歐聖榮、許君銘(19940300)。以自然資源為導向之遊憩區服務品質之研究。戶外遊憩研究，7(1)，81-104。 延伸查詢 |
| 10. | Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing，66(1)，33-55。 |
| 11. | Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing，49(4)，41-50。 |
| 12. | Brown, Stephen W.、Swartz, Teresa A.(1989)。A GAP analysis of professional service quality。Journal of Marketing，53(2)，92-98。 |
| 13. | Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。 |