| 期刊論文1. | Gillespie, Nicole、Dietz, Graham(2009)。Trust repair after an organization-level failure。Academy of Management Review,34(1),127-145。 | 2. | Ferrin, D. L.、Kim, P. H.、Cooper, C. D.、Dirks, K. T.(2007)。Silence speaks volumes: The effectiveness of reticence in comparison to apology and denial for responding to integrity- and competence-based trust violations。Journal of Applied Psychology,92(4),893-908。 | 3. | Kim, P. H.、Ferrin, D. L.、Cooper, C. D.、Dirks, K. T.(2004)。Removing the shadow of suspicion: The effects of apology versus denial for repairing competence-versus integrity-based trust violations。Journal of Applied Psychology,89(1),104-118。 | 4. | Tomlinson, E. C.、Dineen, B. R.、Lewicki, R. J.(2004)。The Road to Reconciliation: Antecedents of Victim Willingness to Reconcile Following a Broken Promise。Journal of Management,30(2),165-187。 | 5. | Glaeser, Edward L.、Laibson, David I.、Scheinkman, José A.、Soutter, Christine L.(2000)。Measuring Trust。The Quarterly Journal of Economics,115(3),811-846。 | 6. | Egger, M.、Smith, G. Davey、Schneider, M.、Minder, C.(1997)。Bias in meta-analysis detected by a simple, graphical test。British Medical Journal,315(7109),629-634。 | 7. | Schweitzer, M. E.、Hershey, J. C.、Bradlow, E. T.(2006)。Promises and lies: restoring violated trust。Organizational Behavior and Human Decision Processes,101(1),1-19。 | 8. | Wong, Y. T.、Ngo, H. Y.、Wong, C. S.(2006)。Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises。Journal of World Business,41(4),344-355。 | 9. | Mayer, R. C.、Davis, J. H.(1999)。The Effect of the Performance Appraisal System on Trust for Management: A Field Quasi-Experiment。Journal of Applied Psychology,84(1),123-136。 | 10. | Deutsch, M.(1958)。Trust and suspicion。The Journal of Conflict Resolution,2(4),265-279。 | 11. | Davis, J. H.、Schoorman, F. D.、Mayer, R. C.、Tan, H. H.(2000)。The trusted general manager and business unit performance: empirical evidence of a competitive advantage。Strategic Management Journal,21(5),563-576。 | 12. | Kuppens, S.、Laurent, L.、Heyvaert, M.、Onghena, P.(2013)。Associations between parental psychological control and relational aggression in children and adolescents: A multilevel and sequential meta-analysis。Developmental Psychology,49(9),1697-1712。 | 13. | Berg, Joyce、Dickhaut, John、McCabe, Kevin(1995)。Trust, Reciprocity, and Social History。Games and Economic Behavior,10(1),122-142。 | 14. | 吳鵬、劉華山(2014)。道德推理與道德行為關係的元分析。心理學報,46(8),1192-1207。 延伸查詢 | 15. | 陳閱、時勘、羅東霞(2010)。組織內信任的維持與修復。心理科學進展,18(4),664-670。 延伸查詢 | 16. | 張正林、莊貴軍(2010)。基於時間繼起的消費者信任修復研究。管理科學,23(2),52-59。 延伸查詢 | 17. | Hunter, J. E.、Schmidt, F. L.(2000)。Fixed effects vs. random effects meta-analysis models: Implications for cumulative research knowledge。International Journal of Selection and Assessment,8(4),275-292。 | 18. | Tzieropoulos, H.(2013)。The Trust Game in neuroscience: A short review。Social Neuroscience,8(5),407-416。 | 19. | Simpson, J. A.(2007)。Psychological foundations of trust。Current Directions in Psychological Science,16(5),264-268。 | 20. | 韓平、寧吉(2013)。基於兩種信任違背類型的信任修復策略研究。管理學報,10(3),390-396。 延伸查詢 | 21. | 簡佳、唐茂芹、彭燕(2007)。人際信任與大學生心理健康的關係。國際精神病學雜誌,34(2),122-125。 延伸查詢 | 22. | 李曉陽、凌文輇(2011)。組織信任修復的理論和實證研究現狀。商場現代化,2011(2),41-42。 延伸查詢 | 23. | 馬道全(2014)。論危機事件中衝突管理的沉默策略及風險。北京航空航天大學學報(社會科學版),27(3),1-5。 延伸查詢 | 24. | 徐彪(2014)。公共危機事件後政府信任受損及修復機理--基於歸因理論的分析和情景實驗。公共管理學報,11(2),27-38。 延伸查詢 | 25. | 嚴瑜、吳霞(2016)。從信任違背到信任修復: 道德情緒的作用機制。心理科學進展,24(4),633-642。 延伸查詢 | 26. | 楊柳、吳海錚(2015)。網絡購物環境下消費者信任修復策略研究--基於積極情緒的視角。當代財經,2015(11),75-85。 延伸查詢 | 27. | 于正東、王海忠、柳武妹(2014)。負面宣傳背景下消費者信任重構策略的有效性:道歉,否認還是沉默?。中大管理研究,9(1),43-58。 延伸查詢 | 28. | Brooks, A. W.、Dai, H. C.、Schweitzer, M. E.(2014)。I'm sorry about the rain! Superfluous apologies demonstrate empathic concern and increase trust。Social Psychological and Personality Science,5(4),467-474。 | 29. | De Cremer, D.(2010)。To pay or to apologize? On the psychology of dealing with unfair offers in a dictator game。Journal of Economic Psychology,31(6),843-848。 | 30. | De Cremer, D.、Van Dijk, E.、Pillutla, M. M.(2010)。Explaining unfair offers in ultimatum games and their effects on trust: An experimental approach。Business Ethics Quarterly,20(1),107-126。 | 31. | Desmet, P. T. M.、De Cremer, D.、Van Dijk, E.(2011)。In money we trust? The use of financial compensations to repair trust in the aftermath of distributive harm。Organizational Behavior and Human Decision Processes,114(2),75-86。 | 32. | Haesevoets, T.、Joosten, A.、Folmer, C. R.、Lerner, L.、De Cremer, D.、Van Hiel, A.(2016)。The impact of decision timing on the effectiveness of leaders' apologies to repair followers' trust in the aftermath of leader failure。Journal of Business and Psychology,31,533-551。 | 33. | Schniter, E.、Sheremeta, R. M.、Sznycer, D.(2013)。Building and rebuilding trust with promises and apologies。Journal of Economic Behavior & Organization,94,242-256。 | 34. | Schweitzer, M. E.、Brodt, S. E.、Croson, R. T. A.(2002)。Seeing and believing: Visual access and the strategic use of deception。International Journal of Conflict Management,13(3),258-375。 | 35. | Steele, R. R.、Blatz, C. W.(2014)。Faith in the just behavior of the government: Intergroup apologies and apology elaboration。Journal of Social and Political Psychology,2(1),268-288。 | 36. | Tedeschi, J. T.、Norman, N. M.(1985)。A social psychological interpretation of displaced aggression。Advances in Group Processes,2,29-56。 | 37. | Van Laer, T.、De Ruyter, K.(2010)。In stories we trust: How narrative apologies provide cover for competitive vulnerability after integrity-violating blog posts。International Journal of Research in Marketing,27(2),164-174。 | 38. | Vasalou, A.、Hopfensitz, A.、Pitt, J. V.(2008)。In praise of forgiveness: Ways for repairing trust breakdowns in one-off online interactions。International Journal of Human-Computer Studies,66(6),466-480。 | 39. | Rousseau, Denise M.、Sitkin, Sim B.、Burt, Ronald S.、Camerer, Colin(1998)。Not so different after all: A cross-discipline view of trust。Academy of Management Review,23(3),393-404。 | 40. | Williamson, Oliver E.(1981)。The Economics of Organization: The Transaction Cost Approach。American Journal of Sociology,87(3),548-577。 | 41. | Duval, Sue J.、Tweedie, Richard L.(2000)。Trim and fill: A simple funnel-plot-based method of testing and adjusting for publication bias in meta-analysis。Biometrics,56(2),455-463。 | 42. | Blum-Kulka, Shoshana、Olshtain, Elite(1984)。Requests and apologies: a cross-cultural study of speech act realization patterns (CCSARP)。Applied Linguistics,5(3),196-213。 | 43. | Bottom, W. P.、Gibson, K.、Daniels, S. E.、Murnighan, J. K.(2002)。When Talk Is Not Cheap: Substantive Penance and Expressions of Intent in Rebuilding Cooperation。Organization Science,13(5),497-513。 | 44. | Cohen, Jacob(1992)。A power primer。Psychological Bulletin,112(1),155-159。 | 45. | Dirks, Kurt T.、Ferrin, Donald L.(2001)。The role of trust in organizational settings。Organization Science,12(4),450-467。 | 研究報告1. | Capra, C. M.、Lanier, K.、Meer, S.(2007)。Attitudinal and behavioral measures of trust: A new comparison。Atlanta:Department of Economics, Emory University。 | 學位論文1. | 韓錚(2006)。道歉及否認對大學生人際信任修復的影響(碩士論文)。河南大學,開封。 延伸查詢 | 2. | 何振芬(2014)。道歉對信任修復的影響(碩士論文)。浙江理工大學,杭州。 延伸查詢 | 3. | 洪靜(2005)。道歉言語行為的多維透視(碩士論文)。山東大學,濟南。 延伸查詢 | 4. | 江華研(2013)。信任修復過程中信念和策略的作用(碩士論文)。曲阜師範大學。 延伸查詢 | 5. | 凌靜(2012)。危機事件中消費者信任受損及修復機制研究(碩士論文)。南京大學。 延伸查詢 | 6. | 彭夢玲(2015)。公共危機事件中的政府信任破損及修復研究(碩士論文)。中國科學科技大學,合肥。 延伸查詢 | 圖書1. | Rothstein, H. R.、Sutton, A. J.、Borenstein, M.(2006)。Publication bias in meta-analysis: Prevention, assessment and adjustments。John Wiley & Sons。 | 2. | Lazare, A.(2004)。On apology。New York:Oxford University Press。 | 3. | Schlenker, Barry R.(1980)。Impression management: The self-concept, social identity, and interpersonal relations。Brooks/Cole。 | 4. | Borenstein, Michael、Hedges, Larry V.、Higgins, Julian P. T.、Rothstein, Hannah R.(2009)。Introduction to Meta-Analysis。John Wiley & Sons, Inc.。 | 其他1. | Thomson, M. H.,Adams, B. D.,Filardo, E. A.,DeWit, Y. C.,Flear, C. R.(2012)。Trust Violation and Trust Repair Strategies within the Whole of Government Context,http://cradpdf.drdc.gc.ca/inbasket/CEBsupport.120925_0916.Toronto_CR_2012_085.pdf。 | |
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