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題名:Relationships among LMX, Coworker Support, Feedback Seeking Behavior, and Service Performance: The Moderating Roles of Service Climate
書刊名:運動與遊憩研究
作者:葉晶雯
作者(外文):Yeh, Ching-wen
出版日期:2020
卷期:15:2
頁次:頁52-67
主題關鍵詞:領導成員交換關係同事支持回饋尋求行為服務績效服務氣候LMXCoworker supportFeedback seeking behaviorService climateService performance
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:0
  • 點閱點閱:6
期刊論文
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4.Ashford, S. J.、Blatt, R.、Vande Walle, D.(2003)。Reflections on the looking glass: A review of research on feedback-seeking behavior in organizations。Journal of Management,29(6),773-799。  new window
5.Dahling, J. J.、Chau, S. L.、O'Malley, A.(2012)。Correlates and consequences of feedback orientation in organizations。Journal of Management,38(2),531-546。  new window
6.Levy, P. E.、Albright, M. D.、Cawley, B. D.、Williams, J. R.(1995)。Situational and individual determinants of feedback seeking: A closer look at the process。Organizational Behavior and Human Decision Processes,62(1),23-37。  new window
7.Northcraft, G. B.、Ashford, S. J.(1990)。The preservation of self in everyday life: The effects of performance expectations and feedback context on feedback inquiry。Organizational Behavior and Human Decision Processes,47(1),42-64。  new window
8.Kluger, A. N.、DeNisi, A.(1996)。The effects of feedback interventions on performance: A historical review, a meta-analysis, and a preliminary feedback intervention theory。Psychological Bulletin,119(2),254-284。  new window
9.Borucki, C. C.、Burke, M. J.(1999)。An examination of service-related antecedents to retail store performance。Journal of Organizational Behavior,20(6),943-962。  new window
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11.Karatepe, O. M.、Tizabi, L. Z.(2010)。Work-related depression in the hotel industry: A study in the United Arab Emirates。International Journal of Contemporary Hospitality Management,23(5),608-623。  new window
12.Coyle-Shapiro, Jacqueline A-M.、Kessler, Ian、Purcell, John(2004)。Exploring organizationally directed citizenship behavior: reciprocity or 'It's my Job'?。Journal of Management Studies,41(1),85-106。  new window
13.Ashford, S. J.、Cummings, L. L.(1983)。Feedback as an individual resource: Personal strategies of creating information。Organizational Behavior and Human Performance,32(3),370-398。  new window
14.Ashford, Susan J.、Tsui, Anne S.(1991)。Self-regulation for managerial effectiveness: The role of Active feedback seeking。Academy of Management Journal,34(2),251-280。  new window
15.VandeWalle, D.、Ganesan, S.、Challagalla, Goutam N.、Brown, Steven P.(2000)。An Integrated Model of Feedback-Seeking Behavior: Disposition, Context, and Cognition。Journal of Applied Psychology,85(6),996-1003。  new window
16.Thomas, J. G.(1986)。Sources of Social Information: A Longitudinal Analysis。Human Relations,39(9),855-870。  new window
17.Anseel, F.、Lievens, F.、Levy, R. E.(2007)。A self-motive’s perspective on feedback-seeking behavior: Linking organizational behavior and social psychology research。International Journal of Management Reviews,9(3),211-236。  new window
18.Callister, R. R.、Kramer, M. W.、Turban, D. N.(1999)。Feedback seeking Following Career Transition。Academy of Management Journal,42(4),429-438。  new window
19.Dean, J. W. Jr.、Brass, D. J.(1985)。Social interaction and the perception of job characteristics in an organization。Human Relations,38,571-582。  new window
20.Liao, H.、Chuang, A.(2004)。A multilevel investigation of factors lnfluencing employee service performance and customer outcomes。Academy of Management Journal,47(1),41-58。  new window
21.Schneider, B.、White, S. S.、Paul, M. C.(1998)。Linking service climate and customer perceptions of service quality: Test of a causal model。Journal of Applied Psychology,83(2),150-163。  new window
22.Zheng, X.、Diaz, I.、Jing, Y.、Chiaburu, D. S.(2015)。Positive and negative supervisor developmental feedback and task-performance。Leadership & Organization Development Journal,36(2),212-232。  new window
23.Ashford, S. J.、Cummings, L. L.(1985)。Proactive feedback seeking: The instrumental use of the information environment。Journal of Occupational Psychology,58(1),67-79。  new window
24.Bakker, A. B.、Demerouti, E.、Schaufeli, W. B.(2005)。The crossover of burnout and work engagement among working couples。Human Relations,58(5),661-689。  new window
25.Chen, W. J.、Cheng, H. Y.(2012)。Factors affecting the knowledge sharing attitude of hotel service personnel。International Journal of Hospitality Management,31(2),468-476。  new window
26.Chiaburu, D. S.、Harrison, D. A.(2008)。Do peers make the place? Conceptual synthesis and meta-analysis of coworker effects on perceptions, attitudes, OCBs, and performance。Journal of Applied Psychology,93(5),1082-1103。  new window
27.Fedor, D. B.、Rensvold, R. B.、Adams, S. M.(1992)。An investigation of factors expected to affect feedback seeking: A longitudinal field study。Personnel Psychology,45(4),779-805。  new window
28.Ilgen, D. R.、Fisher, C. D.、Taylor, M. S.(1979)。Consequences of individual feedback on behavior in organizations。Journal of Applied Psychology,64(4),349-371。  new window
29.Johns, G.(2006)。The Essential Impact of Context on Organizational Behavior。Academy of Management Review,31(2),386-408。  new window
30.Johnson, Jeff W.(1996)。Linking Employee Perceptions of Service Climate to Customer Satisfaction。Personnel Psychology,49(4),831-851。  new window
31.Kramer, M. W.(1995)。A longitudinal study of superior-subordinate communication during job transfers。Human Communications Research,22(1),39-64。  new window
32.Liden, R. C.、Sparrowe, R. T.、Wayne, S. J.(2000)。An examination of the mediating role of psychological empowerment on the relations between the job, interpersonal relationships, and work outcomes。Journal of Applied Psychology,85(3),407-416。  new window
33.Mitchell, Terence R.、Holtom, Brooks C.、Lee, Thomas W.、Sablynski, Chris J.、Erez, Miriam(2001)。Why people stay: using job embeddedness to predict voluntary turnover。Academy of Management Journal,44(6),1102-1121。  new window
34.Salancik, Gerald R.、Pfeffer, Jeffrey(1978)。A social information processing approach to job attitudes and task design。Administrative Science Quarterly,23(2),224-253。  new window
35.Scandura, T. A.、Graen, G. B.、Novak, M. A.(1986)。When managers decide not to decide autocratically: An investigation of leader-member exchange and decision influence。Journal of Applied Psychology,71(4),579-585。  new window
36.Schneider, Benjamin、Bowen, David E.(1993)。The service organization: Human resources management is crucial。Organizational Dynamics,21(4),39-52。  new window
37.Schneider, B.、Ehrhart, M. G.、Mayer, D. M.、Saltz, J. L.(2005)。Understanding organizational-customer linkages in service settings。Academy of Management Journal,48(6),1017-1032。  new window
38.Schulte, M.、Ostroff, C.、Shmulyian, S.、Kinicki, A.(2009)。Organizational climate configurations: Relationships to collective attitudes, customer satisfaction, and financial performance。Journal of Applied Psychology,94(3),618-634。  new window
39.Scott, Susanne G.、Bruce, Reginald A.(1994)。Determinants of Innovative Behavior: A Path Model of Individual Innovation in the Workplace。Academy of Management Journal,37(3),580-607。  new window
40.Sekiguchi, T.、Burton, J. P.、Sablynski, C. J.(2008)。The role of job embeddedness on employee performance: The interactive effects with leader-member exchange and organization-based self-esteem。Personnel Psychology,61(4),761-792。  new window
41.Yoon, Mahn Hee、Seo, Jai Hyun、Yoon, Tae Seog(2004)。Effects of contact employee supports on critical employee responses and customer service evaluation。The Journal of Services Marketing,18(5),395-412。  new window
42.Zhou, J.(1998)。When the presence of creative coworkers is related to creativity: Role of supervisor close monitoring, developmental feedback, and creative personality。Journal of Applied Psychology,88(3),413-422。  new window
43.Liao, H.、Chuang, A.(2007)。Transforming service employees and climate: A multilevel, multisource examination of transformational leadership in building long-term service relationships。Journal of Applied Psychology,92(4),1006-1019。  new window
44.Graen, George B.、Uhl-Bien, Mary(1995)。Relationship-based approach to leadership: development of leader-member exchange (LMX) theory of leadership over 25 years: applying a multi-level multi-domain perspective。The Leadership Quarterly,6(2),219-247。  new window
45.Schaufeli, Wilmar B.、Bakker, Arnold B.(2004)。Job demands, job resources, and their relationship with burnout and engagement: a multi-sample study。Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior,25(3),293-315。  new window
46.Higgins, E. Tory(1997)。Beyond pleasure and pain。American Psychologist,52(12),1280-1300。  new window
圖書
1.Schneider, B.(1990)。Organizational climate and culture。Jossey-Bass。  new window
2.Bandura, Albert、National Institute of Mental Health(1986)。Social foundations of thought and action: A social cognitive theory。Prentice-Hall。  new window
圖書論文
1.Bauer, T. M.、Morrison, E. W.、Callister, R. R.(1998)。Organizational socialization: A review and directions for future research。Research in personnel and human resources management。Greenwich, CT:JAI Press。  new window
2.Kozlowski, S. W. J.、Klein, K. J.(2000)。A multilevel approach to theory and research in oganizations: Contextual, temporal, and emergent processes。Multilevel Theory, Research, and Methods in Organizations。San Francisco, CA:Jossey-Bass。  new window
3.Graen, G. B.、Scandura, T. A.(1987)。Toward a Psychology of Dyadic Organizing。Research in Organizational Behavior。Greenwich, Connecticut:JAI Press。  new window
4.Roloff, M. E.(1987)。Communication and reciprocity within intimate relationships。Interpersonal processes: New directions in communication research。Newbury Park:Sage。  new window
 
 
 
 
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