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題名:以情感設計層次探討文化創意產品之購買意圖
作者:謝瑩奕
作者(外文):HSIEH, YING-YI
校院名稱:國立臺北科技大學
系所名稱:設計學院設計博士班
指導教授:陳圳卿
陳文印
學位類別:博士
出版日期:2022
主題關鍵詞:文化創意產品情感設計信念態度購買意圖Cultural and Creative ProductsEmotional DesignBeliefAttitudePurchase Intention
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臺灣文化創意產業發展至今,除了帶動經濟上的提升,更為設計界注入一種新的氣息,使產品不只強調功能性,更多了一份感性。產品情感設計分為外在、中間以及內在三層次,過去的研究中主要著重於文創產品內在層次(內涵文化)的重要性探討,並提出其影響消費者購買行為的論述。然而,相關研究較缺少針對各層次的屬性、消費者購買文創產品的信念,以及各層次如何影響態度、購買意圖的討論,因此本研究就上述的面向進行探討,並建構出消費者購買文創產品的行為模式,期望廣泛應用於文創產品設計的實務。
本研究共分為四個階段:第一階段以工作坊形式的焦點團體訪談,運用專家評估法,對文創產品情感設計三層次的屬性進行探討,並篩選出各層次的代表性產品。第二階段以德菲法執行,建構出購買文創產品的信念。第三階段為文創產品量表建構,以第一階段篩選出的代表性文創產品樣本為依據建構「文創產品情感設計三層次屬性量表」、「購買文創產品信念量表」、「態度量表」與「購買意圖量表」。第四階段為問卷調查,以第三階段建構的量表探討文創產品情感設計三層次與消費者購買文創產品行為之關係。
研究結果顯示,文創產品的外在層次顯著正向影響著消費者的購買行為,在中間層次與內在層次則皆不顯著。這項結果突顯了文創產品外在層次的重要性,提出消費者在購買文創產品時的考量與著重文化內涵詮釋的設計師、專家學者的角度有所差異的論點。消費者購買文創產品的意圖上仍會首重外觀形態(外在層次),而產品的操作、使用(中間層次)以及內涵的文化意涵(內在層次)則需藉由外觀形態傳遞給消費者。雖然由本研究的結果發現在消費意圖上內在層次的重要程度與過去的研究有所不同,但內在層次仍能在設計上幫助創作者構思與體現產品的文化意義。文創產品的中間層次往往較易被忽略討論,而由本研究亦發現中間層次仍會影響消費者對於產品的看法,設計得當將會誘發更多情感。
The development of Taiwan's cultural and creative industries has not only promoted economic improvement, but also injected a new atmosphere into the design world, making products not only functional, but also emotional. The three levels of emotional design of cultural and creative products are divided into outer tangible level, mid behavioral level and inner intangible level. Past academic research emphasized the importance of the inner intangible level (connotative culture) which is the core of cultural and creative products and affects consumers’ purchase behavior of cultural and creative products. However, the current research is about the attributes of each level, what beliefs consumers have when purchasing cultural and creative products, and how each level affects attitudes and purchase intentions. There still remains a lack of sufficient discussion. Therefore, in addition to filling the above research gaps, this study analyzes the behavioral patterns of consumers in purchasing cultural and creative products, which can be widely applied to the practice of cultural and creative products.
This research experiment is divided into four stages: the first stage is a focus group interview in the form of a workshop, and the expert evaluation method is used to explore the three-level attributes of emotional design of cultural and creative products, and vote for representative products at each level. In the second stage, the Delphi method is used to construct a significant belief in purchasing cultural and creative products. The third stage is the construction of scales for cultural and creative products. Based on the representative cultural and creative product samples selected in the first stage, the “Three-level Attribute Scale for Emotional Design of Cultural and Creative Products”, the “Belief Scale for Buying Cultural and Creative Products”, Attitude Scale, and Purchase Intention Scale. The fourth stage explores the relationship between the three levels of emotional design of cultural and creative products and the behavior of consumers in purchasing cultural and creative products from the scale of the third stage
The research results show that only the outer tangible level has a significant positive impact on consumers' purchasing behavior, and the other mid behavioral level and inner intangible level are not significant. From this result, we can see that the outer tangible level of cultural and creative products is important. It is demonstrated that consumers have different perspectives from the designers, experts, and scholars. The intention of consumers to buy cultural and creative products only focuses on the appearance (outer tangible level). The operation and use of products (mid behavioral level) and the cultural meaning of connotation (inner intangible level) need to be conveyed to consumers through appearance and form. Although the importance of the inner intangible level is different from the previous literature, the inner intangible level from the design perspective can still help creators to conceive ideas and augment the overall design. The mid behavioral level of cultural and creative products is often ignored in discussions. The first and second stage experiments of this study found that the mid behavioral level will affect consumers' perceptions of products, and proper design will elicit more emotions.
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