:::

詳目顯示

回上一頁
題名:我國醫療服務品質滿意度之實證研究
書刊名:臺灣管理學刊
作者:傅鍾仁 引用關係張錫惠
作者(外文):Fu, Chung-jenChang, Hsihui
出版日期:2002
卷期:1:2
頁次:頁317-339
主題關鍵詞:醫療服務品質滿意度衡量問卷調查因素分析Medicare services qualitySatisfaction measurementQuestionnaireFactor analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(9) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:9
  • 共同引用共同引用:0
  • 點閱點閱:162
Other
1.Donabedian, Avedis(1978)。The Quality of Medical Care。  new window
2.Handelsman, S. F.(1991)。An Investigation of Determinants that Influence Consumer Satisfaction with Inpatient Health Care Encounters (patient Satisfaction)。  new window
期刊論文
1.John, J.(1992)。Improving quality through patient provider communication。Journal of Health Care Marketing,11(4),51-60。  new window
2.Hyde, P. C.(1986)。Setting standards in health care。Quality Assurance,12(2),57-59。  new window
3.Fisher, Andrew W.(1971)。Patients' Evaluation of Outpatient Medical Care。Journal of Medical Education,46(3),238-244。  new window
4.Darden, W. R.、Perreault, W. D.(1975)。A multivariate analysis of media exposure & vacation behavior with life style covariates。Journal of Consumer Research,2(2),93-103。  new window
5.Linn, L. S.、DiMatteo, M. R.、Chang, B. L.、Cope, D. W.(1984)。Consumer values and subsequent satisfaction ratings of physician behavior。Medical Care,22(9),804-812。  new window
6.石曜堂(19780800)。醫療品質評估。醫院,11(2),106-109。  延伸查詢new window
7.Donabedian, Avedis(1988)。The quality of care: How can it be assessed?。Journal of the American Medical Association,260(12),1743-1748。  new window
8.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
會議論文
1.吳萬益(1995)。醫院服務品質、服務過程、與服務結果之認之差異--台南地區三家教學醫院之實證研究。第一屆服務業管理研討會,1-4。  延伸查詢new window
學位論文
1.O'Connor, S. J.(1988)。Service Quality, Service Marketing, and the Health Care Consumer: A Study Assessing the Dimensions of Service Quality and Their Influence on Patient Satisfaction and Intentions to Return(博士論文)。University of Alabama at Birmingham,Birmingham, Alabama。  new window
2.張宗銘(198706)。醫院績效評估模式與實證分析(碩士論文)。國立中山大學,高雄市。  延伸查詢new window
3.翁承泰(1993)。醫院住院服務品質之實證研究(碩士論文)。國立臺灣大學。  延伸查詢new window
4.張文瑛(1987)。民眾選擇醫院考慮因素之研究(碩士論文)。國立政治大學。  延伸查詢new window
其他
1.尹衍樑(198306)。就醫態度與轉院行為之關係研究。  延伸查詢new window
2.吳岱儒(199206)。從醫院管理者角度來探討提昇醫院功能性服務品質--以台大醫院為例。  延伸查詢new window
3.陳正男、曾倫崇(1995)。醫院服務品質之研究。  延伸查詢new window
4.DaleH. Besterfield(1993)。品質管制。  延伸查詢new window
5.曾麗蓉(199206)。醫院門診服務品質實證研究。  延伸查詢new window
6.楊朝旭、傅鍾仁(199603)。我國醫療服務品質指標及其認知差異之實證研究。  延伸查詢new window
7.蘇斌光(198806)。醫院行銷研究之應用:病患選擇醫院的因素分析。  延伸查詢new window
8.Beaumont, A. G. , and D. Libiszewski(1993)。A prescription for quality。  new window
9.Bergman, R.(1993)。Maryland association strives to improve indicator project。  new window
10.Caltrider J. , D. Pattison, and P. Richardson(1995)。Can Cost Control and Quality Care Coexit?。  new window
11.Carr, L. , and L. Ponemon(1994)。The behavior of quality costs: clarifying the confusion。  new window
12.Casarreal, K. M. , Jack L. M. , and Mary A. P.(1984)。Improving Service Through Patient Surveys in a Multi-hospital Organization。  new window
13.Dant, R. , J. Lumpkin, and R. Bush(1990)。Private Physicians or walk-in Clinics: Do the Patients Differ?。  new window
14.Donabedian, A.(1980)。Explorations in Quality Assessment and Monitoring。  new window
15.Edison, S. , and T. Esmond(1991)。Information Requirements for Assessing Quality of Care。  new window
16.Fletcher, R. H. , M. S. O'Malley, J. A. Earp, T. A. Littleon, S. W. Fletcher, M. A. Greganti, R. A. Davidson, and J. Taylor(1983)。Patients' Priorities for Medical Care。  new window
17.Fredison, E.(1963)。Medical Care and the Public care of a Medical Growth。  new window
18.Green, P E.(1978)。Analyzing Multivariate Data。  new window
19.Gronroos, C.(1983)。Strategic Management and Marketing in Service Sector。  new window
20.Hair, J. F. , R. E. Anderson, R. L. Tatham, and B. J. Grablowsky(1979)。Multivariate Data Analysis。  new window
21.Lam, D. , and N. Kwang(1993)。Total quality management(TQM) in service organizations。  new window
22.O’Connor, P. F.(1992)。The Influence of Physician Task Behavior on Patient Evaluation of the Technical Quality of Medical Care。  new window
23.Sabatino, F. , M. T. Koska, and M. Burke et. al.(1992)。Clinical Quality Initiatives : The Search for Meaningful-and Accurate-Measures。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE